"Just like any PR fiasco, it will totally depend on how they confront it. If a company can confront a complaint (or in this case, a law suit) head-on and with honesty, they normally come out fine, if not, better off. Look how Tylenol recovered…"
Voice of the Restaurant Industry
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Nate Bagley
- Male
- Salt Lake City, UT
- United States
- Mindshare Technologies
- Blog Posts (2)
- Discussions
- Events
- Groups (6)
- Photos
- Photo Albums
- Videos
Nate Bagley's Groups
Nate Bagley's Page
Latest Activity
Nate Bagley replied to Bob Fiddler's discussion Do you think the "seasoned beef" lawsuit will damage the Taco bell brand? in the group Restaurant Marketing
Dyann Espinosa replied to Nate Bagley's discussion Social Media Customer Relationship Managment in the group Social Media for Foodservice"Hi, I am new to FohBoh and just joined this group. I live in CA wine country and much of what I do has a social media element. I think the article was a well-written piece that seems to have more application for larger companies. But the common…"
Nate Bagley replied to Nate Bagley's discussion Social Media Customer Relationship Managment in the group Social Media for Foodservice"Bob,
Well said. I heard a greqt qute the other day at a conference that I think applies. "The advanced idea (of social media) is nothing more than a mastery of the basics." Most of thetime, you do the best you can with what…"
Bob Fiddler replied to Nate Bagley's discussion Social Media Customer Relationship Managment in the group Social Media for Foodservice"Wow, this is a very robust article, covering ALL the bases. But in the end, it's really too complicated to act on, I think, other than just to call one of the vendors and shout "help!" One of the most telling points in the…"
Nate Bagley commented on Bill Campion's blog post Satisfaction Ain’t Good Enough"Such a great post! I agree wholeheartedly. Satisfactory is the new standard... and ironically, satisfaction does not necessarily reflect loyalty from a customer standpoint either.
It's interesting to note that "after just one bad…"
Nate Bagley replied to Michael Ofori's discussion McDonald’s Mobile Marketing Case Study: Merry X-mas In The Restaurant in the group Restaurant Marketing"Such a great way to use Mobile Marketing (if you have the resources). This is really a very young, and very effective marketing strategy."
Profile Information
- Title
- Social Media Expert
- Company
- Mindshare Technologies
- Website
- http://mshare.net
- Twitter Handle
- @bigbags
- Which Restaurant Segment best describes my company
- Casual Dining
- Which department at the restaurant corporate office
- Marketing
- What is your profession
- Not Applicable
- Personal Quote
- “First they ignore you. Then they laugh at you. Then they fight you. Then you win.” -Mahatma Gandhi
- Biography
- I'm a Social Media guy specializing in the dining and hospitality industry. I am in charge of internet marketing for an incredible Customer Feedback Management company called Mindshare, and love incorporating my passion and skill-set with a service that is dedicated to improving businesses worldwide.
- Years in the Industry
- 4
Nate Bagley's Blog
The 1st Step To Improving Your Restaurant Is To Listen!
Posted on July 8, 2010 at 8:51am 2 Comments 0 Likes
I recently spoke at a conference to a large group of restaurant executives on the topic of Social Media. I was amazed at how many attendees knew that Social Media was important, but didn't realize why, or how to get a good social media presence started off on the right foot.
Although there are different ways to approach Social Media for every industry, and even every brand, there are some basics principles that apply across the board.… Continue
Why Customer Service Is So Key
Posted on April 8, 2010 at 3:30pm 0 Comments 0 Likes
Businesses lost over $83 billion dollars last year because of bad customer service.
For restaurants to obtain loyal customers and continued growth, Customer Service is key.
Last month I read a book that put a whole new perspective on how listening and responding to customers can improve service which directly correlates with an increase in profit.
There are… Continue
For restaurants to obtain loyal customers and continued growth, Customer Service is key.
Last month I read a book that put a whole new perspective on how listening and responding to customers can improve service which directly correlates with an increase in profit.
There are… Continue
Comment Wall (3 comments)
- At 12:08pm on April 9, 2010,
Samantha Keen said… - Hi Nate, I would love a copy of the customer service book you have available. I work at a restaurant/bar that recently expanded from an 85 seat operation, to 335 seats! Things are going great for us but I'm always looking for ways to improve our establishment. Thank you, Samantha
- At 7:22pm on March 25, 2010,
Operator - ChefMarcus Guiliano said… - Hello and welcome Nat,
Congratulations on joining FohBoh! This is a wonderful online restaurant community with lots of great postings. Enjoy the site and keep active with pictures, comments and postings.
Marcus Guiliano
- At 10:32am on March 23, 2010, Nate Bagley said…
- Hi Nate,
Welcome to FohBoh! We are the leading social-business network for the global restaurant industry and growing fast. Thanks for joining.
Michael L. Atkinson
CEO | Co-Founder, FohBoh
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