Featured Blog Posts – May 2012 Archive (35)

The POS Industry: A Three-Part Rant

The phone I grew up with was clunky and served just one purpose — talk to someone. My monthly costs were high, and long distance calls were expensive. If something broke… major trouble. Today I have an iPhone. I can do a million tasks on it easily and intuitively; apps make it infinitely customizable; and while I may pay more each month, the expense is pegged to my usage- to my satisfaction.

The POS is a nerve center of a restaurant but no matter how much improvement you drive…

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Added by David Bloom on May 31, 2012 at 7:26am — 4 Comments

Top Ten: Chefs with Social Influence

Browse more infographics.

Added by Joel Cheesman on May 30, 2012 at 1:50pm — No Comments


Operator
And the Lord Said "Follow me, I'll follow U Back!"

My daughter, who is 3 going on 26, came across an Easter card as we were cleaning our house this weekend and as some children might, exclaimed the obvious, “Oh look Dad, it’s Jesus!” “That’s right honey” I replied, “And do you know who His Daddy is?” “It’s Zeus.”

 

Clearly, she needs a…

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Added by Ty Sullivan on May 29, 2012 at 6:30pm — No Comments

450K Summer Restaurant Jobs Predicted for 2012

Added by Joel Cheesman on May 29, 2012 at 2:18pm — No Comments

The 2012 CMO's Guide To Social

CMO's Guide To The Social Landscape. Developed once again by 97th Floor, an SEO, social media, and viral infographics firm, the latest social media infographic welcomes five new members to the roster. Time will tell whether they give heavyweights such as Facebook, Twitter, and LinkedIn a run for brands' advertising dollars, but incumbents including Pinterest and…

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Added by Michael L. Atkinson on May 29, 2012 at 2:00pm — No Comments

Liar Liar Pants on Fire

We invested a lot of time, effort and energy, supporting a candidate through an interview process a few months back.  It’s standard operating procedure for us.  We want the candidates we work with to know we are invested in…
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Added by David Rose on May 29, 2012 at 5:33am — No Comments


Non-Operator
The Brand Gap

I have spent a lot of time thinking about a restaurant company’s worst nightmare - The Brand Gap.  Executives work hard to evolve their brands.  Some need a complete make over.  Others continue to tweak and tinker to make sure their brands remain relevant in an ever-changing marketplace.  They spend hours in meetings reviewing research, analyzing data and conducting focus groups trying to ensure their concept has a point of difference that resonates with consumers.…

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Added by Bill Campion on May 26, 2012 at 10:31am — No Comments


Non-Operator
Questionable Buyer and Seller Practices

Foodservice business relationships change over time as the executive chef or buyer gets to know the foodservice distributor and suppliers' sales representatives. This leads to a better understanding of expectations and performance capabilities. 

One difficulty, from an ethical standpoint, is taking favors or gifts, starting with an exchange of pricing information about a…

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Added by Fred Favole on May 26, 2012 at 4:18am — No Comments


Non-Operator
It’s the Experience, Stupid: Do You Really Know What Are You Selling To Your Customers?

Reported by foodem.com, the online wholesale food marketplace-



Peter Drucker, the legendary professor credited with inventing the discipline of business management, once said:



“The customer rarely buys what the company thinks it’s…

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Added by Foodem on May 23, 2012 at 7:00am — No Comments


Non-Operator
2012 Restaurant Same Store Sales Results Don't Disappoint, But..

In May, a weakening in the restaurant space was felt.  Domino's ( DPZ), Ruby Tuesday's ( RT), Red Robin (RRGB), Wendy's (WEN), even McDonald's (MCD) April same store sales numbers disappointed.  Jamba Juice (JMBA) was great (+12.3%, a true “pop”), Tim Horton's (THI (US) and Jack in the Box (JAC)K good, Carrol's (TAST) improving. Discussions of weather, leap year/day/weekend, gasoline prices, competitive intrusions, and changes in TV, couponing timing or focus dominated the…

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Added by John A. Gordon on May 22, 2012 at 7:00pm — No Comments


Non-Operator
Restaurants Can Help Performance with Mobile Ordering

You have probably seen the Domino’s commercials about them adding mobile ordering apps to their business to help them increase sales.  According to NPN, about 83% of innovators and 72% of early adopters order from restaurant apps weekly.  Big restaurants may make this process seem easy, but for smaller business creating an app for their restaurant it can seem like a daunting task. …

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Added by MenuDrive on May 21, 2012 at 6:00pm — 2 Comments


Non-Operator
Restaurant + Technology

We will be blogging, reviewing and showcasing how restaurant technology is re-shaping our industry - in real time!

Here is an infographic that begins to tell the story. Stay tuned in to FohBoh for more on how transformative this will be.…

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Added by FohBoh on May 21, 2012 at 11:28am — No Comments

Success Using Technology Depends on You!

I recently visited a restaurant and observed an elderly couple struggling to view a menu.  A few minutes into their struggle, their server graciously presented them with an iPad version of the menu and showed them within a few seconds how to zoom in to read the menu better.  The couple had a wonderful time…

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Added by Shawna Simpson on May 21, 2012 at 7:00am — 2 Comments

2012 Restaurant Tech Trends

Chart by Hungry Thumb

Added by Joel Cheesman on May 18, 2012 at 11:00am — 1 Comment


Non-Operator
Foursquare

Are you still recommending Foursquare or any other check in platforms to your restaurant clients? Is the interest waning?

 

Thanks so much!

Added by Dave Dronkers on May 17, 2012 at 6:04am — No Comments

Restaurant Job Seekers Success

Starting a restaurant career can be a bit rough at the beginning. However, with strategic planning and preparation, a job seeker can nail down a job that might just be the launch pad to a truly successful career. There are three things one should pay particular attention to. These three will serve as guidelines for a current job seeker or someone aiming for a restaurant career in the future.

Know that perfect spot.

There are plenty of areas one can…

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Added by Robert Krzak on May 16, 2012 at 11:17am — No Comments


Operator
The Top 3.5 Way’s You Really Should Handle Customer Service (A Parody)

Hello I’m Ty Sullivan the Director of Truths in Customer Service or as I like to say “DT’s in CustServ”.

You know, we always have customer service “guru’s,  “Jedi’s”, “Lords of Sweetness” telling us how to properly coddle guests when they have had an “incident” or “very disappointing”…

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Added by Ty Sullivan on May 15, 2012 at 7:30pm — 1 Comment


Non-Operator
Loyalty Programs Help Restaurants Increase Repeat Customers

It costs more to attract new customers than it does to keep old ones. Almost every business owner has heard this phrase at some point. But keeping those customers can be challenging and time-consuming. One tool that restaurants can use to their advantage is loyalty programs. These are one of the best ways to make a regular customer keep coming back for more.

 

Having repeat customers is a very important task for restaurants to achieve. While it is something that can take a lot…

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Added by MenuDrive on May 15, 2012 at 9:08am — 7 Comments

"Scheduled" and "Automated" are actually NOT bad words when it comes to restaurant marketing

Okay. I can feel it coming already. What I am referring to is my subscribers (and also my "slowly growing on me", group of trolls) desire to automatically comment on this post, simply based on the title. BUT, before you do, I ask you kindly to just read the…

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Added by Chris Leo on May 15, 2012 at 8:00am — 4 Comments

Better Restaurant Websites: 3 Dos, 3 Don’ts

For those of us who sit in front of a computer all day it can be hard to remember than much of the world does not. They stand in front of customers or pace around work sites. The computer is secondary to how they work.

Mobile is changing this. People who previously engaged tech briefly (if ever) at the end of the day are now consuming content and information continuously via their phone. We’ve blogged about this before. But while restaurants are…

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Added by David Bloom on May 14, 2012 at 5:00pm — 3 Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Report: Consumers want more protein, need more education

A majority of U.S.  -More

California Walnut Beet Carpaccio Flatbread
Jump start their appetites with this fabulous flatbread appetizer topped with beets, goat cheese, arugula and California Walnuts. For this and more great recipes, visit http://www.walnuts.org/food-professionals/trending-recipes/.

Vegetables take over dessert menus

Top pastry chefs in the U.S.  -More

Rising takeout demand drives new Mama Fu's footprint

Austin, Texas-based Mama Fu's Asian House debuted a smaller footprint unit focused on feeding a growing demand for takeout an -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Souplantation & Sweet Tomatoes Certified As Nation's Largest 'Green' Restaurant Chain

National Group Salutes Country's Only Large Restaurant Group to be 'Certified Green Restaurants®'

National Restaurant Association and EatStreet Release Online Ordering Guide

The National Restaurant Association and EatStreet have released a free educational guide focusing on online ordering and emerging restaurant technology trends.

Boyd's Coffee Launches Single-Cup Coffees For Retail And Foodservice

The coffees come in a variety of roast levels and include organic and Rainforest Alliance Certified™ options: French No. 6®, Red Wagon® Organic Coffee, Good Morning™, Hi-Rev® (delivers more caffeine), and Lost Lake™ Decaf Organic Coffee.

Arby's Announces Development Deals With New And Existing Franchisees

ARG recently sold 14 company-operated restaurants in Tampa, FL to Mosaic Investments, Inc. (Mosaic), a fully integrated investment firm based in Atlanta. In addition to remodeling existing locations slated to commence at the end of 2014, Mosaic has committed to build 13 new Arby's restaurants in the Tampa area over the next nine years.

Smoothie King Appoints Vice President Of Business Development To Drive Brand's Expansion Across The U.S.

Prior to joining Smoothie King, Bruno served as vice president of retail sales, operations and franchise development for Fannie May Fine Chocolates, a division of 1800Flowers.com, where he oversaw a $69.5 million retail division that included 100 corporate stores and 45 franchised stores.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Michel Laberge: How synchronized hammer strikes could generate nuclear fusion - Michel Laberge (2014)

Our energy future depends on nuclear fusion, says Michel Laberge. The plasma physicist runs a small company with a big idea for a new type of nuclear reactor that could produce clean, cheap energy. His secret recipe? High speeds, scorching temperatures and crushing pressure. In this hopeful talk, he explains how nuclear fusion might be just around the corner.

TED: Sarah Lewis: Embrace the near win - Sarah Lewis (2014)

At her first museum job, art historian Sarah Lewis noticed something important about an artist she was studying: Not every artwork was a total masterpiece. She asks us to consider the role of the almost-failure, the near win, in our own lives. In our pursuit of success and mastery, is it actually our near wins that push us forward?

TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" positioned 50,000 km from a telescope to enable imaging of planets about distant stars. It is, he says, the "coolest possible science."

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