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Patrick Maguire
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- Server Not Servant
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- Zip Code
- 02118
- Title
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- Server Not Servant
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- http://www.servernotservant.com/
- Restaurant Segment
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- I work at the unit level and my role is
- Not Applicable
- I work at the corporate level and my functional area is
- Other
- I work for the foodservice industry and my profession is
- Consultant
- Personal Quote
- A Voice for Service Industry Workers Everywhere.
I'm Your Server Not Your Servant
A Voice for Service Industry Workers Everywhere
A Case for Human-to-Human Service and Civility
http://www.servernotservant.com/
Patrick Maguire's Blog
The Perfect Restaurant Storm: 47 Separate Checks
Posted on December 28, 2010 at 7:09am 7 Comments 0 Likes
I’ve often described working in a restaurant as Improv Theatre. Every shift presents unique circumstances and challenges, and even the most experienced professionals can be taken aback by the audacity of the human condition.
A seasoned general manager of a popular Boston restaurant sent me a text last week requesting to meet. Based on his extensive hospitality industry experience, I knew his story would not be an every-day tale of woe. When we met for breakfast the next day, he did…
Continue Memo to FOH Staff: "Change or be changed."
Posted on December 9, 2010 at 9:43am 2 Comments 0 Likes
According to Donna Goodison in the 12/8/10 Boston Herald, Kevin Fitzgerald, the owner of Jacob Wirth, a Boston restaurant institution, posted a memo to his servers that included the following comment and ultimatum:
“You are the LOSERS!!!” … “Change or be changed. Please, don’t force your termination for the holidays.”
The Herald piece goes on to say; The memo, posted Saturday in a private work area, included eight pages of mostly negative customer comments about Jacob…
Foreign Policy
Posted on December 1, 2010 at 1:04pm 0 Comments 0 Likes
I love getting thoughtful emails from readers with questions, feedback, suggestions and stories. I received the following email a few days ago, and it raises an interesting question.
I read your blog all the time. It is a refreshing take on what we all talk about on a daily basis and truth be told, we all just want to be heard!
I was working last night (teaming with another server) and we had a table of 7 ladies, not originally from America,…
Continue You Can't Make This Up
Posted on November 5, 2010 at 11:00am 2 Comments 0 Likes
This is too good not to share.
One of my favorite neighborhood restaurants in Boston’s South End posted this on their facebook wall this evening:
Customer forgot doggie bag w leftovers. Too far away to come back and get them. Now wants gift certificate to replace them. Thoughts?
I love the fact that they post these real-life snippets. It’s genius marketing, and it lets people know what reality is on the firing…
Continue Bring Your Own? Please Don't.
Posted on September 27, 2010 at 11:38am 0 Comments 1 Like
Back in March, I posted 64 Suggestions for Bar Customers. Number 36 declares, Bringing in beverages from outside of the restaurant is a no-no. My long-standing conviction about this practice led to a spirited discussion on Yelp Talk (Boston) recently when I posted the following:
I’ll…
ContinueComment Wall (3 comments)
- At 1:51pm on August 18, 2010,
Nancy said… - FOH Service is a tough industry. Thanks for your insight and for giving me an avenue to share.
- At 7:55pm on March 21, 2010,
Paul Paz said… - Patrick...
I think you will enjoy this group. I provides a level playing field for all connected with food service, regardless of title or position, to engage in a dialogue about pretty much any topic.
Paul
- At 2:24pm on March 21, 2010,
Paul Paz said…
- Welcome Patrick...
We look forward to your contributions!
Paul
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