December 2010 Blog Posts (74)


Non-Operator
Personal Points of Differentiation

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Added by Chase Leblanc on December 17, 2010 at 8:45am — No Comments

Food Turf Wars: Chicago-Style

If you thought the hottest race in Chicago is going to be the race for mayor, think again. Unless Rahm Emanuel gets into a fist fight with Carol Moseley Braun or has a Howard Dean-like eruption, my focus will be on the real battle -- our city's fight to be a haven for mobile food trucks.

 

Honestly, I didn't even think there would be opponents. Currently, Chicago allows trucks that serve already prepared food; they just can't cook it while on-the-go. Alderman Scott…

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Added by Josh Hersh on December 16, 2010 at 10:02am — No Comments


Non-Operator
What do you Want?

This happens to me all the time: I go into a restaurant with the intention of making a healthy choice and end up falling victim to a less healthy option because it just sounds so good.  I love restaurants that serve healthy options because they help me…

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Added by Alyson Mar, RD on December 16, 2010 at 7:55am — 2 Comments


Non-Operator
Reputation and Relationships

Saturday night, after a long day of holiday shopping my wife and I were considering what to do for dinner. We knew we were going to a restaurant nearby, but not sure of where to…

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Added by Joe Welsh on December 15, 2010 at 3:22pm — 2 Comments

What's Up for 2011? Social Integration

2010 was a very interesting year for restaurants and restaurant social media. That means it was a pretty amazing year for us here at FohBoh. Why? Because it’s just starting to gel and we can see investment starting to take place. As a start-up, it’s always a good thing to be ahead of the curve. Be the “first mover”, as they say, but not too far ahead. There are also many advantages to being “second mover”. I’ve written about this before citing Google, Oracle,…

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Added by Michael L. Atkinson on December 15, 2010 at 1:30pm — 2 Comments

Reasons Why Hospitality Management Professionals Are Giving Notice Surprises Many

by: Robert Krzak CPC, CERS…

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Added by Robert Krzak on December 15, 2010 at 9:30am — No Comments

New-Concept Courage Makes a Comeback



Often we don’t pay attention to personnel announcements unless we know the people involved, but I was struck recently by Johnny Rockets’ announcement naming Cris…

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Added by Scott Hume on December 15, 2010 at 4:00am — No Comments


Non-Operator
One Size Doesn’t Fit All

I read a blog the other day where the author was complaining about an over-zealous waiter. He was trying to conduct business over lunch and this waiter kept interrupting the conversation. As I read this account it sent a wake-up call to an idea about service that went to sleep years ago somewhere in the catacombs of my mind.

Why wouldn’t we just ask our customers what type of service they desire instead of guessing? One might say that this waiter…

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Added by Bill Campion on December 15, 2010 at 2:36am — No Comments


Non-Operator
5 reasons Social Media will never work for your bar or restaurant

It can be easy to succumb to the temptation to dive into something that you hear being praised every day for its benefits. All you hear about is Facebook this and…

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Added by Barry Chandler on December 15, 2010 at 1:00am — 1 Comment


Operator
To invest or not to invest in a restaurant group

We recently formed a restaurant group with 5 unique concepts in washington DC and we are about to start selling equity shares to raise capital is this a good way to go to raise funds since bank wont lend to businesses. Any takers?

Added by howsoon cham on December 14, 2010 at 7:48pm — No Comments

3 Ways to Use QR Codes

If you're a risk taker, read on.

If you're not obsessively concerned about ROI, read on.

If you see how fast smartphones are invading our society, read on.

If you love technology, read on.



Quick Response (QR) codes are like a barcode. You've seen barcodes on all different types of products. The difference now is that barcodes can be read by smartphones. QR codes are 2 dimension barcodes and are very common in Japan. They allow someone to read data into their phone… Continue

Added by Matthew G on December 13, 2010 at 1:30am — 2 Comments


Non-Operator
Looking for new customers for your bar? How about a bison…?

I was going to say “Only in America…” until I realized this comes to us from Canada! A Canadian couple has modified their car so their 1600 pound pet can ride with them to the bar. It just goes to show you can never be short of customers if you use your imagination….…

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Added by Barry Chandler on December 13, 2010 at 12:42am — No Comments


Non-Operator
Why Facebook shut down a Bar’s Facebook Page and How to Avoid it

I spoke this week with a Bar owner who mentioned that his Facebook Page for his bar had been shut down by Facebook without warning and as a result, he had lost all his bar’s friends and their contact details. In essence, he had lost a targeted effective marketing channel overnight. I discuss the reason for this in the video below together with recommendations on how you can avoid this happening to your Facebook presence too.

Can’t see this…

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Added by Barry Chandler on December 10, 2010 at 12:35am — 3 Comments


Non-Operator
Please Help Saul Good Make a Difference

I’m a big fan of Saul Good. I love my friends Rob and Diane Perez who own and run the two locations in Lexington. I’d be a liar if I told you I wasn’t a bit biased. However you are just going to have to believe me when I tell you if Saul Good was a lousy restaurant I wouldn’t be a fan regardless of my relationship with Rob and Diane.

The food and service are both “out of this world” at Saul Good. I can guarantee you will enjoy your experience at either one of their locations.…

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Added by Bill Campion on December 9, 2010 at 12:23pm — No Comments


Non-Operator
Memo to FOH Staff: "Change or be changed."

According to Donna Goodison in the 12/8/10 Boston Herald, Kevin Fitzgerald, the owner of Jacob Wirth, a Boston restaurant institution, posted a memo to his servers that included the following comment and ultimatum:



“You are the LOSERS!!!” … “Change or be changed. Please, don’t force your termination for the holidays.”



The Herald piece goes on to say; The memo, posted Saturday in a private work area, included eight pages of mostly negative customer comments about Jacob…

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Added by Patrick Maguire on December 9, 2010 at 9:43am — 2 Comments


Non-Operator
In Praise Of Conservative Lenders (and Conservative Borrowers)

Regular readers of this column will know two things: I’m a former (reformed?) lender of many years’ experience, and I’m not too gentle with lenders in this space. I’m also a bit of a contrarian, and that side shows itself today.…

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Added by Rod Guinn on December 9, 2010 at 3:00am — 2 Comments


Non-Operator
Improve Your “Smiles Per Hour”!









Those of us who have been in the service business have heard it all:



“It takes less facial muscles to smile than it does to frown”



“If you see someone who isn’t smiling give them yours”



“A smile is just a frown turned upside down”



“Fake it til you make it”



Yadda, Yadda, Yadda…



I’m here to tell you smiling is a lost art. I’m not sure what is causing the smile deficiency but I want to ban… Continue

Added by Bill Campion on December 8, 2010 at 12:28pm — No Comments


Non-Operator
Great social media strategies for bars & restaurants

Chris Brogan is known to many as a pioneer and advocate of the uses of social media to create customer engagement, increase customer loyalty and develop long lasting relationships. In this video, Chris kicks off the inaugural edition of Kitchen Table Talks on The Pulse Network by chatting with Joe Sorge, owner of A.J. Bombers Restaurant & Bar and serial restaurateur in Milwaukee. Chris and Joe discuss strategies… Continue

Added by Barry Chandler on December 8, 2010 at 2:00am — No Comments


Operator
John Lennon: Leadership, Customer Service, Peace & Love

This week, Wednesday December 8th, marks the 30th anniversary of the assassination of John Lennon. Hard to believe it has been that long since we all gathered around our radios and TV’s trying to take in the news that one of the last great pacifists was murdered. Just like Robert Kennedy. Just like Martin Luther King. And just like Gandhi.



There is a lot that can be said about Lennon. We’ve heard all the good, the bad and…

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Added by Ty Sullivan on December 7, 2010 at 8:00pm — 2 Comments


Non-Operator
Using Words That Matter (Sell)

"It's the damn economy's fault!" -Most small business owners



It's not the economy, it's not that your people are lazy or any other multitude of reasons that you may be falling behind. A major component as to why you're unable to sell your product and/or service is because your words STINK!



Being "good" is simply not good enough! Your mission, should you choose to accept…
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Added by Brooks Briz on December 7, 2010 at 8:00am — No Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Restaurants may feel the pinch of pricier coffee later this year

Prices for arabica coffee futures hit a 26-month high amid a drought in Brazil, which produces a third of the world's coffee  -More

McDonald's rules out all-day breakfast in push to simplify

McDonald's breakfast menu accounts for 25% of the chain's U.S.  -More

Easy ways to use 5 uncommon spring greens

As light, crisp greens arrive at farmers markets and grocery stores, chefs are finding creative ways to add them to spring me -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

National Restaurant Association Offers Training DVDs on Harassment Prevention, Social Media Use, and Customer Service

The National Restaurant Association has released three new DVDs that offer best practices in dealing with harassment and discrimination, customer service training, and the first of its kind video guide on the use of social media.

Yum! Brands Reports First-Quarter EPS Growth of 24% Excluding Special Items

China Division System Sales Increased 17% with Operating Profit Growth of 80%; Yum! Reaffirms Full-Year Guidance of at Lea

Souplantation & Sweet Tomatoes Certified As Nation's Largest 'Green' Restaurant Chain

National Group Salutes Country's Only Large Restaurant Group to be 'Certified Green Restaurants®'

National Restaurant Association and EatStreet Release Online Ordering Guide

The National Restaurant Association and EatStreet have released a free educational guide focusing on online ordering and emerging restaurant technology trends.

Boyd's Coffee Launches Single-Cup Coffees For Retail And Foodservice

The coffees come in a variety of roast levels and include organic and Rainforest Alliance Certified™ options: French No. 6®, Red Wagon® Organic Coffee, Good Morning™, Hi-Rev® (delivers more caffeine), and Lost Lake™ Decaf Organic Coffee.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Hamish Jolly: A shark-deterrent wetsuit (and it's not what you think) - Hamish Jolly (2013)

Hamish Jolly, an ocean swimmer in Australia, wanted a wetsuit that would deter a curious shark from mistaking him for a potential source of nourishment. (Which, statistically, is rare, but certainly a fate worth avoiding.) Working with a team of scientists, he and his friends came up with a fresh approach — not a shark cage, not a suit of chain-mail, but a sleek suit that taps our growing understanding of shark vision.

TED: Michel Laberge: How synchronized hammer strikes could generate nuclear fusion - Michel Laberge (2014)

Our energy future depends on nuclear fusion, says Michel Laberge. The plasma physicist runs a small company with a big idea for a new type of nuclear reactor that could produce clean, cheap energy. His secret recipe? High speeds, scorching temperatures and crushing pressure. In this hopeful talk, he explains how nuclear fusion might be just around the corner.

TED: Sarah Lewis: Embrace the near win - Sarah Lewis (2014)

At her first museum job, art historian Sarah Lewis noticed something important about an artist she was studying: Not every artwork was a total masterpiece. She asks us to consider the role of the almost-failure, the near win, in our own lives. In our pursuit of success and mastery, is it actually our near wins that push us forward?

TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

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