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Non-Operator
William H. Bender
  • Male
  • Santa Clara, California
  • United States
  • W.H. Bender & Associates
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William H. Bender's Page

Profile Information

State
California
Title
Founder and Principal
Company
W.H. Bender & Associates
Website
http://www.whbender.com
Twitter Handle
@WmBender
Which Restaurant Segment best describes my company
N/A
Which department at the restaurant corporate office
Operations
What is your profession
Consultant
Interests
Consulting, Finding Investors, Franchising, Investing, Networking
Personal Quote
There is always time to do it SMART.
Biography
William H. Bender, FCSI
William is the principal of W.H. Bender & Associates, a premier Restaurant and Foodservice consultancy. He has spent his entire career providing leadership while working and consulting in all segments of the foodservice industry. His firm provides Management Advisory Services and specializes in Operations Best Practices, Management Training & Development, Sequence of Service Design & Training, Emerging Chain Development, and Profitability Performance serving a wide variety of clients nationally.

Bill’s expansive industry knowledge and tight focus on restaurant fundamentals obtain results for client’s - high volume independents, regional and national chains and start-up concepts. He has created, written and produced proprietary training systems/processes- FutureView™ Strategic Planning, ProActive Management™ and ServPoints Sequence of Service™ for clients and has implemented these systems at the unit and company level. Bill’s creative force, communication style and sense of humor, provide lasting results when training and motivating Gen X, Y and Millennial’s (iGen).

Bill also serves as the Chief Operating Officer for VirDatum-The evolution of integrated restaurant development. www.Virdatum.com

Bill has been a Professional Member of the Foodservice Consultants Society International (FCSI) since 2000. This organization, which has stringent membership requirements, is an international society, which promotes professionalism in foodservice and hospitality consulting. He is an active member of the National Restaurant Association, California Restaurant Association and the Canadian Restaurant and Foodservice Association. Bill is now serving a three-year term as a member of the Board of Directors of the California Restaurant Association Educational Foundation.

Bill lives in San Jose, California with his wife Pamela.
Years in the Industry
35 Plus

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At 8:20pm on January 13, 2011, Bob Fiddler said…
I'm not a native. But I've learned to love it here. Go Ravens!

William H. Bender's Blog

Foodservice Forecast for 2011 and the Future for Energy Efficiency

Posted on January 13, 2011 at 4:58pm 0 Comments

I strongly urge all restaurant and foodservice operators to attend this valuable seminar. It may have a dramatic impact on your restaurant operation and also your profitability. Both speakers are excellent!

The Food Service Technology Center will be presenting…

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Train service team to Sell Out vs. Run Out. It’s a matter of guest perception.

Posted on January 6, 2011 at 3:00pm 0 Comments

This is one of my favorite Trade Secrets from restaurant industry expert and speaker Bill Main. It highlights fundamentals for controlling costs, executing your…

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HOW A SAN FRANCISCO HOTEL BRAND FAILED TO DELIVER

Posted on January 5, 2011 at 3:00pm 0 Comments

The trust and loyalty of a user to a hotel or restaurant brand is fleeting and can be erased in one visit when marketing builds guest expectations that cannot be delivered. A celebration becomes the saga of Room #1021.…

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Top Five Books for Restaurant Management Training & PerformanceScope Inc. Introduction

Posted on December 2, 2010 at 8:00pm 0 Comments

Begin 2011 With A Focus On Education & Training



Make A Commitment To Training In 2011…
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Lunch from Louisiana Territory Truck in Santa Clara

Posted on December 1, 2010 at 4:03pm 1 Comment

The email came from www.psrt.com and read: 2 for 1 Today! The location was less than two miles from our HQ. I love the flavors of Louisiana Cooking especially since my wife Pamela is from Lake Charles, LA and is very serious about Louisiana food.


Getting to the LTT location would be quick. I made it there and back in 15 minutes. The LTT looked clean and the two cooks were in uniforms - good. The seller was friendly and confirmed it was 2…
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