Featured Blog Posts – December 2010 Archive (22)


Non-Operator
2010 Chain Restaurant Sales Momentum....and the winner is....

We thought it appropriate to take a close look at the 2010 chain restaurant same store sales year over year gains. This year on Seeking Alpha, we published about restaurant same store sales “pops”, that magical moment where the sales trend materially moved. In our opinion, a 1000 basis points improvement from trend is a real indicator…

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Added by John A. Gordon on December 30, 2010 at 1:57pm — No Comments


Non-Operator
10 Things You Need to Know About the New Hospitality Wage Order Issued by the New York State Department of Labor

The New York State Department of Labor has issued new wage regulations applicable to employees in the restaurant and hotel industry. The new Hospitality Wage Order, effective January 1, 2011, brings significant changes that both employers and employees in the restaurant industry should be aware of.

 …

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Added by Louis Pechman on December 29, 2010 at 3:42pm — No Comments

Is Your Website An Ugly Duckling?

I was reading through some of my news-y blogs today and came across a post from The Atlantic's Andrew Sullivan titled "Awful Restaurant Web Sites". He referenced a post by a Julian Sanchez, a D.C.-based writer that covers the interesection of privacy, technology, and politics.

 

His entire article is centered around the question:…

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Added by Josh Hersh on December 29, 2010 at 6:00am — No Comments


Non-Operator
The Perfect Restaurant Storm: 47 Separate Checks

I’ve often described working in a restaurant as Improv Theatre. Every shift presents unique circumstances and challenges, and even the most experienced professionals can be taken aback by the audacity of the human condition.

A seasoned general manager of a popular Boston restaurant sent me a text last week requesting to meet. Based on his extensive hospitality industry experience, I knew his story would not be an every-day tale of woe. When we met for breakfast the next day, he did…

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Added by Patrick Maguire on December 28, 2010 at 7:09am — 7 Comments


Non-Operator
Menu Labels Debunked

 

While most restaurant owners know and agree that offering full nutritional information as a part of their menu is a good thing, many are quick to point…

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Added by Menutrinfo on December 27, 2010 at 6:00am — No Comments


Non-Operator
"Local" Demystified: Transparency in Menu Offerings Gets Close To Home

We hear the term local tossed around pretty loosely now a days.  While it’s popping up on just about everything with a price tag (local business, locally owned, locally operated, locally whatever), there is

no place more popular to tout the term local than in food.

And with good reason.  The demand for local food has exploded in the…

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Added by Menutrinfo on December 24, 2010 at 6:37am — No Comments

Confessions of a Foodie Photo Addict

Photos: Cinnamon rolls (Ann Sather's), Red curry (Thai Linda Cafe), Veggie dog (Portillo's), Caprese salad (Fox & Obel), Curry chicken pizza (Ian's Pizza)

All of these are restaurants in Chicago, IL.…

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Added by Josh Hersh on December 20, 2010 at 11:00pm — 1 Comment


Non-Operator
Zagat Letter to New York Times Gets Rated By Waiterpay.com

 

Tim and Nina Zagat, co-founders of Zagat Survey, in their December 13 letter to the New York Times titled “Adding Fairness to the Tip” raise important issues as to why New York City restaurants are being sued by their workers and what the future holds for the industry.  The Zagats rhetorically ask what is behind the onslaught…

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Added by Louis Pechman on December 20, 2010 at 4:00pm — No Comments

Personal Points of Differentiation

Differentiation is the answer to the common business strategy question - How can we as a company, stand out in a crowded marketplace? There is a classic list that companies draw from – bigger, better, faster, decor’, innovation, location, value, etc. Interestingly enough, this question can also be applied to individuals, not just businesses. Heading into a New Year always offers an opportunity for pause and reflection. Perhaps, the following will…

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Added by David Rose on December 17, 2010 at 11:22am — No Comments

What's Up for 2011? Social Integration

2010 was a very interesting year for restaurants and restaurant social media. That means it was a pretty amazing year for us here at FohBoh. Why? Because it’s just starting to gel and we can see investment starting to take place. As a start-up, it’s always a good thing to be ahead of the curve. Be the “first mover”, as they say, but not too far ahead. There are also many advantages to being “second mover”. I’ve written about this before citing Google, Oracle,…

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Added by Michael L. Atkinson on December 15, 2010 at 1:30pm — 2 Comments

Reasons Why Hospitality Management Professionals Are Giving Notice Surprises Many

by: Robert Krzak CPC, CERS…

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Added by Robert Krzak on December 15, 2010 at 9:30am — No Comments


Non-Operator
One Size Doesn’t Fit All

I read a blog the other day where the author was complaining about an over-zealous waiter. He was trying to conduct business over lunch and this waiter kept interrupting the conversation. As I read this account it sent a wake-up call to an idea about service that went to sleep years ago somewhere in the catacombs of my mind.

Why wouldn’t we just ask our customers what type of service they desire instead of guessing? One might say that this waiter…

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Added by Bill Campion on December 15, 2010 at 2:36am — No Comments


Non-Operator
5 reasons Social Media will never work for your bar or restaurant

It can be easy to succumb to the temptation to dive into something that you hear being praised every day for its benefits. All you hear about is Facebook this and…

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Added by Barry Chandler on December 15, 2010 at 1:00am — 1 Comment


Non-Operator
Why Facebook shut down a Bar’s Facebook Page and How to Avoid it

I spoke this week with a Bar owner who mentioned that his Facebook Page for his bar had been shut down by Facebook without warning and as a result, he had lost all his bar’s friends and their contact details. In essence, he had lost a targeted effective marketing channel overnight. I discuss the reason for this in the video below together with recommendations on how you can avoid this happening to your Facebook presence too.

Can’t see this…

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Added by Barry Chandler on December 10, 2010 at 12:35am — 3 Comments


Non-Operator
Memo to FOH Staff: "Change or be changed."

According to Donna Goodison in the 12/8/10 Boston Herald, Kevin Fitzgerald, the owner of Jacob Wirth, a Boston restaurant institution, posted a memo to his servers that included the following comment and ultimatum:



“You are the LOSERS!!!” … “Change or be changed. Please, don’t force your termination for the holidays.”



The Herald piece goes on to say; The memo, posted Saturday in a private work area, included eight pages of mostly negative customer comments about Jacob…

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Added by Patrick Maguire on December 9, 2010 at 9:43am — 2 Comments


Operator
John Lennon: Leadership, Customer Service, Peace & Love

This week, Wednesday December 8th, marks the 30th anniversary of the assassination of John Lennon. Hard to believe it has been that long since we all gathered around our radios and TV’s trying to take in the news that one of the last great pacifists was murdered. Just like Robert Kennedy. Just like Martin Luther King. And just like Gandhi.



There is a lot that can be said about Lennon. We’ve heard all the good, the bad and…

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Added by Ty Sullivan on December 7, 2010 at 8:00pm — 2 Comments


Non-Operator
Using Words That Matter (Sell)

"It's the damn economy's fault!" -Most small business owners



It's not the economy, it's not that your people are lazy or any other multitude of reasons that you may be falling behind. A major component as to why you're unable to sell your product and/or service is because your words STINK!



Being "good" is simply not good enough! Your mission, should you choose to accept…
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Added by Brooks Briz on December 7, 2010 at 8:00am — No Comments

Reeling In Groupon Gurus

Living in Chicago, it's difficult going a day without hearing a conversation about Groupon. They are also the talk of the country after recently rejecting an offer from Google. When it comes to their daily deals, there's a lot of evidence that they can drive traffic to a restaurant. No system is perfect and this one-time shot deal is no different. Some restaurants have experienced a sharp increase in traffic to a degree that service suffered.


But there's no question Groupon…
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Added by Josh Hersh on December 6, 2010 at 10:00pm — 2 Comments

How to Get Your Restaurant Noticed By the Local Media

It was a warm March afternoon, and I was late for a test in my senior year of college. Luckily, the class was a journalism class. My professor understood that I'd just launched my career.

 

And, it all started with a simple letter to a producer at a big Hollywood studio.

 …

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Added by Amanda Brandon on December 3, 2010 at 10:30am — No Comments


Non-Operator
"Merry Christmas" or "Happy Holidays"?

Me"Merry Christmas" or "Happy Holidays"?

It's a…

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Added by Paul Paz on December 3, 2010 at 8:42am — 2 Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Eateries turn to rationing as lime prices soar

Unrest caused by Mexico's drug cartels, along with floods in Mexico and a drought in California, are taking a toll on this ye -More

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Burger King to upgrade wireless with Whopper Wi-Fi

Burger King has teamed with AT&T to replace existing in-store wireless Internet with an upgraded system dubbed Whopper Wi-Fi  -More

Late-night indulgence pays off for Jack in the Box

Jack in the Box saw its profits rise sharply in the first quarter, a few months after introducing its $6 Munchie Meal menu of -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Wahlburgers Announces Expansion Plans Including Franchise Agreement in Philadelphia

Wahlburgers has signed a franchise agreement with Hingham Associates, LLC that will bring five Wahlburgers to the metropolitan Philadelphia area over the next several years. The franchise group is actively looking at sites and is targeting a late 2014-early 2015 opening for its first restaurant.

Chipotle Mexican Grill, Inc. First Quarter 2014 Revenue Up 24.4%

Comparable restaurant sales increased 13.4% - Restaurant level operating margin was 25.9%, a decrease of 40 basis points

Jamba Juice Announces Grand Opening of New St. Louis, MO Location

Jamba Juice Company announced the brand’s continued expansion in the St. Louis market with the opening of a Jamba Juice® store at 11477 Olive Blvd. on April 16, 2014.

Expert in Real Estate Analytics Joins Luna Grill

Luna Grill, the San Diego-based Mediterranean restaurant chain, is welcoming retail real estate industry veteran Greg Thorburn to its leadership team. Thorburn has been brought on board to fill the newly created position of Vice-President of Real Estate.

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" that allows a telescope to photograph planets from 50,000 kilometers away. It is, he says, the "coolest possible science."

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

TED: David Brooks: Should you live for your résumé ... or your eulogy? - David Brooks (2014)

Within each of us are two selves, suggests David Brooks in this meditative short talk: the self who craves success, who builds a résumé, and the self who seeks connection, community, love -- the values that make for a great eulogy. (Joseph Soloveitchik has called these selves "Adam I" and "Adam II.") Brooks asks: Can we balance these two selves?

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