Tim Kirkland is an author, speaker and consultant focusing on sales-building, service-energizing and team-building in the hospitality and customer service industries. His best-selling book, “The Renegade Server” is used in over 10,000 restaurants, hotels, retail locations and universities worldwide to train and inspire front-line crews to sell more and serve better. Tim specializes in educating and motivating today’s emerging “Gen Y” workforce. Leading brands that use Tim’s training materials and programs include Applebee’s, Burger King, Buffalo Wild Wings, Marriott, Kimpton, and Sodexo.
Tim is an editorial contributor to Cheers Magazine, Nightclub & Bar Magazine and CokeSolutions.com. Many major customer service brands and organizations utilize Tim’s consulting and expertise including The National Restaurant Association, Council of Hotel and Restaurant Trainers, Coca-Cola, Beam Global and Hershey Brands.
During his 25+ years in the hospitality industry, Tim has led training and beverage departments for numerous respected restaurant and nightclub brands, been an award-winning operator and a successful restaurateur. His books and training materials focus on specific, actionable tactics that increase sales and intensify guest loyalty by aligning the interests of the company, the crew, and the customer. He delivers highly customized presentations on customer service, salesmanship, leadership and team engagement. Over 25,000 people attend his live seminars every year.
Tim is also the exclusively trained live presenter for Sullivision.com, whose clients include Walt Disney, McDonald’s, Starbucks, American Express, Cheesecake Factory, Anheuser-Busch, Brinker international, and hundreds of other industry leaders.
Tim is Founder and CEO of the Renegade Hospitality Group, which serves as a professional advisory resource to the restaurant, hotel, retail and customer service industries.
Years in the Industry
Comment Wall (4 comments)
You need to be a member of FohBoh to add comments!
Hi Tim, Welcome to FohBoh! Feel free to join a group, comment on existing content, or post a blog or discussion on a topic of interest to the FohBoh community. Our members are from over 100 countries and all interested in communicating and connecting. Don't forget to check out our hot new Rewards Program where you actually earn stock in FohBoh as you participate.
FohBoh Community Manager & Co-Founder
The voluntary program, which provides a growing selection of healthful children’s menu choices in every state, now counts more than 145 restaurant brands as participants, including new national companies Cosi, Jamba Juice and Rainforest Café, as well as Ovation Brands’ Country Buffet, HomeTown Buffet and Old Country Buffet, among other regional chains and independent restaurants.
This store will be the first of four to be operated by Starbucks across Disney properties in the United States and will serve as a destination for guests looking to relax and recharge as part of their visit.
If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.
While working with kids who have trouble speaking, Ajit Narayanan sketched out a way to think about language in pictures, to relate words and concepts in "maps." The idea now powers an app that helps nonverbal people communicate, and the big idea behind it, a language concept called FreeSpeech, has exciting potential.
Perhaps you’ve punched out a paper doll or folded an origami swan? TED Fellow Manu Prakash and his team have created a microscope made of paper that's just as easy to fold and use. A sparkling demo that shows how this invention could revolutionize healthcare in developing countries … and turn almost anything into a fun, hands-on science experiment.
Vending machines generally offer up sodas, candy bars and chips. Not so for the one created by TED Fellow Gabe Barcia-Colombo. This artist has dreamed up a DNA Vending Machine, which dispenses extracted human DNA, packaged in a vial along with a collectible photo of the person who gave it. It’s charming and quirky, but points out larger ethical issues that will arise as access to biotechnology increases.
Privacy researcher Christopher Soghoian sees the landscape of government surveillance shifting beneath our feet, as an industry grows to support monitoring programs. Through private companies, he says, governments are buying technology with the capacity to break into computers, steal documents and monitor activity — without detection. This TED Fellow gives an unsettling look at what's to come.