Random Acts of Kindness
With all the buzz and excitement of day-to-day life, it's nice to hear about the good stuff in the industry. Share the "small things" that bring a smile to your face and renew your faith in those around you.
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Terri Hitchcock
- Female
- Brampton, Ontario / Las Vegas, Nevada
- Canada
- Rewarding Feedback, Inc.
- Blog Posts (13)
- Discussions (6)
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- Groups (19)
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Terri Hitchcock's Groups
Terri Hitchcock's Discussions
An Interesting Marketing Idea for your Holiday Season
Started this discussion. Last reply by Tami Kennedy Nov 2, 2009. 3 Replies 0 Likes
Terri Hitchcock's Page
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Alex Montanez liked Terri Hitchcock's group 'Random Acts of Kindness'
Random Acts of Kindness
With all the buzz and excitement of day-to-day life, it's nice to hear about the good stuff in the industry. Share the "small things" that bring a smile to your face and renew your faith in those around you.
Shadan Price joined Terri Hitchcock's group
Guests...the great mystery...
Rewarding Feedback is unofficially officially declaring January 29th - February 4th "Understand Your Guest Week"! Do you have what it takes to TRULY know and understand your guest? In the week of January 22, we're going to ask some tough questions. If you or your resources don't know the answers, your guest may be a bigger mystery than you'd like to admit. To participate, send us a note at IAcceptYourChallenge@rewardingfeedback.net Participation entitles you to access to our findings along with…See More
A blog post by Terri Hitchcock was featured
Guests...the great mystery...
Rewarding Feedback is unofficially officially declaring January 29th - February 4th "Understand Your Guest Week"! Do you have what it takes to TRULY know and understand your guest? In the week of January 22, we're going to ask some tough questions. If you or your resources don't know the answers, your guest may be a bigger mystery than you'd like to admit. To participate, send us a note at IAcceptYourChallenge@rewardingfeedback.net Participation entitles you to access to our findings along with…See More
Blog post by Terri Hitchcock
Profile Information
- Zip Code
- L6Z 2Z7
- Title
- CEO
- Company
- Rewarding Feedback, Inc.
- Website
- http://www.rewardingfeedback.net
- Restaurant Segment
- Other
- I work at the unit level and my role is
- Not Applicable
- I work at the corporate level and my functional area is
- Not Applicable
- I work for the foodservice industry and my profession is
- Not Applicable
Terri's Biography
I can't cook. I've heard many people tell me over the years that "they don't cook" or "they're not great at cooking". I can't cook. I've even been asked by a fire department to stop trying - true story for another day.
So, my husband and I eat out, 3 meals a day, every day. As a very "regular" customer to the food service industry, I've had what feels like every possible service experience known - the good, the bad, the terrific and the scary.
It's as a customer that I came to understand that a restaurateur's greatest risk was in allowing some of their staff to interact with their customers...LOL. This of course makes an already tough business even tougher.
That's why I created Rewarding Feedback. It was led by the desire to provide on-site and corporate management access to the customer's opinion in real-time, while at the same time allowing management the opportunity to "fix the problem" while the customer relationship could still be saved. Just as importantly, the customer is always given an appropriate "thank you" for their time and efforts. Win-win.
The customer experience revolutionized.
So, my husband and I eat out, 3 meals a day, every day. As a very "regular" customer to the food service industry, I've had what feels like every possible service experience known - the good, the bad, the terrific and the scary.
It's as a customer that I came to understand that a restaurateur's greatest risk was in allowing some of their staff to interact with their customers...LOL. This of course makes an already tough business even tougher.
That's why I created Rewarding Feedback. It was led by the desire to provide on-site and corporate management access to the customer's opinion in real-time, while at the same time allowing management the opportunity to "fix the problem" while the customer relationship could still be saved. Just as importantly, the customer is always given an appropriate "thank you" for their time and efforts. Win-win.
The customer experience revolutionized.
Terri Hitchcock's Blog
Guests...the great mystery...
Posted on January 19, 2012 at 6:46am 0 Comments 0 Likes
Rewarding Feedback is unofficially officially declaring January 29th - February 4th "Understand Your Guest Week"!
Do you have what it takes to TRULY know and understand your guest?
In the week of January 22, we're going to ask some tough questions. If you or your resources don't know the answers, your guest may be a bigger mystery than you'd like to admit.
To participate, send us a note at IAcceptYourChallenge@rewardingfeedback.net…
Saving your brand - One comma or spell check at a time
Posted on February 10, 2010 at 11:47am 0 Comments 0 Likes
A good friend, Judit Halin, accomplished a personal goal this week that made my chest swell.
She's taken to the market to offer inspiring hope to "non-writers" in how not to embarrass one's self or more importantly, one's brand, with poor grammar, misleading sentences due to bad structure and other noteworthy mistakes we "non-writers" often make out in the real world.
Maybe her blog and other resources can assist you the next time you're ready to press send or attach a… Continue
She's taken to the market to offer inspiring hope to "non-writers" in how not to embarrass one's self or more importantly, one's brand, with poor grammar, misleading sentences due to bad structure and other noteworthy mistakes we "non-writers" often make out in the real world.
Maybe her blog and other resources can assist you the next time you're ready to press send or attach a… Continue
Hell Hath No Fury Like A Consumer Scorned
Posted on January 25, 2010 at 6:48am 4 Comments 0 Likes
Last evening I stopped by a local burger hot spot for take-out for my better half. He was in withdrawal and needed a banquet burger something fierce.
The place of choice is in Brampton and is probably the single largest contributor to clogged arteries in the area and loved by most. Grease abounds and the burgers and buns are large enough to take a bullet through the top and the metal never make it through to the other side.
The format is cafeteria style, so I placed my… Continue
The place of choice is in Brampton and is probably the single largest contributor to clogged arteries in the area and loved by most. Grease abounds and the burgers and buns are large enough to take a bullet through the top and the metal never make it through to the other side.
The format is cafeteria style, so I placed my… Continue
What do you have to lose but the illusion that you are in control of your customers?
Posted on December 22, 2009 at 9:30am 1 Comment 0 Likes
An excellent question posed by John Sviokla in the Harvard Business Review today.
http://blogs.hbr.org/sviokla/2009/12/better_customer_service_throug.html
Transparency with the consumer is one of the biggest fears that our business has to overcome with the restaurant industry during the sales process. Not once have I heard a potential customer tell me that our process is wrong or that our software isn't right for the consumer or that it won't make the establishment a… Continue
http://blogs.hbr.org/sviokla/2009/12/better_customer_service_throug.html
Transparency with the consumer is one of the biggest fears that our business has to overcome with the restaurant industry during the sales process. Not once have I heard a potential customer tell me that our process is wrong or that our software isn't right for the consumer or that it won't make the establishment a… Continue
Unsure what to give this holiday season? Give them a RAK!!!
Posted on December 21, 2009 at 6:29am 0 Comments 0 Likes
Gang, a story like this makes my heart swell with pride. Taken from the Toronto Star newspaper this morning.
Happy Holidays. Join us in the Group "Random Acts of Kindness" for other stories: http://www.fohboh.com/group/randomactsofkindness
http://www.thestar.com/actsofkindness/article/741064--24-hours-of-kindness?bn=1
Happy Holidays. Join us in the Group "Random Acts of Kindness" for other stories: http://www.fohboh.com/group/randomactsofkindness
http://www.thestar.com/actsofkindness/article/741064--24-hours-of-kindness?bn=1
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