Restaurant Owners & GM's Need Systems in Order to Take Care of Their Guests



I have received so many emails and talked to so many people over the last week that I am as fired up as ever. My passion for the restaurant business absolutely consumes me. I just can’t walk into a restaurant without performing some sort of mental checklist to see what is functioning well and what could use improvement. Often I look around and realize that simply following established systems and… Continue

Going out to dinner should be a bunch of little surprises of happy and delicious moments. Like the surprise when you go to walk through the door and someone is standing their with a smile, the door being opened for you and a great big ole welcome.



Then when you sit down, Your drinks get to your table pretty fast from the bar, then you are ordering your meal, and this delicious hot appetizer comes to the table with some plates and extra napkins, sauce and a very nice smile saying… Continue

Working At a Restaurant is in my Bones



When I walk into a restaurant to eat, i want to welcome every guest that walks through the door. I can't go to the restroom without picking up everything off the counter & floors. As I walk to my table, I say hi to every guest.

It's amazing to be in the restaurant business. I love my employee. I always have. I loved working hard and the many hours spent taking care of my guests and employee never felt like I had enough time in a… Continue

Everything we do starts from within our four walls; I can give you consulting all day long, if you can't guarantee me that within your four walls, every single guest that comes to your restaurant, for what ever reason they are there.

Someone told them how great you are, they saw your restaurant while driving by, the received a coupon in the mail, it doesn’t matter to me how they were brought to your restaurant. The key is number one, how are you going to make sure they are enjoying… Continue