December 2010 Blog Posts (74)


Non-Operator
Personal Points of Differentiation

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Added by Chase Leblanc on December 17, 2010 at 8:45am — No Comments

Food Turf Wars: Chicago-Style

If you thought the hottest race in Chicago is going to be the race for mayor, think again. Unless Rahm Emanuel gets into a fist fight with Carol Moseley Braun or has a Howard Dean-like eruption, my focus will be on the real battle -- our city's fight to be a haven for mobile food trucks.

 

Honestly, I didn't even think there would be opponents. Currently, Chicago allows trucks that serve already prepared food; they just can't cook it while on-the-go. Alderman Scott…

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Added by Josh Hersh on December 16, 2010 at 10:02am — No Comments


Non-Operator
What do you Want?

This happens to me all the time: I go into a restaurant with the intention of making a healthy choice and end up falling victim to a less healthy option because it just sounds so good.  I love restaurants that serve healthy options because they help me…

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Added by Alyson Mar, RD on December 16, 2010 at 7:55am — 2 Comments


Non-Operator
Reputation and Relationships

Saturday night, after a long day of holiday shopping my wife and I were considering what to do for dinner. We knew we were going to a restaurant nearby, but not sure of where to…

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Added by Joe Welsh on December 15, 2010 at 3:22pm — 2 Comments

What's Up for 2011? Social Integration

2010 was a very interesting year for restaurants and restaurant social media. That means it was a pretty amazing year for us here at FohBoh. Why? Because it’s just starting to gel and we can see investment starting to take place. As a start-up, it’s always a good thing to be ahead of the curve. Be the “first mover”, as they say, but not too far ahead. There are also many advantages to being “second mover”. I’ve written about this before citing Google, Oracle,…

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Added by Michael L. Atkinson on December 15, 2010 at 1:30pm — 2 Comments

Reasons Why Hospitality Management Professionals Are Giving Notice Surprises Many

by: Robert Krzak CPC, CERS…

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Added by Robert Krzak on December 15, 2010 at 9:30am — No Comments

New-Concept Courage Makes a Comeback



Often we don’t pay attention to personnel announcements unless we know the people involved, but I was struck recently by Johnny Rockets’ announcement naming Cris…

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Added by Scott Hume on December 15, 2010 at 4:00am — No Comments


Non-Operator
One Size Doesn’t Fit All

I read a blog the other day where the author was complaining about an over-zealous waiter. He was trying to conduct business over lunch and this waiter kept interrupting the conversation. As I read this account it sent a wake-up call to an idea about service that went to sleep years ago somewhere in the catacombs of my mind.

Why wouldn’t we just ask our customers what type of service they desire instead of guessing? One might say that this waiter…

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Added by Bill Campion on December 15, 2010 at 2:36am — No Comments


Non-Operator
5 reasons Social Media will never work for your bar or restaurant

It can be easy to succumb to the temptation to dive into something that you hear being praised every day for its benefits. All you hear about is Facebook this and…

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Added by Barry Chandler on December 15, 2010 at 1:00am — 1 Comment


Operator
To invest or not to invest in a restaurant group

We recently formed a restaurant group with 5 unique concepts in washington DC and we are about to start selling equity shares to raise capital is this a good way to go to raise funds since bank wont lend to businesses. Any takers?

Added by howsoon cham on December 14, 2010 at 7:48pm — No Comments

3 Ways to Use QR Codes

If you're a risk taker, read on.

If you're not obsessively concerned about ROI, read on.

If you see how fast smartphones are invading our society, read on.

If you love technology, read on.



Quick Response (QR) codes are like a barcode. You've seen barcodes on all different types of products. The difference now is that barcodes can be read by smartphones. QR codes are 2 dimension barcodes and are very common in Japan. They allow someone to read data into their phone… Continue

Added by Matthew G on December 13, 2010 at 1:30am — 2 Comments


Non-Operator
Looking for new customers for your bar? How about a bison…?

I was going to say “Only in America…” until I realized this comes to us from Canada! A Canadian couple has modified their car so their 1600 pound pet can ride with them to the bar. It just goes to show you can never be short of customers if you use your imagination….…

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Added by Barry Chandler on December 13, 2010 at 12:42am — No Comments


Non-Operator
Why Facebook shut down a Bar’s Facebook Page and How to Avoid it

I spoke this week with a Bar owner who mentioned that his Facebook Page for his bar had been shut down by Facebook without warning and as a result, he had lost all his bar’s friends and their contact details. In essence, he had lost a targeted effective marketing channel overnight. I discuss the reason for this in the video below together with recommendations on how you can avoid this happening to your Facebook presence too.

Can’t see this…

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Added by Barry Chandler on December 10, 2010 at 12:35am — 3 Comments


Non-Operator
Please Help Saul Good Make a Difference

I’m a big fan of Saul Good. I love my friends Rob and Diane Perez who own and run the two locations in Lexington. I’d be a liar if I told you I wasn’t a bit biased. However you are just going to have to believe me when I tell you if Saul Good was a lousy restaurant I wouldn’t be a fan regardless of my relationship with Rob and Diane.

The food and service are both “out of this world” at Saul Good. I can guarantee you will enjoy your experience at either one of their locations.…

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Added by Bill Campion on December 9, 2010 at 12:23pm — No Comments


Non-Operator
Memo to FOH Staff: "Change or be changed."

According to Donna Goodison in the 12/8/10 Boston Herald, Kevin Fitzgerald, the owner of Jacob Wirth, a Boston restaurant institution, posted a memo to his servers that included the following comment and ultimatum:



“You are the LOSERS!!!” … “Change or be changed. Please, don’t force your termination for the holidays.”



The Herald piece goes on to say; The memo, posted Saturday in a private work area, included eight pages of mostly negative customer comments about Jacob…

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Added by Patrick Maguire on December 9, 2010 at 9:43am — 2 Comments


Non-Operator
In Praise Of Conservative Lenders (and Conservative Borrowers)

Regular readers of this column will know two things: I’m a former (reformed?) lender of many years’ experience, and I’m not too gentle with lenders in this space. I’m also a bit of a contrarian, and that side shows itself today.…

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Added by Rod Guinn on December 9, 2010 at 3:00am — 2 Comments


Non-Operator
Improve Your “Smiles Per Hour”!









Those of us who have been in the service business have heard it all:



“It takes less facial muscles to smile than it does to frown”



“If you see someone who isn’t smiling give them yours”



“A smile is just a frown turned upside down”



“Fake it til you make it”



Yadda, Yadda, Yadda…



I’m here to tell you smiling is a lost art. I’m not sure what is causing the smile deficiency but I want to ban… Continue

Added by Bill Campion on December 8, 2010 at 12:28pm — No Comments


Non-Operator
Great social media strategies for bars & restaurants

Chris Brogan is known to many as a pioneer and advocate of the uses of social media to create customer engagement, increase customer loyalty and develop long lasting relationships. In this video, Chris kicks off the inaugural edition of Kitchen Table Talks on The Pulse Network by chatting with Joe Sorge, owner of A.J. Bombers Restaurant & Bar and serial restaurateur in Milwaukee. Chris and Joe discuss strategies… Continue

Added by Barry Chandler on December 8, 2010 at 2:00am — No Comments


Operator
John Lennon: Leadership, Customer Service, Peace & Love

This week, Wednesday December 8th, marks the 30th anniversary of the assassination of John Lennon. Hard to believe it has been that long since we all gathered around our radios and TV’s trying to take in the news that one of the last great pacifists was murdered. Just like Robert Kennedy. Just like Martin Luther King. And just like Gandhi.



There is a lot that can be said about Lennon. We’ve heard all the good, the bad and…

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Added by Ty Sullivan on December 7, 2010 at 8:00pm — 2 Comments


Non-Operator
Using Words That Matter (Sell)

"It's the damn economy's fault!" -Most small business owners



It's not the economy, it's not that your people are lazy or any other multitude of reasons that you may be falling behind. A major component as to why you're unable to sell your product and/or service is because your words STINK!



Being "good" is simply not good enough! Your mission, should you choose to accept…
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Added by Brooks Briz on December 7, 2010 at 8:00am — No Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Kids LiveWell atwitter over Twitter party

In its continuing effort to promote more nutritious and flavorful children's menu options, the NRA will hold a Twitter party  -More

Starbucks could become top on-premise wine seller in U.S.

Starbucks is planning to slowly expand its evening sales of wine, beer and small plates to thousands of selected stores throu -More

The evolving nature of snacks

Snacks have shifted from an after-school treat to a meal alternative as meal times become more fragmented.  -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Wahlburgers Announces Expansion Plans Including Franchise Agreement in Philadelphia

Wahlburgers has signed a franchise agreement with Hingham Associates, LLC that will bring five Wahlburgers to the metropolitan Philadelphia area over the next several years. The franchise group is actively looking at sites and is targeting a late 2014-early 2015 opening for its first restaurant.

Chipotle Mexican Grill, Inc. First Quarter 2014 Revenue Up 24.4%

Comparable restaurant sales increased 13.4% - Restaurant level operating margin was 25.9%, a decrease of 40 basis points

Jamba Juice Announces Grand Opening of New St. Louis, MO Location

Jamba Juice Company announced the brand’s continued expansion in the St. Louis market with the opening of a Jamba Juice® store at 11477 Olive Blvd. on April 16, 2014.

Expert in Real Estate Analytics Joins Luna Grill

Luna Grill, the San Diego-based Mediterranean restaurant chain, is welcoming retail real estate industry veteran Greg Thorburn to its leadership team. Thorburn has been brought on board to fill the newly created position of Vice-President of Real Estate.

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" that allows a telescope to photograph planets from 50,000 kilometers away. It is, he says, the "coolest possible science."

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

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