All Blog Posts Tagged 'Customer' (20)


Non-Operator
5 Tips for Building Customer Loyalty [INFOGRAPHIC]

Owning and operating a restaurant in today’s economy can be a challenging proposition, which is why it is so important to build customer loyalty.  In truth repeat customers make up the bulk of any restaurant’s customer base and word-of-mouth advertising can do wonders for building up your clientele.  But how do you go about building customer loyalty in the restaurant industry?

While any one of the following five suggestions will help to increase your business,…

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Added by Ian Said on June 18, 2013 at 7:51am — 2 Comments


Non-Operator
7 Low Cost Ideas to Market a Restaurant

Successful restaurateurs create consistent turnover as well as many customers that frequent their establishments on a regular basis. This provides the basis for sustained revenue that allows a restaurant to succeed and grow. Many think that a restaurant that reaches this kind of success has had to put in years of hard experience, slowly building up a large customer base.…

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Added by Ian Said on January 22, 2013 at 8:32am — 5 Comments


Non-Operator
5 Tips for Building Customer Loyalty

Owning and operating a restaurant in today’s economy can be a challenging proposition, which is why it is so important to build customer loyalty.  In truth repeat customers make up the bulk of any restaurant’s customer base and word-of-mouth advertising can do wonders for building up your clientele.  But how do you go about building customer loyalty in the restaurant industry?…

Continue

Added by Ian Said on May 2, 2012 at 7:00am — 2 Comments

Tips to survive and grow in your restaurant - what you need to know as a restaurateur

With the current global crisis, impacting negatively on the restaurant industry. Food prices, labour costs, electricity are all increasing at quite a rapid pace. For quite a few restaurateurs this means that sales turnover is not keeping in line with increased expenses.

This leads to some restaurateurs adopting a negative and pessimistic outlook, which unfortunately impacts negatively on their business. The successful restaurateur remains positive and optimistic and they see…

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Added by Larry Hodes on March 17, 2012 at 2:00pm — 1 Comment


Non-Operator
TWO PAIR and CUSTOMER SERVICE ZEN

 

 

Recently, I observed my five year old during his various machinations to prepare for a morning trip to the store. There’s a lot for him to do. Change out of PJ’s, find shoes and socks that match (or not), grab rhino and silver (not red) water bottle. Stuff crayons, string, and bendy wire into pockets (just in case), then check for battery life…

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Added by Chase Leblanc on February 7, 2011 at 3:15pm — 2 Comments


Non-Operator
My One Hour Friendship

Dear US Airways:

I’m writing to tell you about my friend Joanie. She’s a flight attendant for your airline. Joanie and I haven’t been friends for a long time. Actually I just met her yesterday. But you know what? It feels like we’ve been friends forever.…

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Added by Bill Campion on November 5, 2010 at 10:26pm — 2 Comments

Host A Blood Drive At Your Restaurant!

Restaurant Owners or Managers. Please join me in my Be Kind To Food Servers Awareness Month

National Blood Drive. This is to celebrate the food servers awareness month in January.

January is also National Blood Donors Month. The food servers blood drive will be from January to March,2011.

March is American Red Cross Month.

I am asking for food servers to volunteer and donate blood at the blood drives.I am contacting restaurant

owners and managers all across…

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Added by Sybil Presley on September 20, 2010 at 7:11am — 1 Comment

Business Ethics : Customer or Client?

It came to my recent attention, that successful businesses and business men and women possess a certain quality that emanates in all of their undertakings.

That quality or brand is Caring.

  • * We CARE about You.
  • * YOU are the reason we are in business.
  • * In our business you are NUMBER 1.



There is nothing magical about excellent service. We all want to be respected, valued and treated fairly by the people with whom we do…

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Added by Bill Baumgartner on July 27, 2010 at 8:30am — 1 Comment

The 1st Step To Improving Your Restaurant Is To Listen!



I recently spoke at a conference to a large group of restaurant executives on the topic of Social Media. I was amazed at how many attendees knew that Social Media was important, but didn't realize why, or how to get a good social media presence started off on the right foot.



Although there are different ways to approach Social Media for every industry, and even every brand, there are some basics principles that apply across the board.… Continue

Added by Nate Bagley on July 8, 2010 at 8:51am — 2 Comments

Why Customer Service Is So Key

Businesses lost over $83 billion dollars last year because of bad customer service.



For restaurants to obtain loyal customers and continued growth, Customer Service is key.



Last month I read a book that put a whole new perspective on how listening and responding to customers can improve service which directly correlates with an increase in profit.



There are… Continue

Added by Nate Bagley on April 8, 2010 at 3:30pm — No Comments

#custserv :: Customer Service Twitter Dialogue :: transcript from 12/22

#custserv



This is a transcript from The Customer Service Dialogue on Twitter: Tuesdays at 9pm EST on hashtag #custserv. This transcript is from 12/22 and the topic was Comment Cards. ~ Jeffrey



Co-hosted by Marsha Collier and Jeffrey J Kingman



The Customer Service dialogue on Twitter. Weekly at 9 pm Eastern; follow #custserv



#custserv is a weekly dialogue covering different aspects of the customer service experience, both on and… Continue

Added by Jeffrey J Kingman on December 24, 2009 at 1:04pm — No Comments

What is a Guest?

WHAT IS A GUEST?



Never underestimate his/her importance!!! A GUEST:



Is the most important person at our place of business.

Is not dependant on us...we are dependent on him.

Is not an interruption of our work...he is the purpose of it.

Favors us with his presence...we are not doing him a favor by serving him.

Is the essential part of our business...without him we do not exist.

Comes to us with their needs... and we must provide and anticipate their… Continue

Added by Food on Film on November 19, 2009 at 9:06pm — No Comments

Surfing the Waves of Successful Sales!

Catching a great check average is a bit like catching a great wave. First you have know your product (or surf board) and how it will perform, you have to read the customer (or wave), you have to gain the momentum by gaining confidence (paddling), and finally, at that last moment, you have to possess complete confidence to jump up on that sale and close (jumping up and riding it into the barrel).



Restaurants are in the business of sales and providing the service expectations that our… Continue

Added by Food on Film on July 23, 2009 at 8:48pm — No Comments

Surfing the Waves of Successful Service!

Service: The manner in which the guest is treated is the practical definition of service. It encompasses the entire experience of the guest from the time they arrive to the time they leave. It represents the feelings they are left with and manifests its self in a memorable dining experience. An experience that they desire to repeat again and again. This is the goal. We are in the business of sales and providing the service expectations that our guests require. We produce our own product on… Continue

Added by Food on Film on July 14, 2009 at 12:19pm — 2 Comments


Non-Operator
Restaurant Math: Return visits trump check average all day long

A couple is deciding whether to order a bottle of wine, or just two glasses. Frugality prevails, so they decide to save a few dollars and just each order a glass. Further into their dining experience they decide “Oh what the heck, let’s have another.” Upon serving them their second glasses of wine, the server points out that it would have been cheaper for them to have ordered a bottle than four individual glasses. “I’m going to see if I can get my manager to remove the charge for the 4 glasses,… Continue

Added by James Kohn on March 4, 2009 at 8:27pm — 6 Comments


Non-Operator
Using Email Lists To Create An Offline Buzz About Your Restaurant

With the advent of smart phones, blackberries, text messaging, etc... email marketing is fast becoming one of the fastest ways to reach customers - even if they're not in front of a computer!



I'm sure you've heard of "word of mouth" marketing/advertising, but what about "word of mouse" - the idea is exactly the same, but with the advent of the internet and social networking, things become easier to share, and easier to share with multiple people at the same time. The goal is to… Continue

Added by Jason Lane on September 14, 2008 at 9:39am — 5 Comments

Restaurants Aren't The Last To Admit They're Ignoring The Simplest But Most Effective Marketing Strategy To Increase Sales!

Earlier this week I met with a Managing Partner in a Major Accounting firm who told me how their firm was only now beginning to take advantage of the most basic of all marketing strategies to increase revenues - By targeting their existing customers for additional revenue! This strategy is creating huge changes in the accounting profession, not just in terms of increases in annual billings but in the day to day activities of all managers and partners in the firm. They are now being trained in… Continue

Added by Randy Stefan on April 4, 2008 at 10:27am — 5 Comments

Helping your staff earn their tips

It’s important to remind employees that tips are something to earn – not to expect.

We all understand that tips supplement service workers’ income, and when you receive great service most people are more than happy to compensate for it. But sometimes it seems these days that some workers just expect things, and expect them quickly. Tip jars are everywhere, and with the growing quick-serve credit-card… Continue

Added by StefanD on March 7, 2008 at 10:08am — 7 Comments

Isn't it time to throw out the Cash Register?

It amazes me how many professional foodservice managers, owners, franchises and corporations are still hooked on the old ECR or for that matter even standard calculator type cash registers.

These same individuals are embracing the web, setting up online sites for menu ordering, discussion groups, marketing and more using technology but ignore the most important aspect of their business by continuing to rely on out moded hardware and… Continue

Added by ACT-POS on March 1, 2008 at 6:35am — No Comments

How To Avoid Costly Mistakes in Building a Customer Database

In yesterday's blog we discussed the importance of having a comprehensive marketing plan for your restaurant and ended by saying if you haven’t already done so, take the first step and start building a database of your customers.

Today I want to share with you how to avoid, the…

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Added by Randy Stefan on January 3, 2008 at 11:28am — No Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

QSRs squeeze into unconventional locations

Nontraditonal quickservice units are popping up wherever people are, moving beyond street-side and mall locations to military -More

Optimize efficiency with an applicant tracking system

Businesses increasingly are turning to software programs that make applicant tracking more efficient.  -More

Read the NRA statement on NLRB's joint employer decision

 -More

All-new pasta dish features Grand Cru® Alpine-style cheese
Roth® Grand Cru® cheeses have a complex and full-bodied flavor that's crafted to achieve excellence in your menu applications. Try it in Manicotti en Croute with Brandied Fig Dipping Sauce. This elegant and inventive dish recently won our recipe contest for postsecondary culinary students, and is perfect as a sophisticated appetizer, passed hors d'oeuvre or savory dessert.

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $50 posting packages to syndicate across all major jobs boards.

National News

Darden Announces Leadership Succession Plan

Darden Restaurants, Inc. (NYSE: DRI) announced that Clarence Otis is stepping down as Chairman and Chief Executive Officer of the Company. Darden's Board of Directors has appointed the Company's current Independent Lead Director, Charles A. Ledsinger, Jr., as Independent Non-Executive Chairman of the Board, effective immediately. The Company also announced that it has amended its corporate governance policies to provide for the separation of the Chairman and Chief Executive Officer roles.

National Restaurant Association Statement on NLRB Joint Employer Decision

Today the National Restaurant Association issued the following statement regarding the National Labor Relations Board’s (NLRB) decision asserting McDonald’s Corporation is a joint employer of its franchisees:

National Restaurant Association Issues Support for Clearer ACA Definition of Seasonal Employment

The bipartisan legislation will align the definitions of seasonal employment in the Affordable Care Act and streamline the applicable large employer determination process.

Rising India, Inc. Announces Acquisition Strategy Toward a Sizable Slice of the QSR Pizza Pie

Rising India, Inc. (OTC: RSII), announces today it will immediately begin work toward the acquisition of up to 5 profitable stores in the popular Quick Serve Pizza Restaurant segment. Current targets are currently earning about $450,000 in revenues per year, per store. Acquisition of targets would provide immediate cash flow identified from profitable longstanding, absentee owner operations with proven model success.

Panera Bread Company Reports Q2 2014 Diluted EPS of $1.82

Q2 2014 Revenue increased 7% to $631 million - Q2 2014 Company-owned comparable net bakery-cafe transactions up 0.4%

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Ze Frank: Are you human? - Ze Frank (2014)

Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

TED: Heather Barnett: What humans can learn from semi-intelligent slime - Heather Barnett (2014)

Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.

TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

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