Voice of the Restaurant Industry
Giuseppe De Carlo commented on Richard Saporito's blog post Improve Restaurant Customer Service - Provide Proper Floor Diagrams & Table Numbering
Giuseppe De Carlo commented on Richard Saporito's blog post Waiter Training - Teach Your Waitstaff Basic Food Knowledge & Preparation Methods
James commented on Richard Saporito's blog post Waiter Training - Teach Your Waitstaff Basic Food Knowledge & Preparation Methods
Emerald Reilly liked Richard Saporito's blog post Waiter Training - Teach Your Waitstaff Basic Food Knowledge & Preparation MethodsPosted on April 28, 2012 at 3:25pm 1 Comment 1 Like
Since it is impossible for hospitality owners and operators to be on premises during all business hours, it is extremely important for the assistant managers to communicate current policies and procedures through daily logs and pre-shift meetings.
Communication is of utmost importance for superb hospitality service which involves preparation, awareness, organization and execution. Restaurants are always in a state of flux, so the best way to keep continuity is for assistant…
ContinuePosted on July 5, 2011 at 12:00pm 2 Comments 0 Likes
The "Tip-Out System" is a very important part of hospitality service improvement for many different reasons. Tips are the basic salary for most hospitality service employees, and must be divided with utmost respect and care. The staff's reputation, morale and income depend on a proper and fair tip-out system.
There are certain factors that must be taken into consideration, before deciding on a correct and fair tip- out system. The most important concept…
Posted on June 5, 2011 at 7:05am 0 Comments 0 Likes
Proper staff scheduling is extremely crucial for providing excellent restaurant dining room service. There are 2 basic concepts that can improve restaurant service immensely. In every way, a balance must be achieved by matching labor needs to the forecasted business.
The first concept is the "on call waiter" who can be scheduled for any shift necessary. The "on call waiter" function is to call the restaurant about 1/2 - 1 hr. before the work shift commences food service to see if…
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