Matt Urdan
  • 49, Male
  • Bryson City, NC
  • United States
  • Nantahala Outdoor Center
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Matt Urdan's Groups

Matt Urdan's Discussions

Thanksgiving Music and Dining
2 Replies

Started this discussion. Last reply by Howard Appell Nov 24, 2008.

FDA Inspectors & Health Officials Sent into Restaurants!
8 Replies

Started this discussion. Last reply by Lou Apr 21, 2008.

Cherry Coke Porkloin
3 Replies

Started this discussion. Last reply by cookingwithfat Mar 25, 2008.


Matt Urdan: aka michiganrafter

Meltwater. Torrents. Meanderings. Delta.

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At 10:44pm on September 11, 2009, Food on Film said…
WOW! Matt, you've got a lot of points! Here's something you should tell all your friends about!

Watch a sample of the World Class Restaurant Service training film from World Class on Vimeo.

Award-Winning Training Film, World Class Restaurant Service Will Make You Money!

Whether you are a Restaurant Owner, a Restaurant Manager, or an aspiring Restaurant Waiter; invest in the techniques and knowledge that will make you money. With the World Class Restaurant Service training film, anyone can learn the principles for generating higher income and winning loyal customers, table by table, in the exciting world of customer service. Buy one DVD and train your entire staff!

Filmed against the breathtaking backdrop of Waikiki Beach, with it's world class beaches, resorts, and restaurants, this informative and entertaining DVD will capture your staff's attention as they learn about: Great Service, Serving a Quality Product, Showtime Attitude, Teamwork, Serving with Aloha, Product Knowledge, Greeting, Seating & Meeting the Guest, Winning Confidence, Increasing Sales, Anticipating Guest's Needs, Basic Service Standards, Wine Service, Lasting Impressions, and much more!

Visit us at:
At 10:37am on July 31, 2009,
Paul Paz
Hey Matt..
Good to see you back.
Interesting question.
How many beverages served in a coffe house a day?
I'd run that by FOHBOH, Matt Milletto, as he heads up the Barista Exchanged located in my neck of the woods, Portland, OR.
At 10:53am on March 6, 2009, Craig Priebe said…
Hi Matt
Today is the Deadline!
Here's an opportunity- won't take but a moment and it's fun...
- go here-
-and vote for #F06 Cherry Almond Truffles - vote only once and pass it on to all of your friends
I am a finalist in a big video recipe contest and I need your votes to win
deadline is TODAY Friday March 6
Craig Priebe
"Grilled Pizzas & Piadinas"
At 11:49am on January 30, 2009, pubmaster said…
I don't know if this will help - from what I'm seeing in No. Nevada:
8.50-9.00 - sandwich, deli, pizza makers
9.00-10.00 - entry line cooks
12.00-15.00 - senior broiler & saute
28-35k - sous chefs - hotels

A few years ago, In-N-Out Burger came to town, and started cooks at 12.00. It really skewed local comparisons.
Also, some Feds came through town once - Labor Dept, but doing a survey connected with Military contracts - don't remember exactly. Anyway, they sent me a copy of a report they did with a breakdown of wage ranges for our entire area.

It's out there somewhere

Cheers !
At 9:09am on January 26, 2009, Marlene said…
Hi Matt! I did demographic research last summer using Claritas. It's very thorough and I was able to comprise adverse impact per location based upon a 5 mile radius.
At 1:05pm on January 15, 2009, Jeff McLanahan said…
I just requested white water rafting information from a couple of places in West Virginia. I don't have an answer for you about the pizza delivery but I plan on sending it to our development team!
At 10:45am on January 12, 2009, susan holaday said…
you make me want to go there - and I have been pretty down on Disney parks since going to the Orlando Disney World some years ago and being appalled at how commercial everything was!
At 2:50am on December 18, 2008, Libiu Solomon said…
Hi Matt,

Would the following be of any interest to you, please write me back a short email. Thanks!

ClickATable can make a good day even better,

Libiu Solomon

VP for Business Development

Phone North America: 1 8666 0999 22

M:+972 54 4848 547

Position: Regional Distributor

Company: Restorun - One of the global leaders of Restaurant Managements systems.

Territory: To Be Discussed

General Scope:

We are actively recruiting a Software House or Point of Sale (POS) Integrator
that will be responsible for the expansion of our Restaurant Management Systems
in his territory.

Job responsibilities:

· Direct Sales of our restaurant Management Products Suite
Target customers: Full Service Restaurants and Restaurants chains

· Partners/Distributors recruit
Target customers: Restaurant and Hospitality web portals, POS Software Houses, POS resellers

Reporting line: To the VP for International Business Development

Required skills:

· Software house with Sales and Support resource of minimum 5 years
in the restaurants business.

· Point of Sale (POS) integrator with Sales and Support resource of minimum 5 years
in the restaurants business.

· Micros, Retalix, IBM POS, Casio POS, Radiant resellers - a major advantage

· Proven experience in Direct Sales into the Restaurants andd Hospitality market

· Proven experience in Channels Management, Partners recruiting - minimum 5 years

· Previous Sales Experience with - Opentable, Zagat, LiveBooking – a major advantage

· Previous Sales Experience with the major POS providers.

· Sales Revenue responsibility - minimum 3 million USD per year

· Software solutions – high level presentation skills

· Sustained Revenue/Budget/Target meeting – minimum 5 years

· Languages: English (Mother tongue), Spanish (an advantage)

Products and Services:

· Restorun's flagship table management solution, RESTORUN 2.0 is probably the most comprehensive restaurant management system in the Hospitality segment. It was purposely created to increase the restaurants main business drivers - enlarge the volume of reservations, enhance customers' loyalty, manage the customer database, optimize the restaurant occupancy to minimum and eliminate "No Shows".

· Our solutions were designed by restaurants owners with the restaurant special "touch" in mind such as to rapidly and easily update reservations in real time, dynamically change the layout of the restaurant, use "State of the art" technologies (as IVR, SMS, GPS and more…) to alert all involved parties - the restaurant staff, the guests, restaurant web portals and the operations IT teams.

· More than 1.3 Million guests worldwide have booked their orders in the course of the last 12 months with Restorun web based reservation system.

· Core functionalities of RESTORUN 2.0:

1. Table/ Seat Management (one of the best table management systems in the market) please visit

2. Web Reservations - Online/ Web Based table and events booking

3. CRM unique database and data mining reporting

4. Business Intelligence data mining – Top ten customers/ Worst ten customers "dashboard"

5. Alerts and acknowledgment via IVR / Wireless

6. Restaurants "Call" functionality Center

7. Concierge "Restaurant Module"

8. Multilingual operational support (English, Spanish and other 10 languages)
At 10:34am on November 24, 2008, Jeni Michelson said…
Hi Matt, Happy Thanksgiving. Say Hello to Michigan for me, I'm a former gander from Lansing. Have you heard the Motown CD from Boyz II Men? It's gorgeous!!!!! I think it came out in 2007, but I just heard a couple cuts from it and I was mesmerized.

Hope biz is hanging in for you, December is always good for us but we're squeaking by in the first quarter.

The Jen-I
At 9:06am on November 24, 2008, pubmaster said…
Happy Turkey


Latest Activity

bradley chun joined Matt Urdan's group

Local Store Marketing

This group is all about sharing ideas and strategies to market your restaurant in the local community. Different concepts need different approaches. Hopefully we can springboard off of each other for some very synergistic benefits.See More
Apr 3, 2013

Angie Silberberg liked Matt Urdan's blog post Weekly Manager Meeting Agenda
Mar 31, 2013

Kirsten Love joined Matt Urdan's group

Local Store Marketing

This group is all about sharing ideas and strategies to market your restaurant in the local community. Different concepts need different approaches. Hopefully we can springboard off of each other for some very synergistic benefits.See More
Feb 13, 2013

Steve Brown commented on Matt Urdan's group Local Store Marketing
"Loyal Mobility Positive Reviews Increase Page Rankings!"
Feb 5, 2013

Steve Brown joined Matt Urdan's group

Local Store Marketing

This group is all about sharing ideas and strategies to market your restaurant in the local community. Different concepts need different approaches. Hopefully we can springboard off of each other for some very synergistic benefits.See More
Feb 5, 2013

Steve Brown commented on Matt Urdan's group Coffee Lovers
" We are Green People Certified too! "
Feb 4, 2013

Steve Brown joined Matt Urdan's group

Coffee Lovers

All about coffee, coffeehouses, the coffee bean, coffee drinks, and pretty much anything else having to do with, mugs, and more.
Feb 4, 2013

James Thomas joined Matt Urdan's group

Coffee Lovers

All about coffee, coffeehouses, the coffee bean, coffee drinks, and pretty much anything else having to do with, mugs, and more.
Nov 24, 2012

Profile Information

Guest Relationship Marketing Manager
Nantahala Outdoor Center
What best describes my company
Casual, Fine Dining
Discovering new food, Discovering new wines, Consulting, Networking, Deals, New locations, Finding a Job, Career Advancement, Gaining Knowledge, Other
Personal Quote
"The first question which you will ask and which I must try to answer is this, 'What is the use of climbing Mount Everest?' and my answer must at once be, 'It is no use.' There is not the slightest prospect of any gain whatsoever. Oh, we may learn a little about the behavior of the human body at high altitudes, and possibly medical men may turn our observation to some account for the purposes of aviation. But otherwise nothing will come of it. We shall not bring back a single bit of gold or silver, not a gem, nor any coal or iron. We shall not find a single foot of earth that can be planted with crops to raise food. It's no use. So, if you cannot understand that there is something in man which responds to the challenge of this mountain and goes out to meet it, that the struggle is the struggle of life itself upward and forever upward, then you won't see why we go. What we get from this adventure is just sheer joy. And joy is, after all, the end of life. We do not live to eat and make money. We eat and make money to be able to enjoy life. That is what life means and what life is for." -- George Leigh Mallory, 1922
10+ Years in Restaurants/Hospitality Industry, Research, Library, Entertainment, Debate Coach and now Marketing, HR, and Creative Writing. Passion for knowledge, people, creativity, fun, food, drink and above all else, Whitewater Rafting.
Years in the Industry
In restaurants? 10+

A Photo to Keep Me Humble: Me in front of General Sherman

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Matt Urdan's Blog

Too much coffee can lead to hallucinations

According to a study by researchers at Durham University people with a higher caffeine intake, from coffee, tea and caffeinated energy drinks, are more likely to experience hallucinatory experiences such as hearing voices and seeing things that are not there.

This is a great excuse for ignoring your GM or District Manager: "What? You did? I'm sorry, I must have had too much coffee and thought I was hallucinating and hearing voices.… Continue

Posted on January 19, 2009 at 11:31am — 3 Comments

Omoma Cafexotico: El Salvadoran Coffee Rivals Kona

It's not good enough anymore to have a great product. You have to get the word out. Which is why I'm doubly pleased to be able to make this post. Most of my readers know that I love 100% Kona Coffee. I drink it. I write about it. I make updates on facebook on looking forward to brewing it. Well if you brag about something long enough, others will… Continue

Posted on January 15, 2009 at 12:19pm — 3 Comments

Take Responsibility For Your Business

WOW! I can't believe all the whining that is going on in this country right now. Yes, times are very hard and a lot of people are struggling just to put food on their table. But what is all this blame that is being passed around through emails about everything from the economy to what Oprah tells her viewers?

We can all blame Congress for the deep recession we're in right now, but who really let our country get this way? We did. We're the ones that took out subprime mortgages. We're… Continue

Posted on January 13, 2009 at 1:28pm — 5 Comments

Walt Disney World Service Standards

You just cant match the service you receive if you ever visit Walt Disney World. Customer service is a dying art. Can you believe, when on vacation the last two weeks, that I once asked for directions to a local movie theater from I-95--the major highway in the area, and no one at the movie theater could give me directions? When I explained I was in… Continue

Posted on January 9, 2009 at 12:25pm

In This Economy, Can You Afford Food Poisoning?

Times are rough, I know. Congress is spending our tax dollars like there's no tomorrow and even Governors are trying to sell their Senate Seats. It's a dog-eat-coyote world out there and it's necessary to tighten every belt.

That being said, I caution against too much cost-cutting. What can one employee hour mean for you? It might be the difference between meeting your new labor guidelines and a guest getting food poisoning.

On Wednesday afternoon, I ate at the Ryan's of… Continue

Posted on December 12, 2008 at 9:26am — 1 Comment





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Posting a job or finding a job starts here at FohBoh. Call us about special $50 posting packages to syndicate across all major jobs boards.

National News

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National Restaurant Association Statement on NLRB Joint Employer Decision

Today the National Restaurant Association issued the following statement regarding the National Labor Relations Board’s (NLRB) decision asserting McDonald’s Corporation is a joint employer of its franchisees:

National Restaurant Association Issues Support for Clearer ACA Definition of Seasonal Employment

The bipartisan legislation will align the definitions of seasonal employment in the Affordable Care Act and streamline the applicable large employer determination process.

Rising India, Inc. Announces Acquisition Strategy Toward a Sizable Slice of the QSR Pizza Pie

Rising India, Inc. (OTC: RSII), announces today it will immediately begin work toward the acquisition of up to 5 profitable stores in the popular Quick Serve Pizza Restaurant segment. Current targets are currently earning about $450,000 in revenues per year, per store. Acquisition of targets would provide immediate cash flow identified from profitable longstanding, absentee owner operations with proven model success.

Panera Bread Company Reports Q2 2014 Diluted EPS of $1.82

Q2 2014 Revenue increased 7% to $631 million - Q2 2014 Company-owned comparable net bakery-cafe transactions up 0.4%


If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.


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Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

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Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.

TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

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