March 2011 Blog Posts (54)


Non-Operator
How Review Sites Make You Provide Better Service

People are using review sites, such as Yelp or Foursquare, to help them decide where to go for dinner, drinks, entertainment and so much more. These review sites are a great way for the…

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Added by Barry Chandler on March 31, 2011 at 6:17pm — 3 Comments


Non-Operator
5 Ways Social Media Can Improve Customer Service

As Facebook and Twitter begin to play a bigger part in the customer experience, it’s important to understand how these mediums can affect your business. Gone are the days when customer comments or complaints were limited to product or service reviews on their website. With social media’s reach extending even further…

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Added by Barry Chandler on March 31, 2011 at 6:11pm — No Comments


Non-Operator
5 Reasons you need to attend the Irish Pubs Global Conference

I’ll be speaking at the Irish Pubs Global Conference in Philadelphia April 18-20th on “How to create a profitable social media strategy for your bar” and if you own, manage or work in an Irish Bar/Pub, then this is a “must attend” Check out the video below to see my 5 reasons why you need to attend. You can get your advance tickets here if you plan…

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Added by Barry Chandler on March 31, 2011 at 6:08pm — No Comments

Safety, security and Richard Simmons?!

What a riot!  Other than Southwest Airlines, the safety briefing on an airline is a reasons to tune out before you takeoff (you shouldn't - but hey... after about a hundred of these it's hard to pay attention sometimes).

Air New Zealand came up with this video that combines humor and safety to remind passengers.  Whats the lesson learned? 1) try not to take yourself too seriously and 2) be creative in your engagement to connect to your audience. 

The video has earned more than…

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Added by Steven Groves on March 31, 2011 at 3:04pm — No Comments


Non-Operator
A Report From The Front Lines

 

Greetings from the just-concluded Restaurant Leadership Conference, where your humble servant was a panelist.  More about the panel later, but first some overall impressions.

 

Ron Paul of Technomic reported broad-based signs of strengthening performance for…

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Added by Rod Guinn on March 31, 2011 at 3:30am — 2 Comments

You can post if you want to, you can leave your friends behind ... Yeah, you know the rest of the song.

What should I post and do I need to join every social media website?

Today I read two very good blog post by Jill Clark title, “Social Media Sins - East Side Marios” and one by Michael L. Atkinson… Continue

Added by Robert Vasquez on March 30, 2011 at 9:00pm — No Comments


Operator
Of Superman and Authentic Customer Service on Twitter

The staple of the superhero mythology is, there’s the superhero and there is the alter ego. Batman in reality is Bruce Wayne, Green Lantern is Hal Jordan, Spider-Man is really Peter Parker. When that character wakes up every morning, he’s Peter Parker. He has to put on a costume to become Spider-Man.

And it is in…

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Added by Ty Sullivan on March 29, 2011 at 7:00pm — 3 Comments

Social Media Tools Are Killing Their Own Value



I officially have conceded to the app developers and the contra-browsers mavens that are developing so many different ways to do the same thing, that I have lost not only count, but interest. Do we really need…

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Added by Michael L. Atkinson on March 29, 2011 at 3:00pm — 12 Comments


Non-Operator
Do You Treat Your Car Better Than Your Managers?

A new car is all crazy-fresh-n’good when it rolls off the lot, but more than anything you hope (darn well expect) that it will go for miles and miles without trouble. Granted, it is going to need some more gas, an oil change and, at some point, new tires. And if you get in an accident, you might need to straighten the frame, or give it a coat of paint. Would you say that your odds are better at having your car last longer/go farther if you stay current with all the maintenance and service…

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Added by Chase Leblanc on March 29, 2011 at 9:30am — 2 Comments

America's Next Great Restaurant: Where Is Social, Technology?

During the first four weeks of America's Next Great Restaurant, we've seen some of the…

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Added by Josh Hersh on March 29, 2011 at 3:00am — 1 Comment

DAWG Talk: Industry Wisdom: Responses

Recently, I had a simple request and you did not disappoint.  I asked you to share your industry wisdom.  Whether you led a giant organization or washed dishes in a single location.  Whether you managed a team or took direction.  Or, whether you ever discovered something as a guest, I asked you to…

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Added by David Rose on March 28, 2011 at 7:07am — No Comments


Non-Operator
The Brand Killer

 

What do marriage and customer service have in common?  Let’s start with the obvious.  They are both about relationship.  They both require interaction.  They are about human emotion and feelings.  I’m sure you can add to the list. 

 

Just for fun, let's begin by examining the 3 phases of marriage. The following account is based on hearsay not…

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Added by Bill Campion on March 28, 2011 at 5:49am — 6 Comments

Why bother with a professional online presence?

Regardless of how anyone feels about having a website or being involved in social media; customers are becoming more and more active online. Love it or hate it, you need to have a solid up to date online presence. AIS recently released a study reporting that 89% of consumers research a website…

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Added by Matthew Werner on March 26, 2011 at 12:30pm — No Comments


Non-Operator
Opposite Ends of The Customer Service Spectrum

 

Starbucks and Meijer is probably enough said but as usual I can’t help myself.  I visited both today and I want to share my observations.  

 

My Starbucks experience was rather typical.  It was 8:00am and the place was buzzin.  Baristas with smiles on their faces crankin out java at record speed.  I had a meeting with a former colleague and we…

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Added by Bill Campion on March 25, 2011 at 4:30am — 4 Comments

Commonly Extraordinary

So I just recently returned from a 4 day trip to New York City and one of my addictions of travel is of course eating out. Who doesn’t love the restaurant Mecca that is referred to as Manhattan. I was all over the place grabbing ethnic delicacies from all corners of the globe. I even endured the long lines for a burger at Shake Shack and an equally long line at the Meatball Shop. Some high end spots and the Thompson hotel in SoHo also made my list but I was very surprised by a new hip…

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Added by Van Anderson on March 24, 2011 at 5:41pm — No Comments

An Open Letter to Deals Junkies

According to a CNNMoney.com article, consumers have had just about enough of the deals emails – even if the deals are great. That's why I've put together an open letter to deals junkies for restaurants to use in their marketing. Enjoy!

 

Dear Deal Junkies,

The rest of the world is concerned with your health. Here’s why:

  • Your friends don’t want to eat with you because you only want…
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Added by Amanda Brandon on March 24, 2011 at 11:15am — No Comments


Non-Operator
Special Update: FDA Guidelines on Menu Labeling DELAYED

I'm not sure how many of you out there are affected by menu labeling laws, or follow the news about them.  If you ever read my blog you know that keeping the industry up to date with the latest information in menu labeling is very important to me (sarcastic tone: wow, what a fascinating passion).  

 

For the past year we have been waiting on the FDA to release the final version of…

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Added by Alyson Mar, RD on March 24, 2011 at 8:00am — No Comments


Non-Operator
The Cost of Nutrition Analysis: Local Spotlight

Hi all, a busy week at the office, so I took some blog material from the FoodCALC consumer blog Dining by Numbers, I hope you like it:

 

As someone who works in the restaurant industry, I know that a big complaint among restaurant operators when I ask them about providing calorie information to their customers is simple: cost.  You see, the traditional method that…

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Added by Alyson Mar, RD on March 24, 2011 at 7:54am — No Comments


Non-Operator
Private Equity Firms and Restaurants: Motivations and Results to date

 

Recently, the press has been full of reports of private equity (PE) firms receiving outsized returns on prior restaurant investments. Examples include the reported Sun Capital 13 times return on its 2003 Bruegger’s investment, Olympus’ Partners reported 8 times return on its  K-Mac predominately Taco Bell franchisee group, Falfurrias selling Bojangles (unit counts up 30% since 2007). CKE Restaurant’s is now working a dividend via new debt for its owners, as did Dunkin Brands…

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Added by John A. Gordon on March 23, 2011 at 7:16am — No Comments

Free recipe food cost tool

I don't think I have to tell you how important it is to know your cost when preparing a recipe. Here is a tool my team and I developed to help figure out those costs. We want to make this the best FREE recipe costing tool with your help. Try our tool and post your suggestions. We want to hear from you!…

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Added by Robert Vasquez on March 22, 2011 at 7:00am — No Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Eateries turn to rationing as lime prices soar

Unrest caused by Mexico's drug cartels, along with floods in Mexico and a drought in California, are taking a toll on this ye -More

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Burger King to upgrade wireless with Whopper Wi-Fi

Burger King has teamed with AT&T to replace existing in-store wireless Internet with an upgraded system dubbed Whopper Wi-Fi  -More

Late-night indulgence pays off for Jack in the Box

Jack in the Box saw its profits rise sharply in the first quarter, a few months after introducing its $6 Munchie Meal menu of -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Chipotle Mexican Grill, Inc. First Quarter 2014 Revenue Up 24.4%

Comparable restaurant sales increased 13.4% - Restaurant level operating margin was 25.9%, a decrease of 40 basis points

Jamba Juice Announces Grand Opening of New St. Louis, MO Location

Jamba Juice Company announced the brand’s continued expansion in the St. Louis market with the opening of a Jamba Juice® store at 11477 Olive Blvd. on April 16, 2014.

Expert in Real Estate Analytics Joins Luna Grill

Luna Grill, the San Diego-based Mediterranean restaurant chain, is welcoming retail real estate industry veteran Greg Thorburn to its leadership team. Thorburn has been brought on board to fill the newly created position of Vice-President of Real Estate.

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.

Restaurant Sales Bounced Back in March

Restaurant sales posted a solid gain in March, and bounced back completely from the recent soft patch. Eating and drinking place sales totaled $47.3 billion on a seasonally-adjusted basis in March, up 1.1 percent from February's upward-revised sales volume of $46.8 billion, according to preliminary figures from the U.S. Census Bureau.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" that allows a telescope to photograph planets from 50,000 kilometers away. It is, he says, the "coolest possible science."

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

TED: David Brooks: Should you live for your résumé ... or your eulogy? - David Brooks (2014)

Within each of us are two selves, suggests David Brooks in this meditative short talk: the self who craves success, who builds a résumé, and the self who seeks connection, community, love -- the values that make for a great eulogy. (Joseph Soloveitchik has called these selves "Adam I" and "Adam II.") Brooks asks: Can we balance these two selves?

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