Emerald.
I disagree with you and think that to have unstructured feedback as a determinant of decision making is unwise. I also think that that we need to be really careful before we assume that social media can solve business problems that it was…
Good stuff of course and likely balance is the the ideal - I have just never seen it happen in a balanced way. The media attention on social media outweighs most retention techniques...hence the airwaves would suggest social media as the only right…
Nice post - a real emperor has no clothes moment. It seems that much of what is done by companies is tactics in search of a strategy and even more alarming is being used as a grander coupon distribution system. If the business has a customer…
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My name is Matt Selbie and I am the founder and President of Oberon3 - developer of OPINIATOR.
Opiniator is an on-the-spot customer comments card where real guests use their own mobile phone to give their feedback about your business whilst they…
Hey Matt...
Good to meet you yesterday at the FSA Portland Food show! You might also preview some of the FOHBOH groups to network with those with your similal business interests.
Stay in touch!
Paul