Featured Blog Posts – May 2012 Archive (35)

The POS Industry: A Three-Part Rant

The phone I grew up with was clunky and served just one purpose — talk to someone. My monthly costs were high, and long distance calls were expensive. If something broke… major trouble. Today I have an iPhone. I can do a million tasks on it easily and intuitively; apps make it infinitely customizable; and while I may pay more each month, the expense is pegged to my usage- to my satisfaction.

The POS is a nerve center of a restaurant but no matter how much improvement you drive…

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Added by David Bloom on May 31, 2012 at 7:26am — 4 Comments

Top Ten: Chefs with Social Influence

Browse more infographics.

Added by Joel Cheesman on May 30, 2012 at 1:50pm — No Comments


Operator
And the Lord Said "Follow me, I'll follow U Back!"

My daughter, who is 3 going on 26, came across an Easter card as we were cleaning our house this weekend and as some children might, exclaimed the obvious, “Oh look Dad, it’s Jesus!” “That’s right honey” I replied, “And do you know who His Daddy is?” “It’s Zeus.”

 

Clearly, she needs a…

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Added by Ty Sullivan on May 29, 2012 at 6:30pm — No Comments

450K Summer Restaurant Jobs Predicted for 2012

Added by Joel Cheesman on May 29, 2012 at 2:18pm — No Comments

The 2012 CMO's Guide To Social

CMO's Guide To The Social Landscape. Developed once again by 97th Floor, an SEO, social media, and viral infographics firm, the latest social media infographic welcomes five new members to the roster. Time will tell whether they give heavyweights such as Facebook, Twitter, and LinkedIn a run for brands' advertising dollars, but incumbents including Pinterest and…

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Added by Michael L. Atkinson on May 29, 2012 at 2:00pm — No Comments

Liar Liar Pants on Fire

We invested a lot of time, effort and energy, supporting a candidate through an interview process a few months back.  It’s standard operating procedure for us.  We want the candidates we work with to know we are invested in…
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Added by David Rose on May 29, 2012 at 5:33am — No Comments


Non-Operator
The Brand Gap

I have spent a lot of time thinking about a restaurant company’s worst nightmare - The Brand Gap.  Executives work hard to evolve their brands.  Some need a complete make over.  Others continue to tweak and tinker to make sure their brands remain relevant in an ever-changing marketplace.  They spend hours in meetings reviewing research, analyzing data and conducting focus groups trying to ensure their concept has a point of difference that resonates with consumers.…

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Added by Bill Campion on May 26, 2012 at 10:31am — No Comments


Non-Operator
Questionable Buyer and Seller Practices

Foodservice business relationships change over time as the executive chef or buyer gets to know the foodservice distributor and suppliers' sales representatives. This leads to a better understanding of expectations and performance capabilities. 

One difficulty, from an ethical standpoint, is taking favors or gifts, starting with an exchange of pricing information about a…

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Added by Fred Favole on May 26, 2012 at 4:18am — No Comments


Non-Operator
It’s the Experience, Stupid: Do You Really Know What Are You Selling To Your Customers?

Reported by foodem.com, the online wholesale food marketplace-



Peter Drucker, the legendary professor credited with inventing the discipline of business management, once said:



“The customer rarely buys what the company thinks it’s…

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Added by Foodem on May 23, 2012 at 7:00am — No Comments


Non-Operator
2012 Restaurant Same Store Sales Results Don't Disappoint, But..

In May, a weakening in the restaurant space was felt.  Domino's ( DPZ), Ruby Tuesday's ( RT), Red Robin (RRGB), Wendy's (WEN), even McDonald's (MCD) April same store sales numbers disappointed.  Jamba Juice (JMBA) was great (+12.3%, a true “pop”), Tim Horton's (THI (US) and Jack in the Box (JAC)K good, Carrol's (TAST) improving. Discussions of weather, leap year/day/weekend, gasoline prices, competitive intrusions, and changes in TV, couponing timing or focus dominated the…

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Added by John A. Gordon on May 22, 2012 at 7:00pm — No Comments


Non-Operator
Restaurants Can Help Performance with Mobile Ordering

You have probably seen the Domino’s commercials about them adding mobile ordering apps to their business to help them increase sales.  According to NPN, about 83% of innovators and 72% of early adopters order from restaurant apps weekly.  Big restaurants may make this process seem easy, but for smaller business creating an app for their restaurant it can seem like a daunting task. …

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Added by MenuDrive on May 21, 2012 at 6:00pm — 2 Comments


Non-Operator
Restaurant + Technology

We will be blogging, reviewing and showcasing how restaurant technology is re-shaping our industry - in real time!

Here is an infographic that begins to tell the story. Stay tuned in to FohBoh for more on how transformative this will be.…

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Added by FohBoh on May 21, 2012 at 11:28am — No Comments

Success Using Technology Depends on You!

I recently visited a restaurant and observed an elderly couple struggling to view a menu.  A few minutes into their struggle, their server graciously presented them with an iPad version of the menu and showed them within a few seconds how to zoom in to read the menu better.  The couple had a wonderful time…

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Added by Shawna Simpson on May 21, 2012 at 7:00am — 2 Comments

2012 Restaurant Tech Trends

Chart by Hungry Thumb

Added by Joel Cheesman on May 18, 2012 at 11:00am — 1 Comment


Non-Operator
Foursquare

Are you still recommending Foursquare or any other check in platforms to your restaurant clients? Is the interest waning?

 

Thanks so much!

Added by Dave Dronkers on May 17, 2012 at 6:04am — No Comments

Restaurant Job Seekers Success

Starting a restaurant career can be a bit rough at the beginning. However, with strategic planning and preparation, a job seeker can nail down a job that might just be the launch pad to a truly successful career. There are three things one should pay particular attention to. These three will serve as guidelines for a current job seeker or someone aiming for a restaurant career in the future.

Know that perfect spot.

There are plenty of areas one can…

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Added by Robert Krzak on May 16, 2012 at 11:17am — No Comments


Operator
The Top 3.5 Way’s You Really Should Handle Customer Service (A Parody)

Hello I’m Ty Sullivan the Director of Truths in Customer Service or as I like to say “DT’s in CustServ”.

You know, we always have customer service “guru’s,  “Jedi’s”, “Lords of Sweetness” telling us how to properly coddle guests when they have had an “incident” or “very disappointing”…

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Added by Ty Sullivan on May 15, 2012 at 7:30pm — 1 Comment


Non-Operator
Loyalty Programs Help Restaurants Increase Repeat Customers

It costs more to attract new customers than it does to keep old ones. Almost every business owner has heard this phrase at some point. But keeping those customers can be challenging and time-consuming. One tool that restaurants can use to their advantage is loyalty programs. These are one of the best ways to make a regular customer keep coming back for more.

 

Having repeat customers is a very important task for restaurants to achieve. While it is something that can take a lot…

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Added by MenuDrive on May 15, 2012 at 9:08am — 7 Comments

"Scheduled" and "Automated" are actually NOT bad words when it comes to restaurant marketing

Okay. I can feel it coming already. What I am referring to is my subscribers (and also my "slowly growing on me", group of trolls) desire to automatically comment on this post, simply based on the title. BUT, before you do, I ask you kindly to just read the…

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Added by Chris Leo on May 15, 2012 at 8:00am — 4 Comments

Better Restaurant Websites: 3 Dos, 3 Don’ts

For those of us who sit in front of a computer all day it can be hard to remember than much of the world does not. They stand in front of customers or pace around work sites. The computer is secondary to how they work.

Mobile is changing this. People who previously engaged tech briefly (if ever) at the end of the day are now consuming content and information continuously via their phone. We’ve blogged about this before. But while restaurants are…

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Added by David Bloom on May 14, 2012 at 5:00pm — 3 Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Kids LiveWell atwitter over Twitter party

In its continuing effort to promote more nutritious and flavorful children's menu options, the NRA will hold a Twitter party  -More

Starbucks could become top on-premise wine seller in U.S.

Starbucks is planning to slowly expand its evening sales of wine, beer and small plates to thousands of selected stores throu -More

The evolving nature of snacks

Snacks have shifted from an after-school treat to a meal alternative as meal times become more fragmented.  -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Wahlburgers Announces Expansion Plans Including Franchise Agreement in Philadelphia

Wahlburgers has signed a franchise agreement with Hingham Associates, LLC that will bring five Wahlburgers to the metropolitan Philadelphia area over the next several years. The franchise group is actively looking at sites and is targeting a late 2014-early 2015 opening for its first restaurant.

Chipotle Mexican Grill, Inc. First Quarter 2014 Revenue Up 24.4%

Comparable restaurant sales increased 13.4% - Restaurant level operating margin was 25.9%, a decrease of 40 basis points

Jamba Juice Announces Grand Opening of New St. Louis, MO Location

Jamba Juice Company announced the brand’s continued expansion in the St. Louis market with the opening of a Jamba Juice® store at 11477 Olive Blvd. on April 16, 2014.

Expert in Real Estate Analytics Joins Luna Grill

Luna Grill, the San Diego-based Mediterranean restaurant chain, is welcoming retail real estate industry veteran Greg Thorburn to its leadership team. Thorburn has been brought on board to fill the newly created position of Vice-President of Real Estate.

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" that allows a telescope to photograph planets from 50,000 kilometers away. It is, he says, the "coolest possible science."

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

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