June 2011 Blog Posts (36)


Non-Operator
To Err is Human

 

 

Attention Boys and Girls:

 

I’ve got every excuse in the book but I’m not even going to attempt to explain why my bucket list has gone done the tubes.  I will however own it and ask for a reprieve from my friends and fellow bucket list participants.  

 

I know something about me.  I’m either all in or all out and for the past couple of weeks I’ve been the latter.  Here’s a rundown on my inability to deliver on my bucket…

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Added by Bill Campion on June 30, 2011 at 2:13pm — No Comments


Non-Operator
Guest Post: School meals and childhood obesity: is the connection as strong as we think?

Earlier this week during an in-office conversation about America’s obesity epidemic (these conversations happen a lot at FoodCALC) I was reminded of a Time Magazine article from a few years ago that really struck me.  I handed the article off to my colleague Lara Baldwin who also had some of my similar thoughts on the matter I thought I’d share them with you:

 

Childhood obesity is a hot topic these days, and it seems that…

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Added by Alyson Mar, RD on June 29, 2011 at 4:01pm — 2 Comments


Operator
Being There: Customer Service & Community Gardening

Chance the Gardener: As long as the roots are not severed, all is well. And all will be well in the garden. In the garden, growth has it seasons. First comes spring and summer, but then we have fall and winter. And…

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Added by Ty Sullivan on June 28, 2011 at 7:00pm — 2 Comments


Non-Operator
Know when to say no and Wine Flights!

Added by Christopher Wells on June 27, 2011 at 7:34pm — No Comments


Non-Operator
Before You Go...

A friend just mentioned to me that Steve Jobs, CEO of Apple (as if you don’t know who he is) had hired top business school professors to work up a project they call Apple University. It seems as if they are producing business case studies that review major decisions made by the Apple team over the years in an effort to capture, and make available internally the business magic that polishes the Apple.

Major business schools utilize the business case study as a foundational teaching…

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Added by Chase Leblanc on June 27, 2011 at 1:30pm — No Comments


Non-Operator
Why So Few Dardens?

 I was speaking earlier this week with one of this industry’s sages, who must unfortunately remain nameless for today’s purposes (as his board might not appreciate some of his views on today’s subject).  We were musing about the wave of M&A transactions which have occurred in the restaurant industry in recent months -- changes in ownership at companies of all sizes, large and small, but generally excluding the very largest among…

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Added by Rod Guinn on June 23, 2011 at 3:30am — 2 Comments

the future of waiters?

Brandon every body should read your last post because you make a lot of sense, Brandon, I did say redifine, you go in the difence, which is understandble, and you gave a good arguement, but you cant take a small sentance, and work on that only, I also stated, I will discuss all of my post with everybody, and I would point out what is for and what is against, this new computerised Item,  when you enter this portals you will always loose, if you only look at it one way, in which way will the…

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Added by Giuseppe De Carlo on June 22, 2011 at 9:45pm — No Comments

Making More Table Turns in a Social World

How will the customer experience vary from visit to visit?  The ability to create a consistent and repeatable customer experience has been a formula for success for brands for decades.  The ability to manage the expectations of the consumer has led many organizations from a small start to a raving success. You might get two chances to impress a new customer, but asking…

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Added by Steven Groves on June 21, 2011 at 1:00pm — 3 Comments


Non-Operator
Share Our Strength - What a Concept!

 

 

I come from an Italian family.  Those of you familiar with Italian tradition, know sharing a meal tops the list.  Growing up, no matter what aunt, uncle or cousin we’d visit there always seemed to be an excuse to eat.  Didn’t matter the time of day, whether you had just finished a meal elsewhere or if you didn’t like what was being served you always had to “mange” which of course is Italian for eat.  I was always relatively skinny as a kid so my aunts…

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Added by Bill Campion on June 21, 2011 at 11:18am — No Comments

America's Next Great...Judges?

Apologies for coming late to this story. The winner of NBC's America's Next Great Restaurant, which initially opened locations in LA, New York, and Minneapolis, is now down to just one restaurant in the Mall of…

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Added by Josh Hersh on June 21, 2011 at 5:00am — 1 Comment

What are the best characteristics for a Loyalty Program?

I'm preparing to interview one of the leaders in loyalty-based customer retention and have come up with some starter questions - 

  1. Loyalty has been called a tactic by some and a strategy by others.  Who's right??
  2. A loyalty program is built on rewarding the customer in some way for their…
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Added by Steven Groves on June 20, 2011 at 3:30pm — No Comments

B2B Social Media - It's time!

I know people tend to look to the consumer sector as a place to start using social media. After all, we are all consumers and the Internet is about you, right? Not completely. The Internet's value proposition really has three applications: (1) By you, (2) About you and; (3) For you. …

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Added by Michael L. Atkinson on June 20, 2011 at 10:02am — 2 Comments


Non-Operator
Don't Be Afraid of the Big, Bad QR Code

I don’t see QR Codes fading into the realm of techno-gimmick anytime soon. A recent article in Print Solutions Magazine provides some compelling data that clearly suggests the opposite. The number of Americans who are only using mobile devices is dramatically increasing. From Print Solutions Magazine: “After all,… Continue

Added by Jon Eric Sooy on June 19, 2011 at 9:16pm — No Comments

STRIKE! Out Children’s Cancer

On Thursday, June 16 the Bethesda Naval Bowling Center hosted STRIKE! Out Children’s Cancerhonoring Jaiwen Hsu, a Bethesda middle school student who was diagnosed with cancer last October. His friends organized the Giant Bowling Fundraiser Party, with profits going to cancer research atChildren’s National Medical Center and a fund for families who can’t afford cancer…

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Added by Mary Beall Adler on June 19, 2011 at 9:30am — No Comments

The Pandora's Box: Soliciting Feedback on Open Table and Groupon

All..

Last week I reentered the FohBoh Blogsphere with this post in a somewhat disguised attempt to elicit operator feedback about the value to the industry of the services provided by two companies:  Open Table (already public) and Groupon (filed to go public).  Rather than open a…

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Added by Richard Heaps on June 16, 2011 at 12:16pm — No Comments


Non-Operator
Going Green and Lean with Nutrition

We hear about “going green” everywhere these days—from the liquid we use to wash dishes down to the compostable cutlery served at quick service restaurants.  As a nutritionist and a full-fledged “foodie,” the first thing I think of when I’m asked about the best way to start your “going green” journey is obvious: food!  Food that is nutritionally dense is also the same food that is the most sustainable for our environment.

 

In theory, we are forced to think about food a minimum…

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Added by Alyson Mar, RD on June 15, 2011 at 4:30pm — No Comments

Fine Dining Benchmarking

Does anyone know a good source to bench mark fine dining restaurants in Chicago?

Added by Leslie Shoemaker on June 15, 2011 at 12:08pm — No Comments


Non-Operator
Peanuts or Passengers - You Make The Call!



 

 

I know that fuel prices are up and margins are thin in the airline business. The airlines are struggling and we all know it.  I heard the following story from a friend of mine the other day that I felt compelled to share with you.

 

My friend is like a triple medallion,…

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Added by Bill Campion on June 15, 2011 at 8:55am — 4 Comments


Non-Operator
Filling In the Gaps

 

 

I’ve been in the restaurant business my entire career.  I have enjoyed the challenges and successes and I’ve learned a great deal from the failures.  I have a real passion for the people who work in the business, especially those who work in the restaurants. 

 

Much has changed since I…

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Added by Bill Campion on June 15, 2011 at 5:00am — 5 Comments

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