September 2009 Blog Posts (114)

Increased Barista Sales through Social Media

Are Your Baristas Rock Stars?

With Coffee Fest Seattle approaching this week, we wanted to share some ideas on how to drive sales in coffee houses using social media.

The explosion of independent espresso and coffee houses across North America in the last ten years is phenomenal. Over the last few years we’ve seen top barista competitions at not only coffee business conventions, but also at the National Restaurant Show in… Continue

Added by Jeffrey J Kingman on September 21, 2009 at 8:52am — No Comments

Three Ways to Manage Waits and the Power of Recess

I recently read an article entitled "Managing Real and Virtual Waits in Hospitality and Service Organizations", published in 2005 in Cornell Hospitality Quarterly (CQ). If you manage or own a business where customers experience a wait, I highly recommend reading this article (link at bottom).

There are three ways to manage waits --

  1. Manage the actual wait time. This involves accurately matching resources to customer demand. Ideally, customers would experience no wait…

Added by Vitaliy Levit on September 21, 2009 at 7:42am — No Comments

The 2010 Chefs Restaurant Survival Bible Chapter 1

About this time each year the experts scramble to beat each other to the punch and be the first to make predictions for the coming year. Some predictions deserve to be considered while others are just plain common knowledge and are really not news worthy. I have always believed that doing what you do best, while offering what your market demands, is a great start. Cutting edge, hip and trendy restaurants will always have a place in the market. They are exciting, fun and necessary. But remember… Continue

Added by Chef Len Elias CEC on September 21, 2009 at 7:00am — No Comments

A Wise Woman Once Said...

I was privileged to know a wise woman who lived a long life, well beyond 100 years. She also just happened to be my grandmother. I remember something she had told me as I spoke to her about the restaurant career I had chosen.

"You're a wise young man. Times will get tough and people will find it difficult to find employment, but you and your family will never have to worry."

"If you feed the public, house the public, or cloth the public, you will always have a… Continue

Added by Bill Baumgartner on September 20, 2009 at 6:43pm — 3 Comments

ORA Sunriver

I'm currently attending the Oregon Restaurant Association Sunriver Convention.
We had the opportunity to hear Michael speak and wow what a very informative individual. He gave us a lot of insight on social media and networking that will help us get going in the right direction. Thank you very much!! Peggy Bruce-McCallum

Added by Peggy Bruce-McCallum on September 20, 2009 at 4:38pm — 3 Comments

Social Media Policy for Employee Handbooks

Social Media Employee Policy (Hospitality)

Have you updated your employee handbook to cover staff use of social media? You should – and quick.

It’s a very safe bet that 95% of your staff are on Facebook, MySpace, Twitter and other networks. Some of them probably have blogs. You might think they’re just chatting away about their personal lives. I’ll bet you some of them have talked about work online.

What’s your employee policy about discussing work… Continue

Added by Jeffrey J Kingman on September 20, 2009 at 1:22pm — No Comments

Denver TastePromoters, "Let's Spread The Word On Your Food Establishment"

Denver 'TasteCasting' utilizes social networking and social media by combining great people and good food to benefit the many food and drink establishments in our area. If your establishment is looking to spread the word about a grand opening, new product, new… Continue

Added by Kyle J. Soltesz on September 20, 2009 at 11:04am — No Comments

ROI & Effective Best Practices in Social Media for Independent Restaurants

How can my restaurant effectively plan and execute a social media strategy that provides return on investment?

Discard using comment cards – social media is a much more powerful tool.

There’s a lot of discussion recently about the human resource cost of embracing social media in the restaurant industry. Some operators are denying that social media will impact their operations – they may not be seeing that now, but what about six months from now? Many… Continue

Added by Jeffrey J Kingman on September 19, 2009 at 6:13pm — 2 Comments

Moving from FoH to BoH

Eight years now I have worked FoH. I've done it all. Management of quick product sales (Jamba Juice, SLT and Rocktonic Juice, SLT), Fine Dining (Host/Server Assistant at Kalani's, SLT), Chain Restaurants (Olive Garden, Reno) to Bartending (5 Star Saloon, Reno). With my mosaic of experience I have amazing skills in customer service and prompt delivery of amazing product.

However, I find myself enrolling in Culinary School, and far more passionate about the BoH world.

I had… Continue

Added by The Painted Table on September 19, 2009 at 12:01pm — 3 Comments

Hittin' the Road for the Great American Dine Out

Let the fun begin!

To help raise awareness for the Great American Dine Out and to generate donations for Share Our Strength, my partner at TwoTables Internet Marketing, Matt Creer, and I will be traveling all around our home state of Colorado, purchasing from each of the unique restaurant brands that have generously volunteered their time and proceeds during the week-long event.

More… Continue

Added by Mindi Cabe on September 18, 2009 at 1:39pm — No Comments

Embrace and Enjoy..Don't Fear

I have known for sometime, that we live in a 24/7 society. There are 24/7 news channels. There are countless ways to get in touch with family, friends and customers.

There is the talk of Social Media being on the forefront of a "communications revolution." Social Media excites me. It intrigues me.

I love learning more about it. There is so much that can be done with it, and

it will impact and enhance ALL industries.

I was researching Social Media marketing… Continue

Added by Keith Bernhardt on September 18, 2009 at 1:30pm — 4 Comments

Be careful what you tell your staff during flu season. You might be breaking the law.

I've ranted plenty about H1N1 (Swine flu) in recent blogs


and here

But not this time. This is a fair warning about communicating with staff and help you avoid breaking federal law.

When a worker comes down with what appears to be the swine flu, other staffers may want to know whether the sick employee is… Continue

Added by Steve Paterson on September 18, 2009 at 11:53am — 4 Comments

Resume Remix: Using Social Media to Pre-Screen New Hires

Does this sound familiar?

One of your star servers gives his 2 week notice. You immediately post a Craigslist ad. Within 24 hours, you have over a hundred emails in your inbox. By 48 hours, that number has doubled. You spend several caffeine-fueled hours trying to sift through them all, looking for those 4 or 5 who really stand out. You feel the pressure of hiring a virtual stranger based on a resume that they've created, one that is almost certainly embellished to some degree. In… Continue

Added by Michael Biesemeyer on September 18, 2009 at 10:57am — 2 Comments

10% of USA Restaurants Now Using Social Media

Denver Restaurants Lead The USA In Using Social Media To Connect With Customers

Over the past two weeks, conducted a study of social media use by restaurants in fourteen major metropolitan areas in the United States. We found some interesting results.

Denver uses more social media to connect with customers than any other metropolitan area in our study. At the bottom of our list we’ve got Philadelphia using… Continue

Added by Jeffrey J Kingman on September 18, 2009 at 8:59am — 8 Comments

Worst Up Sell of All Time

Dining at a high end, well known, restaurant in downtown Chicago last week my waiter tried to "up sell" me on a cup of soup with my entree. The question came out in a robotic almost automated manner. When I asked what the soup of the day was I had broken his trance like state and he answered with "Well, um... it's an earthy broth type soup" almost half apologetically. As the words came out of his mouth I noticed he was shaking his head slightly. The opposite of a Sullivan nod? Sounded like dirt… Continue

Added by Les on September 18, 2009 at 8:29am — 9 Comments

Valuing The Intangible -- Part 2

“Leadership is intangible, and therefore no weapon ever designed can replace it.” -- Omar Bradley

Last time, I pointed out that the apparent value of brands shows up, for accounting purposes, in asset accounts labeled “Intangibles” or “Goodwill”. (Yes, for the accountants, there’s a bit more detail than that, but the rest of us needn’t trouble ourselves.) While those accounts are useful, they don’t fluctuate in real time because of accounting rules, yet we know that… Continue

Added by Rod Guinn on September 18, 2009 at 3:00am — No Comments

Beyond the and Seafod Trends

This is a pretty cool industry resource. They also have partnered with Food Channel to develop a seafood trends report. This is where foodies at home and away from home will find the latest information about new tastes, new products, marketplace trends and just plain enjoyment of food. Here's where you'll get tips that will help you become the… Continue

Added by FohBoh on September 17, 2009 at 9:08am — 1 Comment

DAWG Talk: Who's Afraid of Success?

Don’t you want to be successful?

Since an early age, the idea of success was drilled into me. I had no clue what that meant, mind you, but I knew that with hard work, determination and perseverance, I could get there. Talk about an abstract idea.

Based upon many of the conversations I’ve had of late, it seems as though there are fears of success everywhere.

Maybe it’s because we have all had a lot of time for reflection over the last several months. Or, maybe we… Continue

Added by David Rose on September 17, 2009 at 7:59am — No Comments

Is twitter a waste of time or a real marketing tool ?

Many of us spend time following and hoping to be followed on twitter. Many businesses who are on twitter are saying they spend so much time on twitter with no real impact. With over 60 % of people who sign up on twitter to abandon it within 30 days and never come back. Is twitter delivering new customers/patrons/clients/leads to your website/restaurant or company? Do you see it as hype or more of a marketing tool and is twitter delivering results to you. These are questions that are buzzing on… Continue

Added by Ola Ayeni on September 17, 2009 at 7:49am — 8 Comments

Was my old man in Hawai`i a Biodynamic pioneer?

Say what you will about Biodynamic® grape growing and winemaking, the methodology makes for entertaining thought. Especially if you're a Pinot Noir lover. One sip of the unique, supple, nostril tingling Pinot Noirs by, say, Marcel Deiss in Alsace, Meinklang in Austria, Porter-Bass in California, or Maysara in Willamette Valley tells you that, loud and… Continue

Added by Randy Caparoso on September 17, 2009 at 7:28am — 1 Comment

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Social Wine Club for Craft Wineries


Restaurants may feel the pinch of pricier coffee later this year

Prices for arabica coffee futures hit a 26-month high amid a drought in Brazil, which produces a third of the world's coffee  -More

McDonald's rules out all-day breakfast in push to simplify

McDonald's breakfast menu accounts for 25% of the chain's U.S.  -More

Easy ways to use 5 uncommon spring greens

As light, crisp greens arrive at farmers markets and grocery stores, chefs are finding creative ways to add them to spring me -More


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National News

National Restaurant Association Offers Training DVDs on Harassment Prevention, Social Media Use, and Customer Service

The National Restaurant Association has released three new DVDs that offer best practices in dealing with harassment and discrimination, customer service training, and the first of its kind video guide on the use of social media.

Yum! Brands Reports First-Quarter EPS Growth of 24% Excluding Special Items

China Division System Sales Increased 17% with Operating Profit Growth of 80%; Yum! Reaffirms Full-Year Guidance of at Lea

Souplantation & Sweet Tomatoes Certified As Nation's Largest 'Green' Restaurant Chain

National Group Salutes Country's Only Large Restaurant Group to be 'Certified Green Restaurants®'

National Restaurant Association and EatStreet Release Online Ordering Guide

The National Restaurant Association and EatStreet have released a free educational guide focusing on online ordering and emerging restaurant technology trends.

Boyd's Coffee Launches Single-Cup Coffees For Retail And Foodservice

The coffees come in a variety of roast levels and include organic and Rainforest Alliance Certified™ options: French No. 6®, Red Wagon® Organic Coffee, Good Morning™, Hi-Rev® (delivers more caffeine), and Lost Lake™ Decaf Organic Coffee.


If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.


TED: Hamish Jolly: A shark-deterrent wetsuit (and it's not what you think) - Hamish Jolly (2013)

Hamish Jolly, an ocean swimmer in Australia, wanted a wetsuit that would deter a curious shark from mistaking him for a potential source of nourishment. (Which, statistically, is rare, but certainly a fate worth avoiding.) Working with a team of scientists, he and his friends came up with a fresh approach — not a shark cage, not a suit of chain-mail, but a sleek suit that taps our growing understanding of shark vision.

TED: Michel Laberge: How synchronized hammer strikes could generate nuclear fusion - Michel Laberge (2014)

Our energy future depends on nuclear fusion, says Michel Laberge. The plasma physicist runs a small company with a big idea for a new type of nuclear reactor that could produce clean, cheap energy. His secret recipe? High speeds, scorching temperatures and crushing pressure. In this hopeful talk, he explains how nuclear fusion might be just around the corner.

TED: Sarah Lewis: Embrace the near win - Sarah Lewis (2014)

At her first museum job, art historian Sarah Lewis noticed something important about an artist she was studying: Not every artwork was a total masterpiece. She asks us to consider the role of the almost-failure, the near win, in our own lives. In our pursuit of success and mastery, is it actually our near wins that push us forward?

TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

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