Voice of the Restaurant Industry
And you’re in the business? F.O.H. is a well known acronym that refers to anything that occurs in the Front of the House, or outside of the kitchen. B.O.H. refers to Back of the House, or generally, the kitchen. It can also mean area of responsibility in non-restaurant environments. FOH can mean the front-person; marketing, sales, business development with technology, HR and finance departments being the BOH.
This situation happens to me a lot and it is beginning to drive me crazy: I go into a restaurant (generally speaking, quick service) and ask “do you have nutrition information?”. Instead of “No” I get: “All of our ingredients are organic,” or “locally sourced,” or “made without animal products,” or something else equally as irrelevant. Don’t get me wrong, all of these things are GREAT, but they aren’t going to help me or anyone else with our weight goals.…Continue
Added by Alyson Mar, RD on November 17, 2010 at 4:42pm — No Comments
Added by Michael L. Atkinson on November 17, 2010 at 4:00pm — No Comments
1. I would start the service experience by introducing myself to the customer in a special way. Here are a couple of examples:…Continue
In my previous Fohboh post, I outlined five lessons to be learned from McDonald’s marketing for McRib. One was “Consumers, not you, own your brand.” I still think that’s true, but apparently I should have phrased it “Consumers, not you, own your brand, so let’s be careful out there.”…Continue
Added by Seth Gardenswartz on November 16, 2010 at 8:30am — No Comments
Two years ago, the Restaurant Finance Conference fell (choice verb?) just after the capital market cataclysm of September 2008. As I’ve noted before, the mood was so unsettled that man suggested Zombie costumes be issued. Last year, their was still considerable uncertainty -- and accompanying gallows humor -- but as one reader noted at the time, “we’re still here”; there was at least a general…Continue
Added by Rod Guinn on November 11, 2010 at 2:30am — No Comments
We just returned from the 2010 Restaurant Finance and Development Conference. We will compose a longer. more detailed blog post, but we did wish to highlight a few themes:
(1) the conference was bigger and more diverse than last year. It seemed that the number of franchisees showing off their brands had multiplied by a factor of four from 2008/2009 levels.
(2) the bankers and PE firms were present in force... they say money is available...and they…Continue
Added by John A. Gordon on November 10, 2010 at 7:30pm — No Comments
Added by David Rose on November 10, 2010 at 11:25am — No Comments
LET IT BE is one of my favorite songs from the entire Beatles catalog. The melody is flawless and inspiring. The lyrics are timeless and encouraging. It was also one of the final tracks that the group had COME TOGETHER on (with HELP from guest Billy Preston on organ) before THE END.…
WOW! Just got back from the People Report Conference in Dallas and my jaw is still firmly planted on the ground. I’m searching for the adjective to describe the event. Not sure I will ever find it. Scintillating, Fascinating, Awe-Inspiring, Outta This World, Off the Charts, Molecule Rearranging, Inspirational, Motivational, Mind-Boggling, Flabbergasting? String em together - MAYBE. Any…Continue
Added by Chef Brad Peters on November 7, 2010 at 2:08pm — No Comments
Added by Chef Brad Peters on November 7, 2010 at 1:53pm — No Comments
Added by Chef Brad Peters on November 7, 2010 at 1:36pm — No Comments
I am a new member to this community FohBoh. I accidentally found myself in the restaurant industry,I was a Banker for 7years . I am from Zimbabwe and after our economy went down under, I ran to Namibia. That is when I found my self in this industry.
I was a waiter in a Steak ranch restaurant 2yrs and 1yrs Italian restaurant . An opportunity arise for me when they where looking for a Stock controller . I applied and got the job . The salary was nuts, but for me to learn was the…Continue
Added by Farai Danha on November 7, 2010 at 12:36pm — No Comments
Dear US Airways:
I’m writing to tell you about my friend Joanie. She’s a flight attendant for your airline. Joanie and I haven’t been friends for a long time. Actually I just met her yesterday. But you know what? It feels like we’ve been friends forever.…Continue
One of my favorite neighborhood restaurants in Boston’s South End posted this on their facebook wall this evening:
Customer forgot doggie bag w leftovers. Too far away to come back and get them. Now wants gift certificate to replace them. Thoughts?
I love the fact that they post these real-life snippets. It’s genius marketing, and it lets people know what reality is on the firing…Continue