November 2010 Blog Posts (45)


Non-Operator
FohBoh Frequently Asked Questions

What does "FohBoh" mean?

And you’re in the business? F.O.H. is a well known acronym that refers to anything that occurs in the Front of the House, or outside of the kitchen. B.O.H. refers to Back of the House, or generally, the kitchen. It can also mean area of responsibility in non-restaurant environments. FOH can mean the front-person; marketing, sales, business development with technology, HR and finance departments being the BOH.

Who can join…

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Added by FohBoh on November 18, 2010 at 3:00pm — 9 Comments


Non-Operator
Quality vs. Calories

This situation happens to me a lot and it is beginning to drive me crazy: I go into a restaurant (generally speaking, quick service) and ask “do you have nutrition information?”. Instead of “No” I get: “All of our ingredients are organic,” or “locally sourced,” or “made without animal products,” or something else equally as irrelevant. Don’t get me wrong, all of these things are GREAT, but they aren’t going to help me or anyone else with our weight goals.…

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Added by Alyson Mar, RD on November 17, 2010 at 4:42pm — No Comments

Perspectives on the New Conversation Economy

This is an incredibly interesting concept: an economy fueled by dialog, by the crowd, via the Internet. We are using social networking platforms as the communications channel of choice. It's an amazing shift in human behavior that is real-time, all the time.


Now that nearly 82% of us are using some form of social network to interact, there is an opportunity to reflect on this and gain some perspective. In other works, why you should care.


First,…
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Added by Michael L. Atkinson on November 17, 2010 at 4:00pm — No Comments


Non-Operator
If I was a server…

1. I would start the service experience by introducing myself to the customer in a special way. Here are a couple of examples:…

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Added by Bill Campion on November 17, 2010 at 6:30am — 4 Comments

One More Brand Lesson

In my previous Fohboh post, I outlined five lessons to be learned from McDonald’s marketing for McRib. One was “Consumers, not you, own your brand.” I still think that’s true, but apparently I should have phrased it “Consumers, not you, own your brand, so let’s be careful out there.”…

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Added by Scott Hume on November 17, 2010 at 4:30am — 1 Comment

Six ideas for gift card promotions

You can serve more than food this time of year. Almost every one of your patrons needs to buy gifts. Here are six ideas to help you get your share of holiday gift spending.


  1. Use uneven percentage discounts.
  2. Discount a series of visits.
  3. Run limited time deals.
  4. Offer a free gift card with other purchase.
  5. Gear your website for the biggest online sales days.
  6. Run a client appreciation sale to your…
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Added by Seth Gardenswartz on November 16, 2010 at 8:30am — No Comments

The perennial dilemma - delivering service

A recent weekend hotel stay led me to ponder what constitutes good service. It seems in some ways to be a very subjective thing - is service only good when it lives up to customer expectations ?


My reflections came in response to a hotel folio that was almost impossible to decipher. Because we had checked out and then back in when we decided to stay another night, charges were, at least to my reading, all but impossible to figure out.


Many calls…
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Added by susan holaday on November 14, 2010 at 12:59pm — 2 Comments


Non-Operator
Updates And Observations From the Restaurant Finance Conference ...

Two years ago, the Restaurant Finance Conference fell (choice verb?) just after the capital market cataclysm of September 2008. As I’ve noted before, the mood was so unsettled that man suggested Zombie costumes be issued. Last year, their was still considerable uncertainty -- and accompanying gallows humor -- but as one reader noted at the time, “we’re still here”; there was at least a general…

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Added by Rod Guinn on November 11, 2010 at 2:30am — No Comments


Non-Operator
Quick Notes from 2010 Restaurant Finance and Development Conference

We just returned from the 2010 Restaurant Finance and Development Conference. We will compose a longer. more detailed blog post, but we did wish to highlight a few themes:

(1) the conference was bigger and more diverse than last year. It seemed that the number of franchisees showing off their brands had multiplied by a factor of four from 2008/2009 levels.

(2) the bankers and PE firms were present in force... they say money is available...and they…

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Added by John A. Gordon on November 10, 2010 at 7:30pm — No Comments

DAWG Talk: Communicate Like They Do

Today, we all work very hard to be flexible. Technology certainly helps us to work when we’re on the move, and social media allows us to stay connected to everything going on, whenever we’re inclined to check. The ability to connect on our terms has made us more self-focused, if not self-absorbed.



Self focus may actually be a hindrance as candidates explore new career opportunities. Consider the following:



I recently sent an email to a prospective candidate. My… Continue

Added by David Rose on November 10, 2010 at 11:25am — No Comments


Operator
Let It Be: The Beatles Take on Customer Service in Social Media

LET IT BE is one of my favorite songs from the entire Beatles catalog. The melody is flawless and inspiring. The lyrics are timeless and encouraging. It was also one of the final tracks that the group had COME TOGETHER on (with HELP from guest Billy Preston on organ) before THE END.…

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Added by Ty Sullivan on November 9, 2010 at 7:30pm — 10 Comments

Going Into 2011: It's All About the "Places"

Foursquare, Gowalla, and other location-based startups have been allowing smartphone users to check-in for well over a year now. A few months ago, Facebook launched their "Places" feature - hoping to leverage their 500+ million users. They have recently partnered with different brands to start offering deals, as well as letting restaurant owners do the same. The… Continue

Added by Josh Hersh on November 9, 2010 at 1:23pm — 2 Comments


Non-Operator
People Report Conference – What’s the Difference?

WOW! Just got back from the People Report Conference in Dallas and my jaw is still firmly planted on the ground. I’m searching for the adjective to describe the event. Not sure I will ever find it. Scintillating, Fascinating, Awe-Inspiring, Outta This World, Off the Charts, Molecule Rearranging, Inspirational, Motivational, Mind-Boggling, Flabbergasting? String em together - MAYBE. Any…

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Added by Bill Campion on November 8, 2010 at 7:00pm — 4 Comments

Customer with Terrible BO ruins other patron's dinners. What would you do?

Here's a tricky situation, I'm wondering what other restauranteurs would do?…
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Added by Elizabeth Blumberg on November 7, 2010 at 6:45pm — 1 Comment

MOBILE, ALABAMA - Food Safety & Responsible Alcohol Vendor Training Alert

MOBILE, ALABAMA



Food Safety & Responsible

Alcohol Vendor Training Alert





Food Safety Training Classes…

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Added by Chef Brad Peters on November 7, 2010 at 2:08pm — No Comments

SAVANNAH, GEORGIA - Food Safety & Responsible Alcohol Vendor Training Alert

SAVANNAH, GEORGIA



Food Safety & Responsible

Alcohol Vendor Training Alert





Food Safety Training Classes…

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Added by Chef Brad Peters on November 7, 2010 at 1:36pm — No Comments

In African

I am a new member to this community FohBoh. I accidentally found myself in the restaurant industry,I was a Banker for 7years . I am from Zimbabwe and after our economy went down under, I ran to Namibia. That is when I found my self in this industry.

I was a waiter in a Steak ranch restaurant 2yrs and 1yrs Italian restaurant . An opportunity arise for me when they where looking for a Stock controller . I applied and got the job . The salary was nuts, but for me to learn was the…

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Added by Farai Danha on November 7, 2010 at 12:36pm — No Comments


Non-Operator
My One Hour Friendship

Dear US Airways:

I’m writing to tell you about my friend Joanie. She’s a flight attendant for your airline. Joanie and I haven’t been friends for a long time. Actually I just met her yesterday. But you know what? It feels like we’ve been friends forever.…

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Added by Bill Campion on November 5, 2010 at 10:26pm — 2 Comments


Non-Operator
You Can't Make This Up

This is too good not to share.

One of my favorite neighborhood restaurants in Boston’s South End posted this on their facebook wall this evening:

Customer forgot doggie bag w leftovers. Too far away to come back and get them. Now wants gift certificate to replace them. Thoughts?

I love the fact that they post these real-life snippets. It’s genius marketing, and it lets people know what reality is on the firing…

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Added by Patrick Maguire on November 5, 2010 at 11:00am — 2 Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Fast-casual growth comes from new openings as market matures

Sales at fast-casual eateries are growing at a pace similar to that of quickservice and sit-down restaurants as young, high-i -More

Taylor® Grills. Cooking made Easier, Faster, and Smarter.
With efficiency and food safety top of mind, the Taylor® L810 two-sided grill is a foodservice industry favorite. Optimize profits and cooking efficiency with three separately controlled cooking zones, programmable cook times, pre-set temperature and automatic gap settings. To learn more click here.

In the swim: Gulf state seafood catch safe for now

Businesses fighting to preserve commercial access to seafood fished in the Gulf states scored a big win this month when the G -More

Ruby Tuesday revitalization prompts sales growth

Maryville, Tenn.-based Ruby Tuesday posted gains in same-store sales in the fourth quarter, with a 5% rise at franchised rest -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $50 posting packages to syndicate across all major jobs boards.

National News

Main Event Entertainment to Open First Center in the Rio Grande Valley

Main Event Entertainment, the fastest-growing family entertainment center in America, is celebrating its new center opening in Pharr, Texas, a suburb near McAllen in the Rio Grande Valley. Doors will open to the public at 9 a.m. on August 6.

Darden Announces Leadership Succession Plan

Darden Restaurants, Inc. (NYSE: DRI) announced that Clarence Otis is stepping down as Chairman and Chief Executive Officer of the Company. Darden's Board of Directors has appointed the Company's current Independent Lead Director, Charles A. Ledsinger, Jr., as Independent Non-Executive Chairman of the Board, effective immediately. The Company also announced that it has amended its corporate governance policies to provide for the separation of the Chairman and Chief Executive Officer roles.

National Restaurant Association Statement on NLRB Joint Employer Decision

Today the National Restaurant Association issued the following statement regarding the National Labor Relations Board’s (NLRB) decision asserting McDonald’s Corporation is a joint employer of its franchisees:

National Restaurant Association Issues Support for Clearer ACA Definition of Seasonal Employment

The bipartisan legislation will align the definitions of seasonal employment in the Affordable Care Act and streamline the applicable large employer determination process.

Rising India, Inc. Announces Acquisition Strategy Toward a Sizable Slice of the QSR Pizza Pie

Rising India, Inc. (OTC: RSII), announces today it will immediately begin work toward the acquisition of up to 5 profitable stores in the popular Quick Serve Pizza Restaurant segment. Current targets are currently earning about $450,000 in revenues per year, per store. Acquisition of targets would provide immediate cash flow identified from profitable longstanding, absentee owner operations with proven model success.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Ze Frank: Are you human? - Ze Frank (2014)

Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

TED: Heather Barnett: What humans can learn from semi-intelligent slime - Heather Barnett (2014)

Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.

TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

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