January 2011 Blog Posts (32)


Non-Operator
Is Your Boss A Tyrant?



If you are reading this then you are either the owner of a restaurant or you are an exceptional employee and deserve an…

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Added by Russ Reynolds on January 10, 2011 at 5:12am — No Comments


Non-Operator
How the internet influences a customer trying your bar for the first time

Whether you realize it or not, your customers and potential customers are being influenced about their choice of dining/drinking location by factors that you may not be in control of.



2010 brought social networks like Twitter &…

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Added by Barry Chandler on January 8, 2011 at 10:20pm — 2 Comments


Non-Operator
Remember that “YOU” are not “YOUR” customer

I am fortunate to work with many bar owners in the course of my work and to listen to their ideas, share their enthusiasm and watch as many of them go on to succeed with very profitable businesses.



Of course there are exceptions to this. There are certainly a large percentage of failures on the bar world and I… Continue

Added by Barry Chandler on January 8, 2011 at 10:06pm — No Comments


Non-Operator
The Modern Evolution of the Hospitality Industry

(reposted from hospitalityenhanced.blogspot.com)

 

 

Over the past thirty years, the hotel and restaurant industries have evolved at a rapid rate, with the hotel industry coming to maturity before its less capitalized cousin. Hotels use a wide range of data analytics…
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Added by Jonathan R Connors on January 6, 2011 at 7:11pm — No Comments


Non-Operator
Train service team to Sell Out vs. Run Out. It’s a matter of guest perception.

This is one of my favorite Trade Secrets from restaurant industry expert and speaker Bill Main. It highlights fundamentals for controlling costs, executing your…

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Added by William H. Bender on January 6, 2011 at 3:00pm — No Comments


Non-Operator
12 New Years Resolutions For Restaurant Owners

This is reprinted from my monthly newsletter for my insider's club:











Restaurant Owners New Years Resolution #1 - Set Aside One Day Per Week Solely For Marketing Activities.  This one resolution alone will improve your business immensely.  You know marketing is paramount or you wouldn’t be reading this newsletter (and I also just told you so).

 …

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Added by Russ Reynolds on January 6, 2011 at 12:25pm — No Comments


Non-Operator
Hope For The Future?

Every so often, I listen to the podcasts produced by NPR’s Planet Money team, focusing on economic and financial topics in the US and around the world.  On their podcast #225, dated 11/2/2010, their guest was Mark Zandi, Chief Economist of Moody’s Analytics and a frequent TV and radio commentator on things economic.…

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Added by Rod Guinn on January 6, 2011 at 3:30am — No Comments


Non-Operator
HOW A SAN FRANCISCO HOTEL BRAND FAILED TO DELIVER

The trust and loyalty of a user to a hotel or restaurant brand is fleeting and can be erased in one visit when marketing builds guest expectations that cannot be delivered. A celebration becomes the saga of Room #1021.…

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Added by William H. Bender on January 5, 2011 at 3:00pm — No Comments


Non-Operator
The Ultimate Insurance Policy – Entrepreneurship!

According to Wikipedia, entrepreneur is a term applied to a person who is willing to launch a new venture or enterprise and accept full responsibility for the outcome. It seems to me, if anyone is going to be successful in the 21st century business world it’s foundational to develop the skills of an entrepreneur.



We have the wonderful opportunity to be in the middle of one of the most exciting times in history. At last…

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Added by Bill Campion on January 5, 2011 at 10:00am — No Comments


Operator
More of The Beatles Take on Customer Service: BECAUSE



Yeah I was the 5th Beatle until they got tired of me screaming…

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Added by Ty Sullivan on January 4, 2011 at 7:00pm — 3 Comments

DAWG Talk: Living the Dream





The New Year is upon us. It’s a clean slate; a time to refocus on the important things that came to light through our year-end reflection.



In a couple of months, when the crowds disappear from the gym, and you’ve likely rationalized the failure of several resolutions, what will you be…

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Added by David Rose on January 4, 2011 at 7:40am — 1 Comment


Non-Operator
My Resolution - - No Resolutions!

 

That’s right no New Year’s Resolutions for me.  With the help of my partners at Talent Revolution I have discovered a more effective approach to making meaningful

changes in my life and my work.  It’s

called living your life 30 days at a time. 

This approach works for me because I’m confident I can do anything…

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Added by Bill Campion on January 2, 2011 at 8:50am — 2 Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Restaurants may feel the pinch of pricier coffee later this year

Prices for arabica coffee futures hit a 26-month high amid a drought in Brazil, which produces a third of the world's coffee  -More

McDonald's rules out all-day breakfast in push to simplify

McDonald's breakfast menu accounts for 25% of the chain's U.S.  -More

Easy ways to use 5 uncommon spring greens

As light, crisp greens arrive at farmers markets and grocery stores, chefs are finding creative ways to add them to spring me -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

National Restaurant Association Offers Training DVDs on Harassment Prevention, Social Media Use, and Customer Service

The National Restaurant Association has released three new DVDs that offer best practices in dealing with harassment and discrimination, customer service training, and the first of its kind video guide on the use of social media.

Yum! Brands Reports First-Quarter EPS Growth of 24% Excluding Special Items

China Division System Sales Increased 17% with Operating Profit Growth of 80%; Yum! Reaffirms Full-Year Guidance of at Lea

Souplantation & Sweet Tomatoes Certified As Nation's Largest 'Green' Restaurant Chain

National Group Salutes Country's Only Large Restaurant Group to be 'Certified Green Restaurants®'

National Restaurant Association and EatStreet Release Online Ordering Guide

The National Restaurant Association and EatStreet have released a free educational guide focusing on online ordering and emerging restaurant technology trends.

Boyd's Coffee Launches Single-Cup Coffees For Retail And Foodservice

The coffees come in a variety of roast levels and include organic and Rainforest Alliance Certified™ options: French No. 6®, Red Wagon® Organic Coffee, Good Morning™, Hi-Rev® (delivers more caffeine), and Lost Lake™ Decaf Organic Coffee.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Hamish Jolly: A shark-deterrent wetsuit (and it's not what you think) - Hamish Jolly (2013)

Hamish Jolly, an ocean swimmer in Australia, wanted a wetsuit that would deter a curious shark from mistaking him for a potential source of nourishment. (Which, statistically, is rare, but certainly a fate worth avoiding.) Working with a team of scientists, he and his friends came up with a fresh approach — not a shark cage, not a suit of chain-mail, but a sleek suit that taps our growing understanding of shark vision.

TED: Michel Laberge: How synchronized hammer strikes could generate nuclear fusion - Michel Laberge (2014)

Our energy future depends on nuclear fusion, says Michel Laberge. The plasma physicist runs a small company with a big idea for a new type of nuclear reactor that could produce clean, cheap energy. His secret recipe? High speeds, scorching temperatures and crushing pressure. In this hopeful talk, he explains how nuclear fusion might be just around the corner.

TED: Sarah Lewis: Embrace the near win - Sarah Lewis (2014)

At her first museum job, art historian Sarah Lewis noticed something important about an artist she was studying: Not every artwork was a total masterpiece. She asks us to consider the role of the almost-failure, the near win, in our own lives. In our pursuit of success and mastery, is it actually our near wins that push us forward?

TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

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