November 2010 Blog Posts (45)

1. First and foremost, thank you for taking your time to watch this as I feel confident that the message will genuinely help you.
   
   
2. Please make yourself comfortable with a snack and/or drink (as this video just surpasses the 10 minute…

hat exactly is hospitality? Is it a concept that is inherent in our employees or is it an art form that needs to be taught to our team? I have long been intrigued by this question as I am in restaurants daily. We have all experienced the hostile begrudging grunts of some as well as the outgoing personable greetings of others. Is it nature or nurture? Is this a learned behaviour? Can we train employees to be hospitable? I would be very interested in hearing…

Hi, all -- last year I filled this space with some predictable, and some less predictable, reasons to be thankful we’re connected with the restaurant and food industry. Some of you responded on the web site, and more in emails, with supporting, or additional, thoughts, and for that I’m most appreciative.…

Did you blink?

I was inspired by Bill Campion's post, so decided it was time to chime in.

If I were a Manager....

I would make sure the back dock looked just as clean and organized as the front door. Delivery drivers should get the same courtesy as our guests.

I would consider the type of volume and business when making a schedule. Yes, Friday nights are…

We all know those people. The words come tumbling out of their mouth without much reason or purpose...they just blab on and on, unaware that their audience is quickly shutting down. We have also heard that “an unexamined life is not worth living”. Your restaurant’s tweets shouldn't be any different. Some of you have chosen not to join the Twit-o-sphere while others jumped in tweet first.

If you’ve been tweeting or want to…

Now in its fourth year, The B-CC Chamber of Commerce combined two successful annual events, the Legislative Reception and the Fall Gala, CELEBRATE, for one great evening on Wedneday, October 27. This annual gala allowed Chamber members and government officials to meet and discuss issues that are important to our community and local economy.…

I want to take time to congratulate and recognize Shakespeare's Piza in Columbia, Missouri, for winning "Good Morning America's" Best College Hangout Challenge !

Shakespeare's has pizza , like no other, and it's the atmosphere and the people at Shakespeare's that makes it so

special.

Shakespeare's is across the street from the University of Missouri-Columbia, about three blocks from Columbia College (where I graduated), and around the corner from where I…

The Green Bin Program collects organic waste (fruit and vegetables scraps, paper towels, coffee grinds, etc.) and turns it into compost.

The Green Bin Program currently services 510,000 single-family households. After a successful pilot program in 30 multi-unit residential buildings, the Green Bin Program is…

As owners and managers, we are sometimes blinkered as to the actual experiences being had by our customers as we delegate more and do our “top level” thinking. With this in mind, now is a good time to sit down with your staff and remind them of this list of 20 things they should never do. Maybe you have other suggestions too? Let me know in the comments.