We only have one stab at making a good, lasting impression for our customers. It’s either you make or break it—and it certainly rings true for any brand as much as it does for people. If a customer goes through something awful during their first visit at your restaurant, then people…Continue
Added by Cess Padilla on February 26, 2014 at 6:28am — No Comments
Added by Fred Favole on February 16, 2014 at 12:50pm — No Comments
Added by FohBoh on January 14, 2014 at 10:03am — No Comments
Feeling ok about reversing a "good" decision.
It's all a roll of the dice isn't it. There are no absolutes in life or in business, so why do we languish about decisions made or become indecisive when the time comes…
Added by Michael L. Atkinson on January 9, 2014 at 1:47pm — No Comments
Just wondering how many restaurants understand the power of OpenMenu.
OpenMenu is a free service that allows a restaurant to enter your menu in a space that integrates with your existing website as well as your Facebook page.…Continue
Added by Mark Moreno on November 14, 2013 at 8:39am — No Comments
No one is perfect. And, when it comes to restaurant social media, the same is true. While perfection isn't necessarily the goal (you'll never get there, and neither will I!), there are certainly some mistakes that can and should be avoided. …Continue
Added by Matt White on July 30, 2013 at 8:42am — No Comments
Like any human, managers make the occasional mistake. Some mistakes are easily fixed, while others have lasting consequences. Mistakes that kill employee productivity are especially costly, both to the team and to the organization as a whole.
Many productivity-killing mistakes are made in good faith; managers believe that their team really does have things “figured out” or that they’ve judged a situation correctly. That’s why it’s so important for hospitality managers to…Continue
Added by Robert Krzak on July 30, 2013 at 11:00am — No Comments
Ever dined with monkeys? Ever eat 13 feet underwater?
Restaurant owners: find some of the worlds strangest here:
Brought to you by Liberty Capital Group, Via Fox Business News…Continue
Added by Jules Dalsey on July 24, 2013 at 9:00am — No Comments
As we enter into late summer, chefs and restaurant owners are starting to plan and create their fall menus to entice and delight customers.
Fall is an ideal time to celebrate the bountiful harvests of the season, which brings with it an abundance of hearty vegetables, such as squashes and gourds, potatoes, and parsnips, as well as delicious and sweet fruits like apples, pomegranates and pears.
And as temperatures cool down, the fall season is also a time when Chefs can put fun,…Continue
Added by Barry Chandler on July 23, 2013 at 12:50pm — No Comments
We do something similar at our church each year around Christmastime, called "You've Been Gifted," where the idea is to do random acts of kindness for others to share a little example of why we celebrate Christmas.
What I love about the "Chick-fil-A Drive Thru Difference" is the fact that it's not tied…Continue
Added by Matt White on July 17, 2013 at 8:25am — No Comments
While it may be tempting to offer your customers a large selection of menu items, it is actually far more profitable for your business to limit your menu. Read on for insight into why less is more when it comes to menus.Continue
Added by Ian Said on July 15, 2013 at 7:00am — No Comments
Everyone's least favorite online review site is adding food delivery service in an effort to try and keep businesses onboard:
Will it work? Will it help Yelp turn around its, how do I say this diplomatically, "less than ideal" image in…Continue
When it comes to staffing key positions in any company, finding great people is only half the battle –keeping them is the other half. To increase retention rates, cultivate managers with solid skills, experience, and the personal traits necessary to thrive within your company’s culture.
Five ways to improve talent management and increase retention include:
Added by Robert Krzak on July 9, 2013 at 8:00am — No Comments
Just last week, Instagram introduced its new video feature. Users of Instagram can now take videos up to 15 seconds long.
This was released In hopes of competing with Vine, a video clip sharing app, which was released on January 24th by Twitter. Just like with Vine, the…Continue
Added by Barry Chandler on June 26, 2013 at 6:15am — No Comments
Now that summer is here, many people look forward to enjoying grilled meats. But the price of wholesale beef has gone up at least 5 percent and there’s no indication that this cost will decrease any time soon. The higher costs are a growing concern for both consumers and the restaurant industry.
According to the U.S. Department of Agriculture, the latest numbers show ground beef at an average of $3.31 per pound. This is a 32 cent increase per pound from May of 2012. However,…Continue
Added by Aprons & Smocks on June 27, 2013 at 9:09am — No Comments
Last night I went out for dinner to a local restaurant and had my meal on their outdoor deck. It was a great night, about 70 degrees, no wind and just a great night to sit out and enjoy a meal. During the course of the night, the owner “Dutch” stopped by our table to see how everything was going. My wife had mentioned to him that dining on the deck was such a wonderful experience and that it was probably a great thing for his business. Dutch’s reply was one that hit a chord with…Continue
Added by Joe Welsh on June 22, 2013 at 7:00am — No Comments
As many people are well aware, social media, specifically Facebook and Yelp, have become helpful tools for restaurants and bars to utilize. They allow owners and managers to easily communicate and market themselves directly to their customers and receive feedback. However, as …Continue
There’s a growing trend in the bar and restaurant business that we’re really excited about. It’s a little something called “edible cocktails”, and, trust us… it’s awesome.
So what is an edible cocktail? It’s exactly what it sounds like… it’s a drink you can eat. (Think Jello Shots, but much more exciting.) Restaurants across the country are adding these sweet treats to their menus, and the response appears to be validating the decision.
Now, there are purists who don’t…Continue
Added by Barry Chandler on June 2, 2013 at 2:16pm — No Comments
Just about everyone loves a nice glass of wine to complement their meal, right? With so many bars or restaurants now offering food and wine pairing menus, this certainly seems to be the case. But how should you actually go about creating a winning food and wine pairing experience for your customers?
With so many complex flavors it may seem complicated, but it can be quite easy when you get down to thebasics. If you…Continue
Added by Barry Chandler on May 28, 2013 at 11:02am — No Comments
Today, we'll be continuing our series on the new FOHBOH platform by discussing some of the new features we're adding - in addition to the new look and feel. We have a number of fantastic new features in the works for FOHBOH members that will make the FOHBOH experience even better:
The new FOHBOH will launch with a brand new business directory accessible to all members. Vendors and service providers can create descriptive listings…Continue
Added by FohBoh on May 21, 2013 at 11:11am — No Comments