Nate Bagley
  • Male
  • Salt Lake City, UT
  • United States
  • Mindshare Technologies
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  • Julia Graham
  • Josh Hersh
  • Samantha Keen
  • Michael Minichello
  • Michael Biesemeyer
  • Margie Tosch
  • Emerald Reilly
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Nate Bagley updated their profile
Apr 25, 2011
Nate Bagley replied to Bob Fiddler's discussion Do you think the "seasoned beef" lawsuit will damage the Taco bell brand? in the group Restaurant Marketing
"Just like any PR fiasco, it will totally depend on how they confront it. If a company can confront a complaint (or in this case, a law suit) head-on and with honesty, they normally come out fine, if not, better off.  Look how Tylenol recovered…"
Feb 2, 2011
Dyann Espinosa replied to Nate Bagley's discussion Social Media Customer Relationship Managment in the group Social Media for Foodservice
"Hi, I am new to FohBoh and just joined this group. I live in CA wine country and much of what I do has a social media element. I think the article was a well-written piece that seems to have more application for larger companies. But the common…"
Nov 15, 2010
Nate Bagley replied to Nate Bagley's discussion Social Media Customer Relationship Managment in the group Social Media for Foodservice
"Bob,   Well said. I heard a greqt qute the other day at a conference that I think applies. "The advanced idea (of social media) is nothing more than a mastery of the basics." Most of thetime, you do the best you can with what…"
Nov 4, 2010
Bob Fiddler replied to Nate Bagley's discussion Social Media Customer Relationship Managment in the group Social Media for Foodservice
"Wow, this is a very robust article, covering ALL the bases. But in the end, it's really too complicated to act on, I think, other than just to call one of the vendors and shout "help!" One of the most telling points in the…"
Nov 4, 2010
Nate Bagley commented on Bill Campion's blog post Satisfaction Ain’t Good Enough
"Such a great post! I agree wholeheartedly. Satisfactory is the new standard... and ironically, satisfaction does not necessarily reflect loyalty from a customer standpoint either. It's interesting to note that "after just one bad…"
Aug 9, 2010
Nate Bagley replied to Michael Ofori's discussion McDonald’s Mobile Marketing Case Study: Merry X-mas In The Restaurant in the group Restaurant Marketing
"Such a great way to use Mobile Marketing (if you have the resources). This is really a very young, and very effective marketing strategy."
Jul 22, 2010

Profile Information

Title
Social Media Expert
Company
Mindshare Technologies
Website
http://mshare.net
Twitter Handle
@bigbags
What best describes my company
Casual Dining
Personal Quote
“First they ignore you. Then they laugh at you. Then they fight you. Then you win.” -Mahatma Gandhi
Biography
I'm a Social Media guy specializing in the dining and hospitality industry. I am in charge of internet marketing for an incredible Customer Feedback Management company called Mindshare, and love incorporating my passion and skill-set with a service that is dedicated to improving businesses worldwide.
Years in the Industry
4

Nate Bagley's Blog

The 1st Step To Improving Your Restaurant Is To Listen!



I recently spoke at a conference to a large group of restaurant executives on the topic of Social Media. I was amazed at how many attendees knew that Social Media was important, but didn't realize why, or how to get a good social media presence started off on the right foot.



Although there are different ways to approach Social Media for every industry, and even every brand, there are some basics principles that apply across the board.… Continue

Posted on July 8, 2010 at 8:51am — 2 Comments

Why Customer Service Is So Key

Businesses lost over $83 billion dollars last year because of bad customer service.



For restaurants to obtain loyal customers and continued growth, Customer Service is key.



Last month I read a book that put a whole new perspective on how listening and responding to customers can improve service which directly correlates with an increase in profit.



There are… Continue

Posted on April 8, 2010 at 3:30pm

Comment Wall (3 comments)

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At 12:08pm on April 9, 2010, Samantha Keen said…
Hi Nate, I would love a copy of the customer service book you have available. I work at a restaurant/bar that recently expanded from an 85 seat operation, to 335 seats! Things are going great for us but I'm always looking for ways to improve our establishment. Thank you, Samantha
At 7:22pm on March 25, 2010, Marcus Guiliano said…
Hello and welcome Nat,
Congratulations on joining FohBoh! This is a wonderful online restaurant community with lots of great postings. Enjoy the site and keep active with pictures, comments and postings.

Marcus Guiliano
At 10:32am on March 23, 2010, Nate Bagley said…
Hi Nate,

Welcome to FohBoh! We are the leading social-business network for the global restaurant industry and growing fast. Thanks for joining.

Michael L. Atkinson
CEO | Co-Founder, FohBoh
 
 
 

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DEPARTMENTS

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JOBS & CAREERS

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National News

Main Event Entertainment to Open First Center in the Rio Grande Valley

Main Event Entertainment, the fastest-growing family entertainment center in America, is celebrating its new center opening in Pharr, Texas, a suburb near McAllen in the Rio Grande Valley. Doors will open to the public at 9 a.m. on August 6.

Darden Announces Leadership Succession Plan

Darden Restaurants, Inc. (NYSE: DRI) announced that Clarence Otis is stepping down as Chairman and Chief Executive Officer of the Company. Darden's Board of Directors has appointed the Company's current Independent Lead Director, Charles A. Ledsinger, Jr., as Independent Non-Executive Chairman of the Board, effective immediately. The Company also announced that it has amended its corporate governance policies to provide for the separation of the Chairman and Chief Executive Officer roles.

National Restaurant Association Statement on NLRB Joint Employer Decision

Today the National Restaurant Association issued the following statement regarding the National Labor Relations Board’s (NLRB) decision asserting McDonald’s Corporation is a joint employer of its franchisees:

National Restaurant Association Issues Support for Clearer ACA Definition of Seasonal Employment

The bipartisan legislation will align the definitions of seasonal employment in the Affordable Care Act and streamline the applicable large employer determination process.

Rising India, Inc. Announces Acquisition Strategy Toward a Sizable Slice of the QSR Pizza Pie

Rising India, Inc. (OTC: RSII), announces today it will immediately begin work toward the acquisition of up to 5 profitable stores in the popular Quick Serve Pizza Restaurant segment. Current targets are currently earning about $450,000 in revenues per year, per store. Acquisition of targets would provide immediate cash flow identified from profitable longstanding, absentee owner operations with proven model success.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

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Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

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TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

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