Are Your Baristas Rock Stars?
With Coffee Fest Seattle
approaching this week, we wanted to share some ideas on how to drive sales in coffee houses using social media.
The explosion of independent espresso and coffee houses across North America in the last ten years is phenomenal. Over the last few years we’ve seen top barista competitions at not only coffee business conventions, but also at the National Restaurant Show in… Continue
Added by Jeffrey J Kingman on September 21, 2009 at 8:52am —
I recently read an article entitled "Managing Real and Virtual Waits in Hospitality and Service Organizations", published in 2005 in Cornell Hospitality Quarterly (CQ). If you manage or own a business where customers experience a wait, I highly recommend reading this article (link at bottom).
There are three ways to manage waits --
- Manage the actual wait time. This involves accurately matching resources to customer demand. Ideally, customers would experience no wait…
Added by Vitaliy Levit on September 21, 2009 at 7:42am —
About this time each year the experts scramble to beat each other to the punch and be the first to make predictions for the coming year. Some predictions deserve to be considered while others are just plain common knowledge and are really not news worthy. I have always believed that doing what you do best, while offering what your market demands, is a great start. Cutting edge, hip and trendy restaurants will always have a place in the market. They are exciting, fun and necessary. But remember… Continue
Added by Chef Len Elias CEC on September 21, 2009 at 7:00am —
I was privileged to know a wise woman who lived a long life, well beyond 100 years. She also just happened to be my grandmother. I remember something she had told me as I spoke to her about the restaurant career I had chosen.
"You're a wise young man. Times will get tough and people will find it difficult to find employment, but you and your family will never have to worry."
"If you feed the public, house the public, or cloth the public, you will always have a… Continue
Added by Bill Baumgartner on September 20, 2009 at 6:43pm —
I'm currently attending the Oregon Restaurant Association Sunriver Convention.
We had the opportunity to hear Michael speak and wow what a very informative individual. He gave us a lot of insight on social media and networking that will help us get going in the right direction. Thank you very much!! Peggy Bruce-McCallum
Added by Peggy Bruce-McCallum on September 20, 2009 at 4:38pm —
Social Media Employee Policy (Hospitality)
Have you updated your employee handbook to cover staff use of social media? You should – and quick.
It’s a very safe bet that 95% of your staff are on Facebook, MySpace, Twitter and other networks. Some of them probably have blogs. You might think they’re just chatting away about their personal lives. I’ll bet you some of them have talked about work online.
What’s your employee policy about discussing work… Continue
Added by Jeffrey J Kingman on September 20, 2009 at 1:22pm —
Denver 'TasteCasting' utilizes social networking and social media by combining great people and good food to benefit the many food and drink establishments in our area. If your establishment is looking to spread the word about a grand opening, new product, new… Continue
Added by Kyle J. Soltesz on September 20, 2009 at 11:04am —
How can my restaurant effectively plan and execute a social media strategy that provides return on investment?
Discard using comment cards – social media is a much more powerful tool.
There’s a lot of discussion recently about the human resource cost of embracing social media in the restaurant industry. Some operators are denying that social media will impact their operations – they may not be seeing that now, but what about six months from now? Many… Continue
Added by Jeffrey J Kingman on September 19, 2009 at 6:13pm —
Eight years now I have worked FoH. I've done it all. Management of quick product sales (Jamba Juice, SLT and Rocktonic Juice, SLT), Fine Dining (Host/Server Assistant at Kalani's, SLT), Chain Restaurants (Olive Garden, Reno) to Bartending (5 Star Saloon, Reno). With my mosaic of experience I have amazing skills in customer service and prompt delivery of amazing product.
However, I find myself enrolling in Culinary School, and far more passionate about the BoH world.
I had… Continue
Added by The Painted Table on September 19, 2009 at 12:01pm —
Let the fun begin!
To help raise awareness for the Great American Dine Out
and to generate donations for Share Our Strength, my partner at TwoTables Internet Marketing, Matt Creer,
and I will be traveling all around our home state of Colorado, purchasing from each of the unique restaurant brands that have generously volunteered their time and proceeds during the week-long event.
Added by Mindi Cabe on September 18, 2009 at 1:39pm —
I have known for sometime, that we live in a 24/7 society. There are 24/7 news channels. There are countless ways to get in touch with family, friends and customers.
There is the talk of Social Media being on the forefront of a "communications revolution." Social Media excites me. It intrigues me.
I love learning more about it. There is so much that can be done with it, and
it will impact and enhance ALL industries.
I was researching Social Media marketing… Continue
Added by Keith Bernhardt on September 18, 2009 at 1:30pm —
I've ranted plenty about H1N1 (Swine flu) in recent blogs
But not this time. This is a fair warning about communicating with staff and help you avoid breaking federal law.
When a worker comes down with what appears to be the swine flu, other staffers may want to know whether the sick employee is… Continue
Added by Steve Paterson on September 18, 2009 at 11:53am —
Does this sound familiar?
One of your star servers gives his 2 week notice. You immediately post a Craigslist ad. Within 24 hours, you have over a hundred emails in your inbox. By 48 hours, that number has doubled. You spend several caffeine-fueled hours trying to sift through them all, looking for those 4 or 5 who really stand out. You feel the pressure of hiring a virtual stranger based on a resume that they've created, one that is almost certainly embellished to some degree. In… Continue
Added by Michael Biesemeyer on September 18, 2009 at 10:57am —
Denver Restaurants Lead The USA In Using Social Media To Connect With Customers
Over the past two weeks, Chalkboarder.com
conducted a study of social media use by restaurants in fourteen major metropolitan areas in the United States. We found some interesting results.
Denver uses more social media to connect with customers than any other metropolitan area in our study. At the bottom of our list we’ve got Philadelphia using… Continue
Added by Jeffrey J Kingman on September 18, 2009 at 8:59am —
Dining at a high end, well known, restaurant in downtown Chicago last week my waiter tried to "up sell" me on a cup of soup with my entree. The question came out in a robotic almost automated manner. When I asked what the soup of the day was I had broken his trance like state and he answered with "Well, um... it's an earthy broth type soup" almost half apologetically. As the words came out of his mouth I noticed he was shaking his head slightly. The opposite of a Sullivan nod? Sounded like dirt… Continue
Added by Les on September 18, 2009 at 8:29am —
“Leadership is intangible, and therefore no weapon ever designed can replace it.”
-- Omar Bradley
Last time, I pointed out that the apparent value of brands shows up, for accounting purposes, in asset accounts labeled “Intangibles” or “Goodwill”. (Yes, for the accountants, there’s a bit more detail than that, but the rest of us needn’t trouble ourselves.)
While those accounts are useful, they don’t fluctuate in real time because of accounting rules, yet we know that… Continue
Added by Rod Guinn on September 18, 2009 at 3:00am —
This is a pretty cool industry resource. They also have partnered with Food Channel
to develop a seafood trends report. This is where foodies at home and away from home will find the latest information about new tastes, new products, marketplace trends and just plain enjoyment of food. Here's where you'll get tips that will help you become the… Continue
Added by FohBoh on September 17, 2009 at 9:08am —
Don’t you want to be successful?
Since an early age, the idea of success was drilled into me. I had no clue what that meant, mind you, but I knew that with hard work, determination and perseverance, I could get there. Talk about an abstract idea.
Based upon many of the conversations I’ve had of late, it seems as though there are fears of success everywhere.
Maybe it’s because we have all had a lot of time for reflection over the last several months. Or, maybe we… Continue
Added by David Rose on September 17, 2009 at 7:59am —
Many of us spend time following and hoping to be followed on twitter. Many businesses who are on twitter are saying they spend so much time on twitter with no real impact. With over 60 % of people who sign up on twitter to abandon it within 30 days and never come back. Is twitter delivering new customers/patrons/clients/leads to your website/restaurant or company? Do you see it as hype or more of a marketing tool and is twitter delivering results to you. These are questions that are buzzing on… Continue
Added by Ola Ayeni on September 17, 2009 at 7:49am —
Say what you will about Biodynamic®
grape growing and winemaking, the methodology makes for entertaining thought. Especially if you're a Pinot Noir lover. One sip of the unique, supple, nostril tingling Pinot Noirs by, say, Marcel Deiss in Alsace, Meinklang in Austria, Porter-Bass in California, or Maysara in Willamette Valley tells you that, loud and… Continue
Added by Randy Caparoso on September 17, 2009 at 7:28am —