Tim Kirkland is an author, speaker and consultant focusing on sales-building, service-energizing and team-building in the hospitality and customer service industries. His best-selling book, “The Renegade Server” is used in over 10,000 restaurants, hotels, retail locations and universities worldwide to train and inspire front-line crews to sell more and serve better. Tim specializes in educating and motivating today’s emerging “Gen Y” workforce. Leading brands that use Tim’s training materials and programs include Applebee’s, Burger King, Buffalo Wild Wings, Marriott, Kimpton, and Sodexo.
Tim is an editorial contributor to Cheers Magazine, Nightclub & Bar Magazine and CokeSolutions.com. Many major customer service brands and organizations utilize Tim’s consulting and expertise including The National Restaurant Association, Council of Hotel and Restaurant Trainers, Coca-Cola, Beam Global and Hershey Brands.
During his 25+ years in the hospitality industry, Tim has led training and beverage departments for numerous respected restaurant and nightclub brands, been an award-winning operator and a successful restaurateur. His books and training materials focus on specific, actionable tactics that increase sales and intensify guest loyalty by aligning the interests of the company, the crew, and the customer. He delivers highly customized presentations on customer service, salesmanship, leadership and team engagement. Over 25,000 people attend his live seminars every year.
Tim is also the exclusively trained live presenter for Sullivision.com, whose clients include Walt Disney, McDonald’s, Starbucks, American Express, Cheesecake Factory, Anheuser-Busch, Brinker international, and hundreds of other industry leaders.
Tim is Founder and CEO of the Renegade Hospitality Group, which serves as a professional advisory resource to the restaurant, hotel, retail and customer service industries.
Years in the Industry
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