Non-Operator
Reed Hearne
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  • AmazingServiceReally.Com
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Reed Hearne's connections

  • Anchor Poppers
  • Michele Wagaman
  • Travis Martin
  • Marcus Guiliano
  • Emerald Reilly
  • Paul Paz
  • FohBoh

Reed Hearne's Discussions

Does Tim Tebow Have Something to Teach Customer Service Managers?

 Should customer service professionals be paying attention to new scientific research into the combines benefits of altruistic behavior?  …Continue

Started Dec 14, 2011

Should Hooters, Tilted Kilt and Twin Peaks be held to the same service standards as other restaurants?
2 Replies

Check out Service Comes in Many Shapes and Sizes and give me your opinion…Continue

Started this discussion. Last reply by Reed Hearne Jan 27, 2012.

 

Reed Hearne's Page

Latest Activity


Non-Operator
Reed Hearne replied to Reed Hearne's discussion Should Hooters, Tilted Kilt and Twin Peaks be held to the same service standards as other restaurants?
"I agree with you that each restaurant should have a code for what constitutes good service. The rules for such a code would have to be painted in very broad strokes to be "universal", such as Servers should frame everything they do from…"
Jan 27, 2012
Savanna G Eckenrode replied to Reed Hearne's discussion Should Hooters, Tilted Kilt and Twin Peaks be held to the same service standards as other restaurants?
"  I think that all restaurants should be held to the same standards as the next.  People go to a restaurant to eat and be served in a kind and welcoming manner.  While having an attractive waiter makes for a better experience at a…"
Jan 27, 2012
Anchor Poppers and Reed Hearne are now friends
Jan 4, 2012

Non-Operator
Reed Hearne commented on Waitrainer's blog post What makes a great server?
"I have to admit as a server that I do "profile" guests and have different expectations of what their gratuity will be according to years of experience. Any server that says they don't do this I think is being dishonest. What I…"
Dec 28, 2011

Non-Operator
Reed Hearne shared Waitrainer's blog post on Facebook
Dec 27, 2011

Non-Operator
Reed Hearne commented on Waitrainer's blog post What makes a great server?
"I agree completely. The price paid has very little to do with the level of service encountered. I've said it many times and many ways on my own blog. Essentially what makes for great service is the ability to see a situation from the viewpoint…"
Dec 27, 2011

Non-Operator
Reed Hearne's discussion was featured

Does Tim Tebow Have Something to Teach Customer Service Managers?

 Should customer service professionals be paying attention to new scientific research into the combines benefits of altruistic behavior?  See More
Dec 16, 2011

Non-Operator
Reed Hearne posted a discussion

Does Tim Tebow Have Something to Teach Customer Service Managers?

 Should customer service professionals be paying attention to new scientific research into the combines benefits of altruistic behavior?  See More
Dec 14, 2011

Non-Operator
Paul Paz replied to Reed Hearne's discussion Do you think a waitress could really get away with this? Do you think she should be able to?
"And then there is this.... Customer Etiquette http://fohboh.com/video/video/show?id=1411008%3AVideo%3A433808 2 Broke Girls.... my fave TV restaurant sitcom. Let's connect on Facebook too! WaitersWorld - Paul C. Paz"
Dec 8, 2011
John Paul Rooney replied to Reed Hearne's discussion Do you think a waitress could really get away with this? Do you think she should be able to?
"I laughed my ass off!  I don't think a server could get away with this, but should!  I've waited on many grumpy/a****** customers in my day.  If I could have gotten away with something like this, I would have."
Dec 8, 2011
John Paul Rooney liked Reed Hearne's discussion Do you think a waitress could really get away with this? Do you think she should be able to?
Dec 8, 2011

Non-Operator
Reed Hearne and Emerald Reilly are now friends
Dec 8, 2011

Non-Operator
Reed Hearne replied to Reed Hearne's discussion Do you think a waitress could really get away with this? Do you think she should be able to?
"I think you make an excellent point, Emerald, about servers venting their frustrations out of sight and earshot of guests. Norm also reiterates the point in his comment and I agree that sometimes it is absolutely necessary though it can be…"
Dec 8, 2011
Norm Elias replied to Reed Hearne's discussion Do you think a waitress could really get away with this? Do you think she should be able to?
"Hahaha! I think her chewing the gum so obnoxiously is throwing me off. I also agree with Emerald, that you always keep your opinions to yourself until you get to the waiter station haha, then you and the other waiters/waitresses can make fun of…"
Dec 8, 2011
Travis Martin replied to Reed Hearne's discussion Do you think a waitress could really get away with this? Do you think she should be able to?
"That's too funny! I think we all know the reality though. As much as everyone who has ever worked in a restaurant would LOVE to try and pull that off, we know we can't. I guess we can just all live vicariously through that scene. :) "
Dec 8, 2011

Non-Operator
FohBoh liked Reed Hearne's discussion Do you think a waitress could really get away with this? Do you think she should be able to?
Dec 7, 2011

Profile Information

Title
Author
Company
AmazingServiceReally.Com
Website
http://amazingservicereally.com
Twitter Handle
AmazServReally
What best describes my company
Fine Dining
Interests
Career Advancement, Consulting, Discovering New Wines, Making Friends, Networking
Personal Quote
There is nothing wrong with making consumer choices based on the emotional reactions of the mob if, more often than not, you identify your perceptions as average.
Biography
I am a published writer of numerous articles, essays, restaurants reviews and short fiction in magazines and books both online and in print. My background includes years of fine dining service experience working with celebrated chefs, sommeliers and winemakers.

I created, designed and write the blog which focuses on service in all of its manifestations. If we can better understand why service fails us when it disappoints or exalts us when it exceeds our expectations, we can move toward improving it all around and discover why most believe it is on a downward spiral in our culture.
Years in the Industry
35

Comment Wall (2 comments)

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At 2:20pm on January 3, 2012, Anchor Poppers said…

Reed,

We're Anchor Poppers and we're looking for all-star servers to engage with! It looks like you have some experience with waitstaff training and consulting and could be a great resource. Become a friend of Anchor Poppers and join waitstaff members in an idea-sharing forum all about having more fun and making more money at work. 

We have started a discussion to learn "works every time" appetizer pitches; please join in!

At 5:16am on November 23, 2011, Marcus Guiliano said…

Congratulations on joining FohBoh! This is a wonderful online restaurant community with lots of great postings. Enjoy the site and keep active with pictures, comments and postings.
Chef Marcus Guiliano

 
 
 

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