Posted on June 15, 2009 at 8:40am
PerformanceScope is developing a normative fast casual guest satisfaction survey program.
We've all seen the "YOUR OPINION COUNTS!" invitations on guest checks. These direct guest feedback programs are used by leading restaurant chains (i.e., darden, brinker, panera, etc) to capture guest satisfaction and create service culture. The new nation-wide normative Guest Index will help fast casual growth chains or all sizes, including independents, do the same thing - with the added… Continue