July 2010 Blog Posts (61)

And that has made all the difference!

The other day I went to the hospital (a very rare occurrence) for a routine colonoscopy - my first. I entered the building filled with anxiety and trepidation, somewhat expecting a miserable experience. The first person I encountered, a nurse, was welcoming and smiling, friendly and helpful. She asked me to wait at a desk for a woman who could take my information.


I was heartened. Her friendliness eased the anxiety and I began to feel like this might not be so bad after…
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Added by susan holaday on July 21, 2010 at 3:46am — 4 Comments


Operator
The Story of How Every Life Has a Story: Knowing Our Guests Emotions

At home I have a two year old daughter.



She is your very typical two year old. Sings her A-B-C’s, creates Pollack inspired art on the wall with Crayola and discusses the philosophical disciplines with Beddy Bear and the family dog, Lily. But what really amazes me in my daily study of her development, is her (and children in general) keen awareness to the physical and mental mind set of those around her.

If she notices a slouched posture,… Continue

Added by Ty Sullivan on July 20, 2010 at 7:30pm — 7 Comments

The Power of an Acronym



We all use them and in some cases don’t even realize it. The military, I think, invented them. I particularly love SNAFU (Situation Normal, All 'Fouled' Up). As a kid, I heard my Uncle Jack, a WWII veteran, used this one a lot with a slightly more… Continue

Added by Michael L. Atkinson on July 20, 2010 at 6:30pm — 13 Comments

You Are What You Eat. Food for thought...

“You are what you eat” is such an interesting quote. Where did it come from? A lot people have (erroneously) attributed this to the great Escoffier, and sometimes equally great Careme. But neither is documented as saying this.

The real quote that has been shortened and misquoted as “You are what you eat” is actually a translation of the French phrase “Dis-moi ce que tu manges, je te dirai ce que tu es.” [Tell me what you eat and I shall tell you what…

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Added by Jennifer Hancox on July 20, 2010 at 2:31pm — No Comments

Online Alcohol Seller Server Training- Learning Safety techniques

Receiving alcohol training is an important and mandatory part of the training techniques to help prep those workers in the service industry. Each state has different requirements, but all are necessary

to help avoid any problems with the service of alcohol. Drinking alcoholic

beverages is a normal and often enjoyable part of many people’s evenings…

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Added by Learn2Serve on July 20, 2010 at 1:04pm — No Comments

Early Adopters, Big Appetites, and Your Evangelists!

Last week I finally ended my extensive relationship with Blackberry. It was a solid two and a half year relationship, with relatively few bumps in the road. I'm still a huge fan...but I saw something I wanted more - a "smarter", faster, and more agile phone that would allow me to do my job and share my passion for all things food.


One of the first things I did after my phone was up and running was to post photos of food I ate at different restaurants. I LOVE sharing great…
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Added by Josh Hersh on July 19, 2010 at 8:00pm — 2 Comments

Pascual Toso Alta Reserve Syrah earns 91 Points from Wine Enthusiast!

Wine Enthusiast Scored Pascual Toso Alta Reserve Syrah 2007 at 91 Points in its most recent issue (August 2010).

Among its many praises for the wine, the publication described the wine as “Deep as midnight in terms of flavors, with black fruits galore…”

Added by TGIC Importers on July 19, 2010 at 9:43am — No Comments

DAWG Talk: Challenge Tradition



When I was a kid, I really looked forward to visiting my grandmother and grandfather. They lived 30 minutes away, but for me, it was like traveling to the other side of the world.



Grandma and Grandpa were a lot of fun. They were practical jokers. They once pulled into our driveway honking their car horn. When we ran outside, we were surprised to see their entire car filled with balloons. They’d tell off color jokes, now and again, and even took painstaking effort to… Continue

Added by David Rose on July 18, 2010 at 4:14pm — 4 Comments

Does your restaurant have a mobile website?

Research company Compete has released the results of its first-quarter 2010 Smartphone Intelligence Survey, which studies how consumers are using iPhones, BlackBerrys, Android devices, and other smartphones.



The key result: consumers are increasingly turning to their phones to discover local businesses. Businesses must shift their marketing…
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Added by Steven Wei on July 18, 2010 at 3:04pm — No Comments


Non-Operator
FOHcus: The Nerve Center of the Restaurant Industry



The economic downturn in late 2008 set off a series of events leading to a complete shift in the culture at my restaurant. This was a neighborhood spot, the kind of place where 'waiters come to die'. There was very low turnover, a steady income, an appropriate level of autonomy, and a very wealthy clientele. I had been there for 7 years, an eternity in this industry.



Unfortunately, the pressures of reduced business and a bad management hire turned this once smooth operation… Continue

Added by FohBoh on July 16, 2010 at 8:30am — No Comments


Non-Operator
Why Provide Nutrition Information?

As most of us know menu labeling laws only affect larger chain restaurants, but I am getting a lot more clients who are smaller chains and even independents. In an industry that vigorously fought menu labeling, why now are so many operators starting to provide nutrition information voluntarily. I thought up and researched a few reasons, and now I’d like to share them with you:…



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Added by Alyson Mar, RD on July 14, 2010 at 7:00pm — 3 Comments

Our Future Workforce Needs Some Help

One of the staggering factoids that came out of last week's National Governor's conference was cited by Secretary of Agriculture Vilsack - "75 percent of American young adults ages 17 to 24 are unable to enlist in the military primarily because they fail to graduate high school,have a criminal record, or are physically unfit." …

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Added by Joni Thomas Doolin on July 14, 2010 at 10:45am — 3 Comments


Non-Operator
The Breakup

We’ve been going steady for a long time, but now I’m writing to tell you that we are through. I’m older now than when we first met, and frankly, I’m tired of the way you treat me. Do you even remember when we first met? I was 10 and on a family vacation to…

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Added by Chase Leblanc on July 14, 2010 at 9:17am — 1 Comment

Targeted Twitter Search Made Easy

There have been a lot of great posts here on FohBoh about listening to your customers online. Nate Bagley had a great post a few weeks ago and Jenna Gross had a fantastic reminder about acknowledging customers -- which is another way of listening to customers. I also wrote about a… Continue

Added by Josh Hersh on July 14, 2010 at 6:27am — No Comments

Open Letter to SCAA Members from Coffee Fest Founder

Coffee Fest Show is the first client I

landed for Chalkboarder, a company

I founded early in 2009, that provides social media strategies and

other services. The following is an Open Letter to members of the

Specialty Coffee Association of America, distributed by Chalkboarder on

behalf of our valued client, Coffee Fest. Jeffrey J Kingman,…
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Added by Jeffrey J Kingman on July 13, 2010 at 7:31pm — No Comments

FourSquare, Gowalla, Whrrl... Names Your Business Should be Familiar With

If you haven't paid attention to location-based services like FourSquare, Gowalla, Whrrl, etc. its about time you do. Location-based services are at the intersection of where online and offline circles meet. When someone checks into a location on LBS they can allow their online community to see their physical location through the service… Continue

Added by Jill McFarland on July 13, 2010 at 2:24pm — 3 Comments


Non-Operator
Here We Grow Again!

FohBoh has moved from its humble digs in a converted carriage house on a historic strip of old San Jose to an office park on Technology Drive just minutes from the new San Jose International Airport.



In true start up fashion, we subsisted for nearly a year in a space too small, too hot, and too funky for all our tastes. It's the Silicon Valley way; take an idea, find a garage, and tinker around until you find the right mix.…
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Added by FohBoh on July 12, 2010 at 11:00am — No Comments


Non-Operator
Mid-Year Review - How are You Doing?

Well, we have all celebrated July 4th and now find ourselves right in the middle of the year!

I find the middle of the year to be just as exciting as the beginning of the year.…

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Added by Kathleen Wood on July 11, 2010 at 8:30pm — 1 Comment

Think about them before you build your site

This may…

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Added by Tony Treadway on July 11, 2010 at 10:07am — No Comments

Is Service Really Important ... a Plea in the form of a ?



To my peers in hospitality I need a favor to help me before opening my new Service Arts Institute (Schools for the Service Arts).and jumping headfirst into a new and exciting adventure in Service.
I'm finishing up my four-year full-time consulting assignment for a NY/NJ based Restaurant/ Catering Group and getting back to the Service Scene by hopefully opening some new Service Training Schools with Ed Godziszewski…
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Added by Ian Maksik on July 10, 2010 at 5:16pm — No Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Taco Bell takes on fast casual with U.S. Taco Co.

Taco Bell will test a new fast-casual concept called U.S. Taco Co.  -More

Avocados From Mexico: All New Recipe Brochure
Looking for the sweet spot between indulgence and fresh appeal? Say yes to fresh Avocados from Mexico, all year long. So rich and creamy, use them as a substitute for mayo to create a craveable crab salad sandwich that will make others green with envy. Discover more culinary inspirations and recipes here!

Ronald McDonald gets a makeover for social media debut

Ronald McDonald is giving off less of a clown vibe with a makeover that keeps the color scheme but adds a blazer, a yellow ve -More

Animal fats ramp up flavor

Chicago hot spots are serving up savory dishes flavored with animal fats such as Stephanie Izard's confit goat belly at Girl  -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

New Mission and Image for Brand Ambassador Ronald McDonald

For the first time, Ronald McDonald will take an active role on McDonald's social media channels around the world and engage consumers using the #RonaldMcDonald hashtag.

Pizza Patron Set Records With La Chingona Launch

During the first three weeks of sales, Pizza Patrón reported that La Ch!#gona represented more than 4 percent of the pizza sales mix, more than doubling the company's peak historical average for a new LTO launch.

Border Holdings, LLC to Acquire On The Border Mexican Grill & Cantina from Golden Gate Capital

Terms of the transaction were not disclosed. Border Holdings, LLC is an affiliate of Argonne Capital Group who is partnering with an affiliate of Fortress Investment Group, LLC on this transaction.

The Cheesecake Factory Reports Results for First Quarter of Fiscal 2014

Total revenues were $481.4 million in the first quarter of fiscal 2014 as compared to $463.0 million in the prior year first quarter. Net income and diluted net income per share were $22.5 million and $0.43, respectively, in the first quarter of fiscal 2014. T

National Restaurant Association Offers Training DVDs on Harassment Prevention, Social Media Use, and Customer Service

The National Restaurant Association has released three new DVDs that offer best practices in dealing with harassment and discrimination, customer service training, and the first of its kind video guide on the use of social media.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: James Patten: The best computer interface? Maybe ... your hands - James Patten (2013)

"The computer is an incredibly powerful means of creative expression," says designer James Patten. But right now, we interact with computers, mainly, by typing and tapping. In this nifty talk and demo, Patten imagines a more visceral, physical way to bring your thoughts and ideas to life in the digital world, taking the computer interface off the screen and putting it into your hands.

TED: Hamish Jolly: A shark-deterrent wetsuit (and it's not what you think) - Hamish Jolly (2013)

Hamish Jolly, an ocean swimmer in Australia, wanted a wetsuit that would deter a curious shark from mistaking him for a potential source of nourishment. (Which, statistically, is rare, but certainly a fate worth avoiding.) Working with a team of scientists, he and his friends came up with a fresh approach — not a shark cage, not a suit of chain-mail, but a sleek suit that taps our growing understanding of shark vision.

TED: Michel Laberge: How synchronized hammer strikes could generate nuclear fusion - Michel Laberge (2014)

Our energy future depends on nuclear fusion, says Michel Laberge. The plasma physicist runs a small company with a big idea for a new type of nuclear reactor that could produce clean, cheap energy. His secret recipe? High speeds, scorching temperatures and crushing pressure. In this hopeful talk, he explains how nuclear fusion might be just around the corner.

TED: Sarah Lewis: Embrace the near win - Sarah Lewis (2014)

At her first museum job, art historian Sarah Lewis noticed something important about an artist she was studying: Not every artwork was a total masterpiece. She asks us to consider the role of the almost-failure, the near win, in our own lives. In our pursuit of success and mastery, is it actually our near wins that push us forward?

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