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Heather Turner's Blog Posts Tagged 'House' (1)

Restaurants, front of the house, How To Deal With Customer Complaints

According to consumer surveys, a person who has had an unpleasant experience with a business will tell 10 other people. Approximately 13% will tell more than 20 other people. Customers who have a good experience tell an average of only 3 other people. One of the most important things a waitperson is responsible for is turning dissatisfied customers back into satisfied customers.

  • Deal with the problem immediately. It is important to deal with a customer’s…
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Added by Heather Turner on March 23, 2012 at 7:28am — 2 Comments

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