"Chef,
You might try contacting Dorothy Frisch at Polished Service. Dorothy does service training and has a really good touch with this sort of thing. I imagine she'd be happy to give you some ideas. She's on FohBoh.
Mark Netsch"
Voice of the Restaurant Industry
Non-Operator
-
Mark Netsch
- Male
- Edina
- United States
- PerformanceScope, Inc.
- Blog Posts (1)
- Discussions (6)
- Events
- Groups (1)
- Photos
- Photo Albums
- Videos
Mark Netsch's Discussions
100% Satisfaction Guarantee. Really?
Started this discussion. Last reply by tcampos Jul 16, 2009. 1 Reply 0 Likes
Quick Poll: How do you measure customer satisfaction in your restaurant?
Started this discussion. Last reply by Devin McMillan Jul 20, 2009. 4 Replies 0 Likes
Mark Netsch's Page
Latest Activity
Profile Information
- Title
- President and Consultant
- Company
- PerformanceScope, Inc.
- Website
- http://www.PerformanceScope.com
- Which Restaurant Segment best describes my company
- Not Applicable
- Which department at the restaurant corporate office
- Not Applicable
- What is your profession
- Consultant
- Biography
- Mark Netsch is Founder and President of PerformanceScope, a survey research and consulting firm that provides organizational performance solutions including direct guest and employee feedback programs to restaurants. Mark draws on over twenty years experience in the restaurant industry to design measurement and accountability solutions for PerformanceScope’s clients ranging from single-unit operators to national chains. Mark guides operators in creating a customer-centric culture, creating guest and employee loyalty, and optimizing performance through accountability and feedback.
Mark Netsch's Blog
Nation-Wide Fast Casual Guest Satisfaction Measurement Program
Posted on June 15, 2009 at 8:40am 0 Comments 0 Likes
PerformanceScope is developing a normative fast casual guest satisfaction survey program.
We've all seen the "YOUR OPINION COUNTS!" invitations on guest checks. These direct guest feedback programs are used by leading restaurant chains (i.e., darden, brinker, panera, etc) to capture guest satisfaction and create service culture. The new nation-wide normative Guest Index will help fast casual growth chains or all sizes, including independents, do the same thing - with the added… Continue
We've all seen the "YOUR OPINION COUNTS!" invitations on guest checks. These direct guest feedback programs are used by leading restaurant chains (i.e., darden, brinker, panera, etc) to capture guest satisfaction and create service culture. The new nation-wide normative Guest Index will help fast casual growth chains or all sizes, including independents, do the same thing - with the added… Continue
Comment Wall (2 comments)
- At 9:57am on July 28, 2009,
Non-OperatorAlyson Mar, RD said… - Hi Mark,
Thanks for the connection. Look forward to your blog posts.
Alyson
FoodCalc
- At 12:06pm on July 3, 2009,
Erle Dardick said… - Hey Mark: Nice to see you at FohBoh. Stay tuned for our Bag Lunch Series that we will resume in September.
Advertisement
Industry News
Social Media News
Technology
Photos
© 2013 Created by FohBoh.
