Featured Blog Posts – June 2011 Archive (14)


Operator
Being There: Customer Service & Community Gardening

Chance the Gardener: As long as the roots are not severed, all is well. And all will be well in the garden. In the garden, growth has it seasons. First comes spring and summer, but then we have fall and winter. And…

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Added by Ty Sullivan on June 28, 2011 at 7:00pm — 2 Comments


Non-Operator
Know when to say no and Wine Flights!

Added by Christopher Wells on June 27, 2011 at 7:34pm — No Comments


Non-Operator
Why So Few Dardens?

 I was speaking earlier this week with one of this industry’s sages, who must unfortunately remain nameless for today’s purposes (as his board might not appreciate some of his views on today’s subject).  We were musing about the wave of M&A transactions which have occurred in the restaurant industry in recent months -- changes in ownership at companies of all sizes, large and small, but generally excluding the very largest among…

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Added by Rod Guinn on June 23, 2011 at 3:30am — 2 Comments

Making More Table Turns in a Social World

How will the customer experience vary from visit to visit?  The ability to create a consistent and repeatable customer experience has been a formula for success for brands for decades.  The ability to manage the expectations of the consumer has led many organizations from a small start to a raving success. You might get two chances to impress a new customer, but asking…

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Added by Steven Groves on June 21, 2011 at 1:00pm — 3 Comments


Non-Operator
Share Our Strength - What a Concept!

 

 

I come from an Italian family.  Those of you familiar with Italian tradition, know sharing a meal tops the list.  Growing up, no matter what aunt, uncle or cousin we’d visit there always seemed to be an excuse to eat.  Didn’t matter the time of day, whether you had just finished a meal elsewhere or if you didn’t like what was being served you always had to “mange” which of course is Italian for eat.  I was always relatively skinny as a kid so my aunts…

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Added by Bill Campion on June 21, 2011 at 11:18am — No Comments

America's Next Great...Judges?

Apologies for coming late to this story. The winner of NBC's America's Next Great Restaurant, which initially opened locations in LA, New York, and Minneapolis, is now down to just one restaurant in the Mall of…

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Added by Josh Hersh on June 21, 2011 at 5:00am — 1 Comment

What are the best characteristics for a Loyalty Program?

I'm preparing to interview one of the leaders in loyalty-based customer retention and have come up with some starter questions - 

  1. Loyalty has been called a tactic by some and a strategy by others.  Who's right??
  2. A loyalty program is built on rewarding the customer in some way for their…
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Added by Steven Groves on June 20, 2011 at 3:30pm — No Comments


Non-Operator
Going Green and Lean with Nutrition

We hear about “going green” everywhere these days—from the liquid we use to wash dishes down to the compostable cutlery served at quick service restaurants.  As a nutritionist and a full-fledged “foodie,” the first thing I think of when I’m asked about the best way to start your “going green” journey is obvious: food!  Food that is nutritionally dense is also the same food that is the most sustainable for our environment.

 

In theory, we are forced to think about food a minimum…

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Added by Alyson Mar, RD on June 15, 2011 at 4:30pm — No Comments


Non-Operator
Peanuts or Passengers - You Make The Call!



 

 

I know that fuel prices are up and margins are thin in the airline business. The airlines are struggling and we all know it.  I heard the following story from a friend of mine the other day that I felt compelled to share with you.

 

My friend is like a triple medallion,…

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Added by Bill Campion on June 15, 2011 at 8:55am — 4 Comments


Operator
Bad Customer Service Star Wars Style!

I think it’s safe to say that we can all remember what it was like seeing Star Wars for the very first time. The image of the opening credits cascading at the opening, the Imperial ship coming from the corner of screen then stepping into the Cantina Bar to a world of far out aliens and a groovy jazz beat.

But can I share with you one of the oddest things that stuck with me about that film…

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Added by Ty Sullivan on June 14, 2011 at 8:30pm — 6 Comments


Non-Operator
Restaurateurs Honor Banker (really!)

Recently, a group of high-profile, accomplished, Boston-area restaurateurs gathered to honor the memory of Jack Sidell.

 

I spent almost twenty years in Boston.  While I was there, I learned about raising debt and equity for restaurant chains, and just enough about their operations to be really dangerous.  I also developed a fondness for the industry which…

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Added by Rod Guinn on June 9, 2011 at 3:30am — No Comments

An Open Letter to FohBoh Members - Round It Up America National Relief Fund

Dear FohBoh Members,

 

We are supporters of Round it up America founded by executives at the Yard House Restaurant chain. It's a novel idea to feed the needs of American charities by rounding up your bill  to the nearest dollar. I asked Jennifer Weerheim if I could repost her letter to solicit support for this cause…

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Added by Michael L. Atkinson on June 7, 2011 at 11:09am — No Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Read the latest

Read the latest food and beverage coverage by SmartBrief in SmartBrief Originals: -More

Kids LiveWell turns 3 with 42,000 participating eateries

NRA's Kids LiveWell program has grown from 19 restaurant brands to 150, with 42,000 U.S.  -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $50 posting packages to syndicate across all major jobs boards.

National News

Fast Food Races to Mediocrity, Blind to Guest Experience - By John Hendrie

Take care of your people, and they will take care of your customers. Mr. J. Willard Marriott knew that and what you read in the press about Marriott usually reflects their prominance in the lodging market. Fast food enterprises still do not get it, although a few do understand the relationship between the employee relationship and delivering the brand promise.

National Restaurant Association Applauds Workforce Innovation and Opportunity Act

Today the National Restaurant Association (NRA) praised federal leaders’ commitment to workforce training programs through the Workforce Innovation and Opportunity Act. NRA’s Executive Vice President of Policy and Government Affairs, Scott DeFife, issued the following statement of support:

Restaurant Trends - Growing And Emerging Concepts - Change and Activity July 22, 2014

Update from Restaurantchains.net on growing and emerging restaurant concepts

Tropical Smoothie Café Commits $20 Million for Franchisee Financing

Tropical Smoothie Café, with the backing of private equity firm BIP Capital, has launched a financing program to help existing franchisees open additional restaurants nationwide by providing up to $20 million in loans.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Ze Frank: Are you human? - Ze Frank (2014)

Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

TED: Heather Barnett: What humans can learn from semi-intelligent slime - Heather Barnett (2014)

Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.

TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

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