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Has Franchise Training Failed Your Customers and Franchisees?

Replied Oct. 22, 2009

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Mark Netsch replied to Matthew Brown's discussion 'FOH training program'

Chef, You might try contacting Dorothy Frisch at Polished Service. Dorothy does service training and has a really good touch with this sort of thing. I imagine she'd be happy to give you some ideas. She's on FohBoh. Mark Netsch

June 7

Profile Information

ZIP code

55439

Title

President and Consultant

Company

PerformanceScope, Inc.

Website

http://www.PerformanceScope.com

mnetsch@PerformanceScope.com

Restaurant Segment

Not Applicable

I work at the unit level and my role is

Not Applicable

I work at the corporate level and my functional area is

Not Applicable

I work for the foodservice industry and my profession is

Consultant

Biography

Mark Netsch is Founder and President of PerformanceScope, a survey research and consulting firm that provides organizational performance solutions including direct guest and employee feedback programs to restaurants. Mark draws on over twenty years experience in the restaurant industry to design measurement and accountability solutions for PerformanceScope’s clients ranging from single-unit operators to national chains. Mark guides operators in creating a customer-centric culture, creating guest and employee loyalty, and optimizing performance through accountability and feedback.

Mark Netsch's Blog

Nation-Wide Fast Casual Guest Satisfaction Measurement Program

PerformanceScope is developing a normative fast casual guest satisfaction survey program.

We've all seen the "YOUR OPINION COUNTS!" invitations on guest checks. These direct guest feedback programs are used by leading restaurant chains (i.e., darden, brinker, panera, etc) to capture guest satisfaction and create service culture. The new nation-wide normative Guest Index will help fast casual growth chains or all sizes, including independents, do the same thing - with the added benefit of compar… Continue

Posted on June 15, 2009 at 8:40am —

Comment Wall (2 comments)

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At 9:57am on July 28, 2009, Alyson Mar, RD said…: Hi Mark,

Thanks for the connection. Look forward to your blog posts.

Alyson
FoodCalc

At 12:06pm on July 3, 2009, Erle Dardick said…: Hey Mark: Nice to see you at FohBoh. Stay tuned for our Bag Lunch Series that we will resume in September.