Recently in Boston, foodies got news that several high-end restaurants including some long-time fixtures/icons were closing their doors this month.
Sure enough, with the news that the first, Aujourd’hui in the Four Seasons Hotel would close its late this month with the space to hence be used for private privates, many began wailing that the sky was falling.
The news was hardly old when word came from high-end operators Christopher Myers, Michael Schlow and Esti Parsons that their… Continue
I imagine that in the current economy restaurant owners aren't lined up with cash in hand waiting to spend money on a new POS system, but maybe you are opening a new store or your old system isn't quite giving you what you need. If this is you, then I encourage you to consider a few things while you're shopping around.
1) The Hardware Trap
If you're upgrading your existing POS system and your terminals are in decent shape, you should definitely try to find a POS system… Continue
Cheese, wine and olive oil are three constants in the Mediterranean diet. The synergy of these may account for the low incidence of coronary heart disease in France. The high concentration of amino acids in cheese aid in digestion, and French cheese is virtually lactose free. The resveratrol in wine is heart healthy and cancer preventing, while the polyphenols present can protect against diabetes, arteriosclerosis and cancer. The higher concentration of mono-unsaturated fats in olive oil is… Continue
Added by Joe Ferri on June 17, 2009 at 4:17am —
Whether your buying a new microwave for the home, or a new commercial refrigerator for the business there are various tools that you can use online to find the right item at the best price. Price comparison shopping has become one of the most popular ways to shop now, using shopping networks.
Shopping Networks let you search then compare products… Continue
Added by Todd Norton on June 16, 2009 at 12:21pm —
Ideas for different gifts for father’s day are coming in fast and furious so I’ve created a list of unique or creative food giftings for dad. Not all of them are for all dads but hopefully this will give you a good selection.
1. Virginia’s most renown Bar-B-Que: Get it shipped to dad. The container holds 4 pounds of the famous bar-b-cue enough to make 16 regular sized sandwiches. Pierce’s Pitt Original Bar-B-Que not only sells their Bar-B-Que they sell ‘Doc’ Pierce’s… Continue
PerformanceScope is developing a normative fast casual guest satisfaction survey program.
We've all seen the "YOUR OPINION COUNTS!" invitations on guest checks. These direct guest feedback programs are used by leading restaurant chains (i.e., darden, brinker, panera, etc) to capture guest satisfaction and create service culture. The new nation-wide normative Guest Index will help fast casual growth chains or all sizes, including independents, do the same thing - with the added… Continue
Added by Mark Netsch on June 15, 2009 at 8:40am —
While in Chicago for the National Restaurant Show, I had the pleasure of being hosted at two very different restaurants. One was a glitzy Spanish restaurant in a hotel, the other an iconic chophouse of the old school.
Upon arriving at the front of the hotel for our first dinner, the doorman offered an enormous smile, rushed to open the taxi door, and beamed, “welcome, ladies!” , drawing out the words with great gusto. When told we were going to the restaurant, he gave us clear… Continue
With the plethora of more interactive/social options available for communicating, it can seem daunting to find those most relevant to your business. As I've discussed in the past, it's key to look at your overall marketing objectives to determine which options work best for you. Social/Emerging media can help meet a variety of your communication needs by establishing you as a trusted voice to patrons and communicating reasons for them to visit. But it goes way beyond that, providing ways for… Continue
I love NYC in the summer, especially when there is a food event. If you haven’t attended in the last, well, 55 years, (hello!!) try to make it this year. This summer, the Fancy Food Show for foodservice professionals will offer specialty foods and bevs from all over the U.S. and around the world. The show starts June 28th and runs through the 30th at the Javits Convention Center in New York City.
Rumor has it they expect 2,300 exhibitors from 70 countries. True to sustainability,… Continue
You still have today to get to the Italian and Greek Festivals. I’m hoping to get out to one or both this afternoon. I was amazed at the response to my video interview with Top Chef’s –Season Five, Carla Hall – she is well-loved, that is for sure and quite generous with her time.
Read the entire story, new restaurants to come and the contest winners at… Continue
Added by Dara Bunjon on June 14, 2009 at 6:44am —
When folks approach me to help improve customer service in their restaurant, one of the first things I hear is, “My staff needs to be better trained.” The second most common thing is, “I just can’t get some people to do what I want.” My answer is always – I can help.
What I don’t immediately tell the owner or manager is that the problem almost always lay with them. Getting my foot in the door to ‘train the staff’ gives me an opportunity to assess what are the root causes of whatever… Continue
Having a web-site for your restaurant is a necessity in this digital era. By offering online ordering for your customers, you are cashing in on a great opportunity to change your website from an online business card into a reliable revenue stream. A good restaurant’s web-site offers information about your business, menus, coupons, specials… etc. Online ordering should be the next step.
There are some commonly known techniques that will help inform your customers that you’re offering… Continue
Alerts Are Great Tools Google Alerts are email updates of the latest relevant Google results (web, news, etc.) based on names, words or content your interested in monitoring. As a restaurant owner, operator, supplier or chef wouldn't it be nice to know if you're mentioned online?
Alerts Provide Invaluable Information
Some handy uses of… Continue
Added by Dan Harris on June 13, 2009 at 6:39pm —
I have had the opportunity to work in and work with restaurant owners and one simple and easy way to improve your chances of enticing patrons to your locations is to make sure they can find you.
Online Maps Make Finding Your Establishment Easy
Google is one of the most used online directory-based mapping tools. Best of all the directory listing is simple. You can add pictures, hours of operations, coupons… Continue
How much do your employees really know about the state of your business?
I recently read a comment on one of those online restaurant review sites, posted by a customer who obviously had never run a restaurant. He had a couple of negative things to say about the place, but one which struck me was his complaint that one of the imported beers on offer was being sold for 30% more than at the grocery store down the street! He had half a mind to go and buy his beer there!
In this flaky economy, every dollar counts. When times are tough, marketing is often the first on the chopping board of restaurant owners and managers. This is a mistake.
Now, I’m all for cutting costs, but if you want to reduce your marketing expenses, you need to be smart about it.
I am showing you here three easy steps that you can follow to eliminate wasted restaurant marketing expenses. Not only you will save money in marketing, but also you can rest knowing that you… Continue
SHOULD I INVEST TIME INTO SOCIAL MEDIA?
Having a twitter account, facebook page, linkedin profile, YouTube video or other social media assets without a strategy is a bad idea.
As an owner of a restaurant, or really any business you have to understand why you would invest time and in some cases money into a campaign, site, or service before jumping into.
A MOTHER'S WISDOM
As my mother always said..."If Bobby jumped off the bridge would you… Continue
DIP MY TOE?
That's right. Not sure you want to invest money into social media. Don't have time to build out your own Twitter following, Facebook page, Linkedin profile. This fast growing group of socially networked people that… Continue
Added by Dan Harris on June 12, 2009 at 3:24pm —
Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.
Restaurant sales posted a solid gain in March, and bounced back completely from the recent soft patch. Eating and drinking place sales totaled $47.3 billion on a seasonally-adjusted basis in March, up 1.1 percent from February's upward-revised sales volume of $46.8 billion, according to preliminary figures from the U.S. Census Bureau.
McAlister's Deli announced it has signed a development agreement with an experienced multi-unit operator to develop three restaurants in the Cleveland, Ohio, area - the brand's first locations in the market.
The company has commenced a search for Mr. Hope’s successor, reviewing both internal and external candidates. Mr. Hope will assist in the transition of duties to an interim CFO and will remain a consultant to the company through the summer.
If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.
Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)
The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.
Within each of us are two selves, suggests David Brooks in this meditative short talk: the self who craves success, who builds a résumé, and the self who seeks connection, community, love -- the values that make for a great eulogy. (Joseph Soloveitchik has called these selves "Adam I" and "Adam II.") Brooks asks: Can we balance these two selves?
What drove David Sengeh to create a more comfortable prosthetic limb? He grew up in Sierra Leone, and too many of the people he loves are missing limbs after the brutal civil war there. When he noticed that people who had prosthetics weren’t actually wearing them, the TED Fellow set out to discover why — and to solve the problem with his team from the MIT Media Lab.