I must say that the response to this piece has been tremendous. Funny how when we step back from the mechanics of what makes our industry tick and get to the (pardon the pun) "heart" of the matter, how we all remember why we are in this crazy business anyway.
Thanks for the great feedback my friend. It's a pleasure being in your company.
Every day, millions of potential customers search for restaurants on hundreds of different online sites. At least one of these sites displays the wrong restaurant name, phone number, or address for 68% of established restaurants.
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