Recently in Boston, foodies got news that several high-end restaurants including some long-time fixtures/icons were closing their doors this month.
Sure enough, with the news that the first, Aujourd’hui in the Four Seasons Hotel would close its late this month with the space to hence be used for private privates, many began wailing that the sky was falling.
The news was hardly old when word came from high-end operators Christopher Myers, Michael Schlow and Esti Parsons that their… Continue
I imagine that in the current economy restaurant owners aren't lined up with cash in hand waiting to spend money on a new POS system, but maybe you are opening a new store or your old system isn't quite giving you what you need. If this is you, then I encourage you to consider a few things while you're shopping around.
1) The Hardware Trap
If you're upgrading your existing POS system and your terminals are in decent shape, you should definitely try to find a POS system… Continue
Cheese, wine and olive oil are three constants in the Mediterranean diet. The synergy of these may account for the low incidence of coronary heart disease in France. The high concentration of amino acids in cheese aid in digestion, and French cheese is virtually lactose free. The resveratrol in wine is heart healthy and cancer preventing, while the polyphenols present can protect against diabetes, arteriosclerosis and cancer. The higher concentration of mono-unsaturated fats in olive oil is… Continue
Added by Joe Ferri on June 17, 2009 at 4:17am —
Whether your buying a new microwave for the home, or a new commercial refrigerator for the business there are various tools that you can use online to find the right item at the best price. Price comparison shopping has become one of the most popular ways to shop now, using shopping networks.
Shopping Networks let you search then compare products… Continue
Added by Todd Norton on June 16, 2009 at 12:21pm —
Ideas for different gifts for father’s day are coming in fast and furious so I’ve created a list of unique or creative food giftings for dad. Not all of them are for all dads but hopefully this will give you a good selection.
1. Virginia’s most renown Bar-B-Que: Get it shipped to dad. The container holds 4 pounds of the famous bar-b-cue enough to make 16 regular sized sandwiches. Pierce’s Pitt Original Bar-B-Que not only sells their Bar-B-Que they sell ‘Doc’ Pierce’s… Continue
PerformanceScope is developing a normative fast casual guest satisfaction survey program.
We've all seen the "YOUR OPINION COUNTS!" invitations on guest checks. These direct guest feedback programs are used by leading restaurant chains (i.e., darden, brinker, panera, etc) to capture guest satisfaction and create service culture. The new nation-wide normative Guest Index will help fast casual growth chains or all sizes, including independents, do the same thing - with the added… Continue
Added by Mark Netsch on June 15, 2009 at 8:40am —
While in Chicago for the National Restaurant Show, I had the pleasure of being hosted at two very different restaurants. One was a glitzy Spanish restaurant in a hotel, the other an iconic chophouse of the old school.
Upon arriving at the front of the hotel for our first dinner, the doorman offered an enormous smile, rushed to open the taxi door, and beamed, “welcome, ladies!” , drawing out the words with great gusto. When told we were going to the restaurant, he gave us clear… Continue
With the plethora of more interactive/social options available for communicating, it can seem daunting to find those most relevant to your business. As I've discussed in the past, it's key to look at your overall marketing objectives to determine which options work best for you. Social/Emerging media can help meet a variety of your communication needs by establishing you as a trusted voice to patrons and communicating reasons for them to visit. But it goes way beyond that, providing ways for… Continue
I love NYC in the summer, especially when there is a food event. If you haven’t attended in the last, well, 55 years, (hello!!) try to make it this year. This summer, the Fancy Food Show for foodservice professionals will offer specialty foods and bevs from all over the U.S. and around the world. The show starts June 28th and runs through the 30th at the Javits Convention Center in New York City.
Rumor has it they expect 2,300 exhibitors from 70 countries. True to sustainability,… Continue
You still have today to get to the Italian and Greek Festivals. I’m hoping to get out to one or both this afternoon. I was amazed at the response to my video interview with Top Chef’s –Season Five, Carla Hall – she is well-loved, that is for sure and quite generous with her time.
Read the entire story, new restaurants to come and the contest winners at… Continue
Added by Dara Bunjon on June 14, 2009 at 6:44am —
When folks approach me to help improve customer service in their restaurant, one of the first things I hear is, “My staff needs to be better trained.” The second most common thing is, “I just can’t get some people to do what I want.” My answer is always – I can help.
What I don’t immediately tell the owner or manager is that the problem almost always lay with them. Getting my foot in the door to ‘train the staff’ gives me an opportunity to assess what are the root causes of whatever… Continue
Having a web-site for your restaurant is a necessity in this digital era. By offering online ordering for your customers, you are cashing in on a great opportunity to change your website from an online business card into a reliable revenue stream. A good restaurant’s web-site offers information about your business, menus, coupons, specials… etc. Online ordering should be the next step.
There are some commonly known techniques that will help inform your customers that you’re offering… Continue
Alerts Are Great Tools Google Alerts are email updates of the latest relevant Google results (web, news, etc.) based on names, words or content your interested in monitoring. As a restaurant owner, operator, supplier or chef wouldn't it be nice to know if you're mentioned online?
Alerts Provide Invaluable Information
Some handy uses of… Continue
Added by Dan Harris on June 13, 2009 at 6:39pm —
I have had the opportunity to work in and work with restaurant owners and one simple and easy way to improve your chances of enticing patrons to your locations is to make sure they can find you.
Online Maps Make Finding Your Establishment Easy
Google is one of the most used online directory-based mapping tools. Best of all the directory listing is simple. You can add pictures, hours of operations, coupons… Continue
How much do your employees really know about the state of your business?
I recently read a comment on one of those online restaurant review sites, posted by a customer who obviously had never run a restaurant. He had a couple of negative things to say about the place, but one which struck me was his complaint that one of the imported beers on offer was being sold for 30% more than at the grocery store down the street! He had half a mind to go and buy his beer there!
In this flaky economy, every dollar counts. When times are tough, marketing is often the first on the chopping board of restaurant owners and managers. This is a mistake.
Now, I’m all for cutting costs, but if you want to reduce your marketing expenses, you need to be smart about it.
I am showing you here three easy steps that you can follow to eliminate wasted restaurant marketing expenses. Not only you will save money in marketing, but also you can rest knowing that you… Continue
SHOULD I INVEST TIME INTO SOCIAL MEDIA?
Having a twitter account, facebook page, linkedin profile, YouTube video or other social media assets without a strategy is a bad idea.
As an owner of a restaurant, or really any business you have to understand why you would invest time and in some cases money into a campaign, site, or service before jumping into.
A MOTHER'S WISDOM
As my mother always said..."If Bobby jumped off the bridge would you… Continue
DIP MY TOE?
That's right. Not sure you want to invest money into social media. Don't have time to build out your own Twitter following, Facebook page, Linkedin profile. This fast growing group of socially networked people that… Continue
Added by Dan Harris on June 12, 2009 at 3:24pm —
On The Border Mexican Grill & Cantina, which was recently acquired by Border Holdings, LLC, an affiliate of Argonne Capital Group, today announced the appointment of Ward Whitworth as President of On The Border.
Restaurants, Inc. announced today that it is actively seeking franchisees to expand its presence throughout the Lone Star State, naming El Paso and Houston as target markets for future franchise development.
Encore Restaurants, LLC, a subsidiary of Dallas-based Encore Enterprises, Inc., has announced the purchase of eight existing Five Guys Burgers and Fries restaurants across central California including Elk Grove, Fresno, Lodi, Natomas, Roseville, Stockton, Tracy, and West Sacramento.
For many Americans, hotel room service is considered a travel luxury; however, data from PFK Hospitality Research1 suggests that room service revenues fell 9.5 percent from 2007 to 2012, with some hotels shuttering unprofitable operations altogether.
Yesterday the National Restaurant Association (NRA) praised the House passage and Senate Commerce Committee markup of the Travel Promotion, Enhancement and Modernization Act of 2014. The bipartisan legislation reauthorizes Brand USA, the nation’s first global marketing campaign, to promote the United States as a destination for international travelers.
If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.
Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.
When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.
Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.