December 2010 Blog Posts (74)


Non-Operator
Personal Points of Differentiation

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Added by Chase Leblanc on December 17, 2010 at 8:45am — No Comments

Food Turf Wars: Chicago-Style

If you thought the hottest race in Chicago is going to be the race for mayor, think again. Unless Rahm Emanuel gets into a fist fight with Carol Moseley Braun or has a Howard Dean-like eruption, my focus will be on the real battle -- our city's fight to be a haven for mobile food trucks.

 

Honestly, I didn't even think there would be opponents. Currently, Chicago allows trucks that serve already prepared food; they just can't cook it while on-the-go. Alderman Scott…

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Added by Josh Hersh on December 16, 2010 at 10:02am — No Comments


Non-Operator
What do you Want?

This happens to me all the time: I go into a restaurant with the intention of making a healthy choice and end up falling victim to a less healthy option because it just sounds so good.  I love restaurants that serve healthy options because they help me…

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Added by Alyson Mar, RD on December 16, 2010 at 7:55am — 2 Comments


Non-Operator
Reputation and Relationships

Saturday night, after a long day of holiday shopping my wife and I were considering what to do for dinner. We knew we were going to a restaurant nearby, but not sure of where to…

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Added by Joe Welsh on December 15, 2010 at 3:22pm — 2 Comments

What's Up for 2011? Social Integration

2010 was a very interesting year for restaurants and restaurant social media. That means it was a pretty amazing year for us here at FohBoh. Why? Because it’s just starting to gel and we can see investment starting to take place. As a start-up, it’s always a good thing to be ahead of the curve. Be the “first mover”, as they say, but not too far ahead. There are also many advantages to being “second mover”. I’ve written about this before citing Google, Oracle,…

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Added by Michael L. Atkinson on December 15, 2010 at 1:30pm — 2 Comments

Reasons Why Hospitality Management Professionals Are Giving Notice Surprises Many

by: Robert Krzak CPC, CERS…

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Added by Robert Krzak on December 15, 2010 at 9:30am — No Comments

New-Concept Courage Makes a Comeback



Often we don’t pay attention to personnel announcements unless we know the people involved, but I was struck recently by Johnny Rockets’ announcement naming Cris…

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Added by Scott Hume on December 15, 2010 at 4:00am — No Comments


Non-Operator
One Size Doesn’t Fit All

I read a blog the other day where the author was complaining about an over-zealous waiter. He was trying to conduct business over lunch and this waiter kept interrupting the conversation. As I read this account it sent a wake-up call to an idea about service that went to sleep years ago somewhere in the catacombs of my mind.

Why wouldn’t we just ask our customers what type of service they desire instead of guessing? One might say that this waiter…

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Added by Bill Campion on December 15, 2010 at 2:36am — No Comments


Non-Operator
5 reasons Social Media will never work for your bar or restaurant

It can be easy to succumb to the temptation to dive into something that you hear being praised every day for its benefits. All you hear about is Facebook this and…

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Added by Barry Chandler on December 15, 2010 at 1:00am — 1 Comment


Operator
To invest or not to invest in a restaurant group

We recently formed a restaurant group with 5 unique concepts in washington DC and we are about to start selling equity shares to raise capital is this a good way to go to raise funds since bank wont lend to businesses. Any takers?

Added by howsoon cham on December 14, 2010 at 7:48pm — No Comments

3 Ways to Use QR Codes

If you're a risk taker, read on.

If you're not obsessively concerned about ROI, read on.

If you see how fast smartphones are invading our society, read on.

If you love technology, read on.



Quick Response (QR) codes are like a barcode. You've seen barcodes on all different types of products. The difference now is that barcodes can be read by smartphones. QR codes are 2 dimension barcodes and are very common in Japan. They allow someone to read data into their phone… Continue

Added by Matthew G on December 13, 2010 at 1:30am — 2 Comments


Non-Operator
Looking for new customers for your bar? How about a bison…?

I was going to say “Only in America…” until I realized this comes to us from Canada! A Canadian couple has modified their car so their 1600 pound pet can ride with them to the bar. It just goes to show you can never be short of customers if you use your imagination….…

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Added by Barry Chandler on December 13, 2010 at 12:42am — No Comments


Non-Operator
Why Facebook shut down a Bar’s Facebook Page and How to Avoid it

I spoke this week with a Bar owner who mentioned that his Facebook Page for his bar had been shut down by Facebook without warning and as a result, he had lost all his bar’s friends and their contact details. In essence, he had lost a targeted effective marketing channel overnight. I discuss the reason for this in the video below together with recommendations on how you can avoid this happening to your Facebook presence too.

Can’t see this…

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Added by Barry Chandler on December 10, 2010 at 12:35am — 3 Comments


Non-Operator
Please Help Saul Good Make a Difference

I’m a big fan of Saul Good. I love my friends Rob and Diane Perez who own and run the two locations in Lexington. I’d be a liar if I told you I wasn’t a bit biased. However you are just going to have to believe me when I tell you if Saul Good was a lousy restaurant I wouldn’t be a fan regardless of my relationship with Rob and Diane.

The food and service are both “out of this world” at Saul Good. I can guarantee you will enjoy your experience at either one of their locations.…

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Added by Bill Campion on December 9, 2010 at 12:23pm — No Comments


Non-Operator
Memo to FOH Staff: "Change or be changed."

According to Donna Goodison in the 12/8/10 Boston Herald, Kevin Fitzgerald, the owner of Jacob Wirth, a Boston restaurant institution, posted a memo to his servers that included the following comment and ultimatum:



“You are the LOSERS!!!” … “Change or be changed. Please, don’t force your termination for the holidays.”



The Herald piece goes on to say; The memo, posted Saturday in a private work area, included eight pages of mostly negative customer comments about Jacob…

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Added by Patrick Maguire on December 9, 2010 at 9:43am — 2 Comments


Non-Operator
In Praise Of Conservative Lenders (and Conservative Borrowers)

Regular readers of this column will know two things: I’m a former (reformed?) lender of many years’ experience, and I’m not too gentle with lenders in this space. I’m also a bit of a contrarian, and that side shows itself today.…

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Added by Rod Guinn on December 9, 2010 at 3:00am — 2 Comments


Non-Operator
Improve Your “Smiles Per Hour”!









Those of us who have been in the service business have heard it all:



“It takes less facial muscles to smile than it does to frown”



“If you see someone who isn’t smiling give them yours”



“A smile is just a frown turned upside down”



“Fake it til you make it”



Yadda, Yadda, Yadda…



I’m here to tell you smiling is a lost art. I’m not sure what is causing the smile deficiency but I want to ban… Continue

Added by Bill Campion on December 8, 2010 at 12:28pm — No Comments


Non-Operator
Great social media strategies for bars & restaurants

Chris Brogan is known to many as a pioneer and advocate of the uses of social media to create customer engagement, increase customer loyalty and develop long lasting relationships. In this video, Chris kicks off the inaugural edition of Kitchen Table Talks on The Pulse Network by chatting with Joe Sorge, owner of A.J. Bombers Restaurant & Bar and serial restaurateur in Milwaukee. Chris and Joe discuss strategies… Continue

Added by Barry Chandler on December 8, 2010 at 2:00am — No Comments


Operator
John Lennon: Leadership, Customer Service, Peace & Love

This week, Wednesday December 8th, marks the 30th anniversary of the assassination of John Lennon. Hard to believe it has been that long since we all gathered around our radios and TV’s trying to take in the news that one of the last great pacifists was murdered. Just like Robert Kennedy. Just like Martin Luther King. And just like Gandhi.



There is a lot that can be said about Lennon. We’ve heard all the good, the bad and…

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Added by Ty Sullivan on December 7, 2010 at 8:00pm — 2 Comments


Non-Operator
Using Words That Matter (Sell)

"It's the damn economy's fault!" -Most small business owners



It's not the economy, it's not that your people are lazy or any other multitude of reasons that you may be falling behind. A major component as to why you're unable to sell your product and/or service is because your words STINK!



Being "good" is simply not good enough! Your mission, should you choose to accept…
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Added by Brooks Briz on December 7, 2010 at 8:00am — No Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

QSRs squeeze into unconventional locations

Nontraditonal quickservice units are popping up wherever people are, moving beyond street-side and mall locations to military -More

Optimize efficiency with an applicant tracking system

Businesses increasingly are turning to software programs that make applicant tracking more efficient.  -More

Read the NRA statement on NLRB's joint employer decision

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All-new pasta dish features Grand Cru® Alpine-style cheese
Roth® Grand Cru® cheeses have a complex and full-bodied flavor that's crafted to achieve excellence in your menu applications. Try it in Manicotti en Croute with Brandied Fig Dipping Sauce. This elegant and inventive dish recently won our recipe contest for postsecondary culinary students, and is perfect as a sophisticated appetizer, passed hors d'oeuvre or savory dessert.

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $50 posting packages to syndicate across all major jobs boards.

National News

Darden Announces Leadership Succession Plan

Darden Restaurants, Inc. (NYSE: DRI) announced that Clarence Otis is stepping down as Chairman and Chief Executive Officer of the Company. Darden's Board of Directors has appointed the Company's current Independent Lead Director, Charles A. Ledsinger, Jr., as Independent Non-Executive Chairman of the Board, effective immediately. The Company also announced that it has amended its corporate governance policies to provide for the separation of the Chairman and Chief Executive Officer roles.

National Restaurant Association Statement on NLRB Joint Employer Decision

Today the National Restaurant Association issued the following statement regarding the National Labor Relations Board’s (NLRB) decision asserting McDonald’s Corporation is a joint employer of its franchisees:

National Restaurant Association Issues Support for Clearer ACA Definition of Seasonal Employment

The bipartisan legislation will align the definitions of seasonal employment in the Affordable Care Act and streamline the applicable large employer determination process.

Rising India, Inc. Announces Acquisition Strategy Toward a Sizable Slice of the QSR Pizza Pie

Rising India, Inc. (OTC: RSII), announces today it will immediately begin work toward the acquisition of up to 5 profitable stores in the popular Quick Serve Pizza Restaurant segment. Current targets are currently earning about $450,000 in revenues per year, per store. Acquisition of targets would provide immediate cash flow identified from profitable longstanding, absentee owner operations with proven model success.

Panera Bread Company Reports Q2 2014 Diluted EPS of $1.82

Q2 2014 Revenue increased 7% to $631 million - Q2 2014 Company-owned comparable net bakery-cafe transactions up 0.4%

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Ze Frank: Are you human? - Ze Frank (2014)

Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

TED: Heather Barnett: What humans can learn from semi-intelligent slime - Heather Barnett (2014)

Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.

TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

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