I've become really fascinated with how small independent businesses can take advantage of emergent social web tools. Much of my professional experience has been in the non-corporate world (except for Ritz Carlton, Hyatt, GTE Sprint, and some early career positions); independents generating less than $5 million in annual revenues.
The growth challenges posed to independents are, I believe, much more difficult than that for larger organizations. With larger organizations comes… Continue
I was reading the paper and having breakfast at the counter at one of my favorite greasy spoons this week, when a guy came in and sat a few stools away. I’m always doing research for my book, so naturally I listened in. The waitress approached him with her typical, Coffee, Hon? He replied, "Yes, half regular and half decaf. Don’t refill it when I’m half done; you’ll mess up the balance of the cream and sugar."
As is often the case, I started to wonder if people realize how many… Continue
A big topic for us at FohBoh this week has been engaging our current members, and of course, attracting new ones. FohBoh is the first, leading social-business community for the global restaurant industry. If you are employed by or associated with this enormous and incredible industry, FohBoh is your online water cooler to connect, voice your opinions, and do business. We are passionate about this industry and about developing… Continue
We’re getting more and more requests for ideas on how to increase business in these difficult times. One thing is for certain: The game has changed and it’s time to start thinking differently about how to grow your business. After all, doing the same thing over and over again without signs of growth is not going to keep you in business very long. These 10 Low Cost Ideas will help you get the ball rolling.
“Become a Bartender” Night
Make the most of the quiet nights by offering… Continue
Reinventing a corporate culture within the print industry requires fresh ideas. In an industry steeped in tradition (that’s Latin for bad habits and baggage) my suggestion to CEO’s, VP’s and other schmoes like me out there is to look to youth.
I put together an internship program about 5 years ago and am constantly speaking to students in my quest to find our next superstar. Last night I attended the first meeting of our local university’s Career Center Executive Council. As an… Continue
My list of 64 suggestions for restaurant customers has been compiled from my previous experience as a bartender and restaurant manager, my dining experience over the last 30 years, as well as questionnaire responses from 175 servers, and thousands of conversations with restaurant industry professionals.
I submit my list with a few caveats:
• I tried to stay consistent with the theme of service in an upscale restaurant. (Many of them could apply anywhere.)
• I… Continue
From time to time, candidates reach out to us in unique ways. There are the creative sorts that leverage every marketing tool available to gain attention. There are others who are minimalists, and feel their experience should garner attention, not the flash. Yet, there are others who do it even different than that.
I received a message earlier today from a very pleasant sounding woman. She stated in her message that she submitted her husband’s resume and was following up to make sure… Continue
Added by David Rose on February 18, 2010 at 5:46am —
I can’t stop thinking about the comments that I received after a blog I wrote a few months ago about how menu labeling was not having the desired effect on some restaurants in low income areas. A lot of you brought up some really good points about consumer responsibility and education, but I was really intrigued by the comments that I got about lack of cooking skills and less in-home food preparation.… Continue
My brother Paul, the trailblazing oldest of ten, is a true road warrior. Since 1986, he has traveled 6,000+ miles in an RV from Alaska to Boston 8 times, usually with a couple of his beautiful Newfies in tow. During Paul’s trip at Thanksgiving, there were 3 of his Newfoundlands on board, including Boomer II, a new puppy named after our mom’s loyal dog of the same breed. I often tell Paul that his tales from the road would make a great reality show (Survivor RV?). He and his boys have survived… Continue
Today, I want to tell you about foursquare, and why your business wants to be there, now. In fact, you probably already are, whether you know it or not; another reason you want to claim your business's online identity. You'll be happy to know that there's no huge time commitment, and its fast and easy to learn. Nope, you won't even have to hire a social media consultant to do it for you.
The Restaurants Association of Ireland is the representative group for the Irish Restaurant Industry. The Association has over 600 members and provides a wide array of benefits and services to restaurant owners. They have a… Continue
With two fast casual (CMG, PNRA) and three casual dining operators (CAKE, BJRI, BWLD) reporting last Thursday and Friday, its apparent that expectations are high for high stock price multiple companies.
Ourselves, we were generally happy to see the results noted, especially since all five of these companies added and continuing to add new units. If comparable sales are/will be weak, then new units, free cash flow, adequate CAPEX, debt leverage ratios and free cash flow are paramount… Continue
I recently went foraging for Golden Chanterelle mushrooms at a local winery with a group of my coworkers. Within a couple hours of our trip, dozens of pictures were uploaded to our individual Facebook accounts, comments exchanged, and status updates refreshed. It was just expected that we would share our photos and talk about it later on our social network.
Growing up, I remember the commercials that Pepsi Cola would play. Many had the slogan "The Pepsi Generation."
I heard that Pepsi decided against paying 20 million dollars to NBC for
a Super Bowl commercial, rather, they ar looking to invest a good chunk of that money into Social media and a creative Social Media campaign.
I found this out, quite by accident, by looking thru some blogs.
If i didn't have my own creative way of finding information, I probably never… Continue
Readers of my blog will know by now that my writing schedule has stepped up a bunch. What you may be shocked to hear is that I am curtailing certain other activities (use your imagination) so that I can continue to plug away at the writing. To be clear, I write for myself and because I have to. I absolutely need to write, and those days that I don't have even the shortest window to throw some thoughts down, are days that I don't feel I fully lived.
Having spent the better part of my life in NY, Boston, Hartford CT, Burlington VT and other really cold places; moving to the south was an amazing experience. No winter hat or gloves, no scraper for the windshield and year round golf. Life was good and I swore I would never be cold again. As a result of the cold snap, I have felt the urge to continue on my comfort food kick and share some of my recent dishes served.
Yesterday I served Braised Beef Shoulder (blade cut)… Continue
Now before you make fun of me and call me names like “Anal Retentive”, “Dork”, or “Old School”, let me tell you, I very rarely forget anything and some would call me the nicest a****** they know. Why, because, my strength lies in two things, I think? They are my communication skills with people and my follow up skills. When coaching, folks ask me many times, how do you remember that stuff or I can’t believe you keep talking to me about that. Why, it’s simple, I am a checklist fanatic. Yep, I… Continue
Every day, millions of potential customers search for restaurants on hundreds of different online sites. At least one of these sites displays the wrong restaurant name, phone number, or address for 68% of established restaurants.
If your information is incorrect or missing, potential customers will be unable to find your restaurant and will move on to a competitor. And that’s not good for business.
Do you know how your restaurant appears online? Make sure potential customers can find you easily. In less time than it took you to read this, you can discover where you are losing out on customers. Click here now to get a free report detailing where your restaurant’s information is incorrect or missing across the internet.