November 2010 Blog Posts (45)


Non-Operator
FohBoh Frequently Asked Questions

What does "FohBoh" mean?

And you’re in the business? F.O.H. is a well known acronym that refers to anything that occurs in the Front of the House, or outside of the kitchen. B.O.H. refers to Back of the House, or generally, the kitchen. It can also mean area of responsibility in non-restaurant environments. FOH can mean the front-person; marketing, sales, business development with technology, HR and finance departments being the BOH.

Who can join…

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Added by FohBoh on November 18, 2010 at 3:26pm — 9 Comments


Non-Operator
Quality vs. Calories

This situation happens to me a lot and it is beginning to drive me crazy: I go into a restaurant (generally speaking, quick service) and ask “do you have nutrition information?”. Instead of “No” I get: “All of our ingredients are organic,” or “locally sourced,” or “made without animal products,” or something else equally as irrelevant. Don’t get me wrong, all of these things are GREAT, but they aren’t going to help me or anyone else with our weight goals.…

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Added by Alyson Mar, RD on November 17, 2010 at 4:42pm — No Comments

Perspectives on the New Conversation Economy

This is an incredibly interesting concept: an economy fueled by dialog, by the crowd, via the Internet. We are using social networking platforms as the communications channel of choice. It's an amazing shift in human behavior that is real-time, all the time.


Now that nearly 82% of us are using some form of social network to interact, there is an opportunity to reflect on this and gain some perspective. In other works, why you should care.


First,…
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Added by Michael L. Atkinson on November 17, 2010 at 4:00pm — No Comments


Non-Operator
If I was a server…

1. I would start the service experience by introducing myself to the customer in a special way. Here are a couple of examples:…

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Added by Bill Campion on November 17, 2010 at 6:30am — 4 Comments

One More Brand Lesson

In my previous Fohboh post, I outlined five lessons to be learned from McDonald’s marketing for McRib. One was “Consumers, not you, own your brand.” I still think that’s true, but apparently I should have phrased it “Consumers, not you, own your brand, so let’s be careful out there.”…

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Added by Scott Hume on November 17, 2010 at 4:30am — 1 Comment

Six ideas for gift card promotions

You can serve more than food this time of year. Almost every one of your patrons needs to buy gifts. Here are six ideas to help you get your share of holiday gift spending.


  1. Use uneven percentage discounts.
  2. Discount a series of visits.
  3. Run limited time deals.
  4. Offer a free gift card with other purchase.
  5. Gear your website for the biggest online sales days.
  6. Run a client appreciation sale to your…
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Added by Seth Gardenswartz on November 16, 2010 at 8:30am — No Comments

The perennial dilemma - delivering service

A recent weekend hotel stay led me to ponder what constitutes good service. It seems in some ways to be a very subjective thing - is service only good when it lives up to customer expectations ?


My reflections came in response to a hotel folio that was almost impossible to decipher. Because we had checked out and then back in when we decided to stay another night, charges were, at least to my reading, all but impossible to figure out.


Many calls…
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Added by susan holaday on November 14, 2010 at 12:59pm — 2 Comments


Non-Operator
Updates And Observations From the Restaurant Finance Conference ...

Two years ago, the Restaurant Finance Conference fell (choice verb?) just after the capital market cataclysm of September 2008. As I’ve noted before, the mood was so unsettled that man suggested Zombie costumes be issued. Last year, their was still considerable uncertainty -- and accompanying gallows humor -- but as one reader noted at the time, “we’re still here”; there was at least a general…

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Added by Rod Guinn on November 11, 2010 at 2:30am — No Comments


Non-Operator
Quick Notes from 2010 Restaurant Finance and Development Conference

We just returned from the 2010 Restaurant Finance and Development Conference. We will compose a longer. more detailed blog post, but we did wish to highlight a few themes:

(1) the conference was bigger and more diverse than last year. It seemed that the number of franchisees showing off their brands had multiplied by a factor of four from 2008/2009 levels.

(2) the bankers and PE firms were present in force... they say money is available...and they…

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Added by John A. Gordon on November 10, 2010 at 7:30pm — No Comments

DAWG Talk: Communicate Like They Do

Today, we all work very hard to be flexible. Technology certainly helps us to work when we’re on the move, and social media allows us to stay connected to everything going on, whenever we’re inclined to check. The ability to connect on our terms has made us more self-focused, if not self-absorbed.



Self focus may actually be a hindrance as candidates explore new career opportunities. Consider the following:



I recently sent an email to a prospective candidate. My… Continue

Added by David Rose on November 10, 2010 at 11:25am — No Comments


Operator
Let It Be: The Beatles Take on Customer Service in Social Media

LET IT BE is one of my favorite songs from the entire Beatles catalog. The melody is flawless and inspiring. The lyrics are timeless and encouraging. It was also one of the final tracks that the group had COME TOGETHER on (with HELP from guest Billy Preston on organ) before THE END.…

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Added by Ty Sullivan on November 9, 2010 at 7:30pm — 10 Comments

Going Into 2011: It's All About the "Places"

Foursquare, Gowalla, and other location-based startups have been allowing smartphone users to check-in for well over a year now. A few months ago, Facebook launched their "Places" feature - hoping to leverage their 500+ million users. They have recently partnered with different brands to start offering deals, as well as letting restaurant owners do the same. The… Continue

Added by Josh Hersh on November 9, 2010 at 1:23pm — 2 Comments


Non-Operator
People Report Conference – What’s the Difference?

WOW! Just got back from the People Report Conference in Dallas and my jaw is still firmly planted on the ground. I’m searching for the adjective to describe the event. Not sure I will ever find it. Scintillating, Fascinating, Awe-Inspiring, Outta This World, Off the Charts, Molecule Rearranging, Inspirational, Motivational, Mind-Boggling, Flabbergasting? String em together - MAYBE. Any…

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Added by Bill Campion on November 8, 2010 at 7:00pm — 4 Comments

Customer with Terrible BO ruins other patron's dinners. What would you do?

Here's a tricky situation, I'm wondering what other restauranteurs would do?…
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Added by Elizabeth Blumberg on November 7, 2010 at 6:45pm — 1 Comment

MOBILE, ALABAMA - Food Safety & Responsible Alcohol Vendor Training Alert

MOBILE, ALABAMA



Food Safety & Responsible

Alcohol Vendor Training Alert





Food Safety Training Classes…

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Added by Chef Brad Peters on November 7, 2010 at 2:08pm — No Comments

SAVANNAH, GEORGIA - Food Safety & Responsible Alcohol Vendor Training Alert

SAVANNAH, GEORGIA



Food Safety & Responsible

Alcohol Vendor Training Alert





Food Safety Training Classes…

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Added by Chef Brad Peters on November 7, 2010 at 1:36pm — No Comments

In African

I am a new member to this community FohBoh. I accidentally found myself in the restaurant industry,I was a Banker for 7years . I am from Zimbabwe and after our economy went down under, I ran to Namibia. That is when I found my self in this industry.

I was a waiter in a Steak ranch restaurant 2yrs and 1yrs Italian restaurant . An opportunity arise for me when they where looking for a Stock controller . I applied and got the job . The salary was nuts, but for me to learn was the…

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Added by Farai Danha on November 7, 2010 at 12:36pm — No Comments


Non-Operator
My One Hour Friendship

Dear US Airways:

I’m writing to tell you about my friend Joanie. She’s a flight attendant for your airline. Joanie and I haven’t been friends for a long time. Actually I just met her yesterday. But you know what? It feels like we’ve been friends forever.…

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Added by Bill Campion on November 5, 2010 at 10:26pm — 2 Comments


Non-Operator
You Can't Make This Up

This is too good not to share.

One of my favorite neighborhood restaurants in Boston’s South End posted this on their facebook wall this evening:

Customer forgot doggie bag w leftovers. Too far away to come back and get them. Now wants gift certificate to replace them. Thoughts?

I love the fact that they post these real-life snippets. It’s genius marketing, and it lets people know what reality is on the firing…

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Added by Patrick Maguire on November 5, 2010 at 11:00am — 2 Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Kids LiveWell atwitter over Twitter party

In its continuing effort to promote more nutritious and flavorful children's menu options, the NRA will hold a Twitter party  -More

Starbucks could become top on-premise wine seller in U.S.

Starbucks is planning to slowly expand its evening sales of wine, beer and small plates to thousands of selected stores throu -More

The evolving nature of snacks

Snacks have shifted from an after-school treat to a meal alternative as meal times become more fragmented.  -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Wahlburgers Announces Expansion Plans Including Franchise Agreement in Philadelphia

Wahlburgers has signed a franchise agreement with Hingham Associates, LLC that will bring five Wahlburgers to the metropolitan Philadelphia area over the next several years. The franchise group is actively looking at sites and is targeting a late 2014-early 2015 opening for its first restaurant.

Chipotle Mexican Grill, Inc. First Quarter 2014 Revenue Up 24.4%

Comparable restaurant sales increased 13.4% - Restaurant level operating margin was 25.9%, a decrease of 40 basis points

Jamba Juice Announces Grand Opening of New St. Louis, MO Location

Jamba Juice Company announced the brand’s continued expansion in the St. Louis market with the opening of a Jamba Juice® store at 11477 Olive Blvd. on April 16, 2014.

Expert in Real Estate Analytics Joins Luna Grill

Luna Grill, the San Diego-based Mediterranean restaurant chain, is welcoming retail real estate industry veteran Greg Thorburn to its leadership team. Thorburn has been brought on board to fill the newly created position of Vice-President of Real Estate.

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" that allows a telescope to photograph planets from 50,000 kilometers away. It is, he says, the "coolest possible science."

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

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