Mel Kleiman Male Sugar Land, TX United States Humetrics: Like

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Mel Kleiman's Groups

National Speakers Associ…

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Staffing for Success

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Coaching in Hospitality

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It's The People Stupid!

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Ask The Experts

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Mel Kleiman's Discussions

If you were going to give one piece of advice to a person just entering the workforce what would it be?

Started this discussion. Last reply by Florida Restaurant & Lodging Show Aug 26, 2009. 15 Replies 0 Likes

New short survey for FohBoh

Started this discussion. Last reply by Mel Kleiman Aug 21, 2009. 13 Replies 0 Likes

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hire tough manage easy

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Mel Kleiman's Page

Profile Information

Zip Code: 77478

Title: President

Company: Humetrics

Website: http://www.melkleiman.com

Restaurant Segment: Other

I work at the unit level and my role is: Not Applicable

I work at the corporate level and my functional area is: Human Resources

I work for the foodservice industry and my profession is: Consultant

Interests: Career Advancement, Consulting, Franchising, Investing, Learning

Personal Quote: If you beat your competition to the best employees, Those best employees will help you beat your competition.

Biography: Mel Kleiman, CSP, (Certified Speaking Professional)

For over 30 years I have focused on how to recruit, select, and retain the best hourly employees and their managers. I founded Humetrics, when I realized that while there were an abundance of books, tests, tools, and systems on the market to help business owners and hiring managers recruit and select professional staff, there was a dearth of resources for those who hire frontline hourly workers and their managers.

My subsequent success is a result of my passion for helping employers minimize costly employee turnover, my extensive research work, and my development of simple, but effective tools and systems that solve common problems. My speaking, training, and consulting work with hundreds of clients over the years, plus my active ownership in 3 different business helps to keep me on the cutting-edge of today’s best practices and procedures for hourly employee recruiting, selection, and retention.

I have authored five books including the bestselling Hire Tough, Manage Easy; 267 Hire Tough Interview Questions; Recruit Smarter, Not Harder; 180 Ways to Build a Magnetic Culture; and So, You Got the Job – Now What?

Years in the Industry: 30

Mel Kleiman's Blog

Motivating the frontline $25.00 or less

Posted on March 30, 2009 at 1:12pm 7 Comments 0 Likes

Would you spend $25.00 or less to make someone feel important? If the answer is yes. Than give you frontline employees and your managers business cards. You can order a couple of hundred of them for $25.00 or less from most printers or get them on line. If you want to spend a lot less money and have a colored printer all you need to do is buy the card stock forms at the office supply store and print out a couple of sheets of cards every time you get a new employee or promote someone. (Tell them… Continue

How would you anser these 5 ?'s Your answers will determine your future,

Posted on February 11, 2009 at 8:31am 4 Comments 0 Likes

1. Where is your organization or you department now?
2. Where do you want it to be a year from now?
3. Who on your staff is going to help you get it there?
4. Who on your staff is going to stand in the way of achieving your objective?
5. What action are you taking to remedy the problem?

It is all about having the right employees in the right place doing the right things.

New I-9 form required as of tomorrow

Posted on February 1, 2009 at 10:18am 2 Comments 0 Likes

I usually do not comment or note legal matters and this post may not have a lot of interest to a lot of people on the site but if you are a manager or owner you need to make sure that as of tomorrow you are in compliance with the new I-9 form.

New I-9 Form

The U.S. Citizenship and Immigration Services (USCIS) recently revised the Form I-9 used to verify employment eligibility. All employers are required to use the new I-9 beginning February 2, 2009.

The revised… Continue

Staffing Questions 2009

Posted on January 7, 2009 at 9:54pm 1 Comment 0 Likes

In order to clarify your intentions, goals, and objectives when it comes to employee recruiting and retention in 2009, ask yourself these questions:

• How many new employees will I need to attract this year and how will I do it?

• How will I get more referrals for potential new employees?

• How many of our best employees who have left the organization will I try to re-recruit?

• What am I going to do to retain our best employees this year?

• What am I going to do to… Continue

Something to think about as the year ends

Posted on December 31, 2008 at 10:43am 3 Comments 0 Likes

At the close of this year a couple of quotes come to mind.

"It is not what life does to you it is what you do with what life does to you."
"Change is inevitable. Growth is optional."

The power of choice. "We all have the power to think about what we think about. Most of us do not make that choice."

Please add your own quotes or oneliners to the list.

Comment Wall (10 comments)

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At 5:42pm on March 5, 2009, Bill Baumgartner said…: Hi Mel,
I just wanted to take a moment to thank you, and let you know that
I value your opinions.

I consider our relationships to be, not only limited to mutual knowledge,esteem, and respect, but that of friendship,............. much closer than association.

Bill

At 3:44pm on February 14, 2009, Bob Brown said…: Hi Mel:

The quote I use is from the former CEO of Nordstroms when I worked with them Betsey Saunders then CEO said that "great service is unexpected, unnecessary and undeserved." That's a great quote....

Remind me of where we met! Glad to be connected.

Bob Brown
www.bobbrownss.com www.bobbrownmedia.com

At 2:05pm on November 30, 2008, Bill Baumgartner said…: Mel,

Thank you so much for taking the time to read my posts.

I appreciate you.

You are all so kind.

Thank you again,
Bill
Hamilton, Ohio

At 7:32pm on November 13, 2008, Armando Lopez said…: Mel, welcome to the site! Its good to see you sharing your knowledge, call me next time you are in town.

At 2:40pm on November 12, 2008, Ana Vuksanaj said…: Hi, it's great to meet you! I work for Armando Lopez and he is awesome! I will tell him you asked and will invite him to join as well. Where do you know him from?

At 4:58am on November 7, 2008, Leslie Howard said…: Thanks for the input Mel. I agree that I under represented the numbers, I only wanted to point out that a very minor mistake can be very costly. I didn't include the name of the restaurant for purposes of being PC. I don't want to start using this forum for trash talk about certain establishments. I will post an update under the last response about what happened when I contacted management. It should make one laugh! Thanks again, and much appreciated.

Leslie

At 8:53am on October 24, 2008, Anthony Presley said…: Mel -- thanks for befriending me! Very interesting blog posts, most of them right up my alley.

At 10:31am on August 25, 2008, Howard Appell said…: Welcome Mel, I'm sure you will find this site helpful. Our publication TRN is devoting our Octoiber issue to Catering. You may find that interesting too. Please see my profile.

At 9:04am on August 25, 2008, Mel Kleiman said…: Hi Mel,

Welcome to FohBoh! We are the leading social-business network for the global restaurant industry and growing fast. Thanks for joining.

Michael L. Atkinson
CEO | Co-Founder, FohBoh

At 9:04am on August 25, 2008, Mel Kleiman said…: Hi Mel,

It's my pleasure to be the first to welcome you to our fantastic community of foodservice professionals from all over the globe. With hundreds of blogs, discussions groups and events to discover, Fohboh is the perfect place for you to connect and communicate with colleagues. Don't hesitate to contact me with comments or criticisms.

Before you get started, take our quick video tour. Then check out our FohBoh Community Guidelines, as well as our FAQ. Once you're comfortable with the lay of the land, start a blog post or join a discussion group - we're glad you're here and can't wait to hear more from you.

Best,
Erin Shea
Director of Community Development, FohBoh