All Blog Posts Tagged 'Customer' (20)

Successful restaurateurs create consistent turnover as well as many customers that frequent their establishments on a regular basis. This provides the basis for sustained revenue that allows a restaurant to succeed and grow. Many think that a restaurant that reaches this kind of success has had to put in years of hard experience, slowly building up a large customer base.…

Owning and operating a restaurant in today’s economy can be a challenging proposition, which is why it is so important to build customer loyalty.  In truth repeat customers make up the bulk of any restaurant’s customer base and word-of-mouth advertising can do wonders for building up your clientele.  But how do you go about building customer loyalty in the restaurant industry?…

According to consumer surveys, a person who has had an unpleasant experience with a business will tell 10 other people. Approximately 13% will tell more than 20 other people. Customers who have a good experience tell an average of only 3 other people. One of the most important things a waitperson is responsible for is turning dissatisfied customers back into satisfied customers.

• Deal with the problem immediately. It is important to deal with a customer’s…

With the current global crisis, impacting negatively on the restaurant industry. Food prices, labour costs, electricity are all increasing at quite a rapid pace. For quite a few restaurateurs this means that sales turnover is not keeping in line with increased expenses.

This leads to some restaurateurs adopting a negative and pessimistic outlook, which unfortunately impacts negatively on their business. The successful restaurateur remains positive and optimistic and they see…

Dear US Airways:

I’m writing to tell you about my friend Joanie. She’s a flight attendant for your airline. Joanie and I haven’t been friends for a long time. Actually I just met her yesterday. But you know what? It feels like we’ve been friends forever.…

Restaurant Owners or Managers. Please join me in my Be Kind To Food Servers Awareness Month

National Blood Drive. This is to celebrate the food servers awareness month in January.

January is also National Blood Donors Month. The food servers blood drive will be from January to March,2011.

March is American Red Cross Month.

I am asking for food servers to volunteer and donate blood at the blood drives.I am contacting restaurant

owners and managers all across…

It came to my recent attention, that successful businesses and business men and women possess a certain quality that emanates in all of their undertakings.

That quality or brand is Caring.

• * We CARE about You.
• * YOU are the reason we are in business.
• * In our business you are NUMBER 1.

There is nothing magical about excellent service. We all want to be respected, valued and treated fairly by the people with whom we do…

In yesterday's blog we discussed the importance of having a comprehensive marketing plan for your restaurant and ended by saying if you haven’t already done so, take the first step and start building a database of your customers.

Today I want to share with you how to avoid, the…