Non-Operator
Mark Netsch
  • Male
  • Edina
  • United States
  • PerformanceScope, Inc.
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Mark Netsch's connections

  • Alyson Mar, RD
  • Dorothy Frisch
  • Chris Durbin
  • Jeff Epstein
  • Erle Dardick
  • Michael L. Atkinson
  • FohBoh

Mark Netsch's Groups

Mark Netsch's Discussions

100% Satisfaction Guarantee. Really?
1 Reply

Started this discussion. Last reply by tcampos Jul 16, 2009.

Quick Poll: How do you measure customer satisfaction in your restaurant?
4 Replies

Started this discussion. Last reply by Devin McMillan Jul 20, 2009.

 

Mark Netsch's Page

Latest Activity


Non-Operator
Mark Netsch replied to Matthew Brown's discussion FOH training program
"Chef, You might try contacting Dorothy Frisch at Polished Service. Dorothy does service training and has a really good touch with this sort of thing. I imagine she'd be happy to give you some ideas. She's on FohBoh. Mark Netsch"
Jun 7, 2010

Profile Information

Title
President and Consultant
Company
PerformanceScope, Inc.
Website
http://www.PerformanceScope.com
What best describes my company
Not Applicable
Biography
Mark Netsch is Founder and President of PerformanceScope, a survey research and consulting firm that provides organizational performance solutions including direct guest and employee feedback programs to restaurants. Mark draws on over twenty years experience in the restaurant industry to design measurement and accountability solutions for PerformanceScope’s clients ranging from single-unit operators to national chains. Mark guides operators in creating a customer-centric culture, creating guest and employee loyalty, and optimizing performance through accountability and feedback.

Mark Netsch's Blog

Nation-Wide Fast Casual Guest Satisfaction Measurement Program

PerformanceScope is developing a normative fast casual guest satisfaction survey program.



We've all seen the "YOUR OPINION COUNTS!" invitations on guest checks. These direct guest feedback programs are used by leading restaurant chains (i.e., darden, brinker, panera, etc) to capture guest satisfaction and create service culture. The new nation-wide normative Guest Index will help fast casual growth chains or all sizes, including independents, do the same thing - with the added… Continue

Posted on June 15, 2009 at 8:40am

Comment Wall (2 comments)

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At 9:57am on July 28, 2009,
Non-Operator
Alyson Mar, RD
said…
Hi Mark,

Thanks for the connection. Look forward to your blog posts.

Alyson
FoodCalc
At 12:06pm on July 3, 2009, Erle Dardick said…
Hey Mark: Nice to see you at FohBoh. Stay tuned for our Bag Lunch Series that we will resume in September.
 
 
 

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