I can't cook. I've heard many people tell me over the years that "they don't cook" or "they're not great at cooking". I can't cook. I've even been asked by a fire department to stop trying - true story for another day.
So, my husband and I eat out, 3 meals a day, every day. As a very "regular" customer to the food service industry, I've had what feels like every possible service experience known - the good, the bad, the terrific and the scary.
It's as a customer that I came to understand that a restaurateur's greatest risk was in allowing some of their staff to interact with their customers...LOL. This of course makes an already tough business even tougher.
That's why I created Rewarding Feedback. It was led by the desire to provide on-site and corporate management access to the customer's opinion in real-time, while at the same time allowing management the opportunity to "fix the problem" while the customer relationship could still be saved. Just as importantly, the customer is always given an appropriate "thank you" for their time and efforts. Win-win.
The customer experience revolutionized.