March 2011 Blog Posts (54)


Non-Operator
How Review Sites Make You Provide Better Service

People are using review sites, such as Yelp or Foursquare, to help them decide where to go for dinner, drinks, entertainment and so much more. These review sites are a great way for the…

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Added by Barry Chandler on March 31, 2011 at 6:17pm — 3 Comments


Non-Operator
5 Ways Social Media Can Improve Customer Service

As Facebook and Twitter begin to play a bigger part in the customer experience, it’s important to understand how these mediums can affect your business. Gone are the days when customer comments or complaints were limited to product or service reviews on their website. With social media’s reach extending even further…

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Added by Barry Chandler on March 31, 2011 at 6:11pm — No Comments


Non-Operator
5 Reasons you need to attend the Irish Pubs Global Conference

I’ll be speaking at the Irish Pubs Global Conference in Philadelphia April 18-20th on “How to create a profitable social media strategy for your bar” and if you own, manage or work in an Irish Bar/Pub, then this is a “must attend” Check out the video below to see my 5 reasons why you need to attend. You can get your advance tickets here if you plan…

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Added by Barry Chandler on March 31, 2011 at 6:08pm — No Comments

Safety, security and Richard Simmons?!

What a riot!  Other than Southwest Airlines, the safety briefing on an airline is a reasons to tune out before you takeoff (you shouldn't - but hey... after about a hundred of these it's hard to pay attention sometimes).

Air New Zealand came up with this video that combines humor and safety to remind passengers.  Whats the lesson learned? 1) try not to take yourself too seriously and 2) be creative in your engagement to connect to your audience. 

The video has earned more than…

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Added by Steven Groves on March 31, 2011 at 3:04pm — No Comments


Non-Operator
A Report From The Front Lines

 

Greetings from the just-concluded Restaurant Leadership Conference, where your humble servant was a panelist.  More about the panel later, but first some overall impressions.

 

Ron Paul of Technomic reported broad-based signs of strengthening performance for…

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Added by Rod Guinn on March 31, 2011 at 3:30am — 2 Comments

You can post if you want to, you can leave your friends behind ... Yeah, you know the rest of the song.

What should I post and do I need to join every social media website?

Today I read two very good blog post by Jill Clark title, “Social Media Sins - East Side Marios” and one by Michael L. Atkinson… Continue

Added by Robert Vasquez on March 30, 2011 at 9:00pm — No Comments


Operator
Of Superman and Authentic Customer Service on Twitter

The staple of the superhero mythology is, there’s the superhero and there is the alter ego. Batman in reality is Bruce Wayne, Green Lantern is Hal Jordan, Spider-Man is really Peter Parker. When that character wakes up every morning, he’s Peter Parker. He has to put on a costume to become Spider-Man.

And it is in…

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Added by Ty Sullivan on March 29, 2011 at 7:00pm — 3 Comments

Social Media Tools Are Killing Their Own Value



I officially have conceded to the app developers and the contra-browsers mavens that are developing so many different ways to do the same thing, that I have lost not only count, but interest. Do we really need…

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Added by Michael L. Atkinson on March 29, 2011 at 3:00pm — 12 Comments


Non-Operator
Do You Treat Your Car Better Than Your Managers?

A new car is all crazy-fresh-n’good when it rolls off the lot, but more than anything you hope (darn well expect) that it will go for miles and miles without trouble. Granted, it is going to need some more gas, an oil change and, at some point, new tires. And if you get in an accident, you might need to straighten the frame, or give it a coat of paint. Would you say that your odds are better at having your car last longer/go farther if you stay current with all the maintenance and service…

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Added by Chase Leblanc on March 29, 2011 at 9:30am — 2 Comments

America's Next Great Restaurant: Where Is Social, Technology?

During the first four weeks of America's Next Great Restaurant, we've seen some of the…

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Added by Josh Hersh on March 29, 2011 at 3:00am — 1 Comment

DAWG Talk: Industry Wisdom: Responses

Recently, I had a simple request and you did not disappoint.  I asked you to share your industry wisdom.  Whether you led a giant organization or washed dishes in a single location.  Whether you managed a team or took direction.  Or, whether you ever discovered something as a guest, I asked you to…

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Added by David Rose on March 28, 2011 at 7:07am — No Comments


Non-Operator
The Brand Killer

 

What do marriage and customer service have in common?  Let’s start with the obvious.  They are both about relationship.  They both require interaction.  They are about human emotion and feelings.  I’m sure you can add to the list. 

 

Just for fun, let's begin by examining the 3 phases of marriage. The following account is based on hearsay not…

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Added by Bill Campion on March 28, 2011 at 5:49am — 6 Comments

Why bother with a professional online presence?

Regardless of how anyone feels about having a website or being involved in social media; customers are becoming more and more active online. Love it or hate it, you need to have a solid up to date online presence. AIS recently released a study reporting that 89% of consumers research a website…

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Added by Matthew Werner on March 26, 2011 at 12:30pm — No Comments


Non-Operator
Opposite Ends of The Customer Service Spectrum

 

Starbucks and Meijer is probably enough said but as usual I can’t help myself.  I visited both today and I want to share my observations.  

 

My Starbucks experience was rather typical.  It was 8:00am and the place was buzzin.  Baristas with smiles on their faces crankin out java at record speed.  I had a meeting with a former colleague and we…

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Added by Bill Campion on March 25, 2011 at 4:30am — 4 Comments

Commonly Extraordinary

So I just recently returned from a 4 day trip to New York City and one of my addictions of travel is of course eating out. Who doesn’t love the restaurant Mecca that is referred to as Manhattan. I was all over the place grabbing ethnic delicacies from all corners of the globe. I even endured the long lines for a burger at Shake Shack and an equally long line at the Meatball Shop. Some high end spots and the Thompson hotel in SoHo also made my list but I was very surprised by a new hip…

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Added by Van Anderson on March 24, 2011 at 5:41pm — No Comments

An Open Letter to Deals Junkies

According to a CNNMoney.com article, consumers have had just about enough of the deals emails – even if the deals are great. That's why I've put together an open letter to deals junkies for restaurants to use in their marketing. Enjoy!

 

Dear Deal Junkies,

The rest of the world is concerned with your health. Here’s why:

  • Your friends don’t want to eat with you because you only want…
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Added by Amanda Brandon on March 24, 2011 at 11:15am — No Comments


Non-Operator
Special Update: FDA Guidelines on Menu Labeling DELAYED

I'm not sure how many of you out there are affected by menu labeling laws, or follow the news about them.  If you ever read my blog you know that keeping the industry up to date with the latest information in menu labeling is very important to me (sarcastic tone: wow, what a fascinating passion).  

 

For the past year we have been waiting on the FDA to release the final version of…

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Added by Alyson Mar, RD on March 24, 2011 at 8:00am — No Comments


Non-Operator
The Cost of Nutrition Analysis: Local Spotlight

Hi all, a busy week at the office, so I took some blog material from the FoodCALC consumer blog Dining by Numbers, I hope you like it:

 

As someone who works in the restaurant industry, I know that a big complaint among restaurant operators when I ask them about providing calorie information to their customers is simple: cost.  You see, the traditional method that…

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Added by Alyson Mar, RD on March 24, 2011 at 7:54am — No Comments


Non-Operator
Private Equity Firms and Restaurants: Motivations and Results to date

 

Recently, the press has been full of reports of private equity (PE) firms receiving outsized returns on prior restaurant investments. Examples include the reported Sun Capital 13 times return on its 2003 Bruegger’s investment, Olympus’ Partners reported 8 times return on its  K-Mac predominately Taco Bell franchisee group, Falfurrias selling Bojangles (unit counts up 30% since 2007). CKE Restaurant’s is now working a dividend via new debt for its owners, as did Dunkin Brands…

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Added by John A. Gordon on March 23, 2011 at 7:16am — No Comments

Free recipe food cost tool

I don't think I have to tell you how important it is to know your cost when preparing a recipe. Here is a tool my team and I developed to help figure out those costs. We want to make this the best FREE recipe costing tool with your help. Try our tool and post your suggestions. We want to hear from you!…

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Added by Robert Vasquez on March 22, 2011 at 7:00am — No Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

QSRs squeeze into unconventional locations

Nontraditonal quickservice units are popping up wherever people are, moving beyond street-side and mall locations to military -More

Optimize efficiency with an applicant tracking system

Businesses increasingly are turning to software programs that make applicant tracking more efficient.  -More

Read the NRA statement on NLRB's joint employer decision

 -More

All-new pasta dish features Grand Cru® Alpine-style cheese
Roth® Grand Cru® cheeses have a complex and full-bodied flavor that's crafted to achieve excellence in your menu applications. Try it in Manicotti en Croute with Brandied Fig Dipping Sauce. This elegant and inventive dish recently won our recipe contest for postsecondary culinary students, and is perfect as a sophisticated appetizer, passed hors d'oeuvre or savory dessert.

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $50 posting packages to syndicate across all major jobs boards.

National News

Darden Announces Leadership Succession Plan

Darden Restaurants, Inc. (NYSE: DRI) announced that Clarence Otis is stepping down as Chairman and Chief Executive Officer of the Company. Darden's Board of Directors has appointed the Company's current Independent Lead Director, Charles A. Ledsinger, Jr., as Independent Non-Executive Chairman of the Board, effective immediately. The Company also announced that it has amended its corporate governance policies to provide for the separation of the Chairman and Chief Executive Officer roles.

National Restaurant Association Statement on NLRB Joint Employer Decision

Today the National Restaurant Association issued the following statement regarding the National Labor Relations Board’s (NLRB) decision asserting McDonald’s Corporation is a joint employer of its franchisees:

National Restaurant Association Issues Support for Clearer ACA Definition of Seasonal Employment

The bipartisan legislation will align the definitions of seasonal employment in the Affordable Care Act and streamline the applicable large employer determination process.

Rising India, Inc. Announces Acquisition Strategy Toward a Sizable Slice of the QSR Pizza Pie

Rising India, Inc. (OTC: RSII), announces today it will immediately begin work toward the acquisition of up to 5 profitable stores in the popular Quick Serve Pizza Restaurant segment. Current targets are currently earning about $450,000 in revenues per year, per store. Acquisition of targets would provide immediate cash flow identified from profitable longstanding, absentee owner operations with proven model success.

Panera Bread Company Reports Q2 2014 Diluted EPS of $1.82

Q2 2014 Revenue increased 7% to $631 million - Q2 2014 Company-owned comparable net bakery-cafe transactions up 0.4%

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Ze Frank: Are you human? - Ze Frank (2014)

Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

TED: Heather Barnett: What humans can learn from semi-intelligent slime - Heather Barnett (2014)

Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.

TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

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