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Franchising

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Mark Netsch's Discussions

100% Satisfaction Guarantee. Really?

Started this discussion. Last reply by tcampos Jul 16, 2009. 1 Reply 0 Likes

Quick Poll: How do you measure customer satisfaction in your restaurant?

Started this discussion. Last reply by Devin McMillan Jul 21, 2009. 4 Replies 0 Likes

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Mark Netsch's Page

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Mark Netsch replied to Matthew Brown's discussion 'FOH training program'

Chef, You might try contacting Dorothy Frisch at Polished Service. Dorothy does service training and has a really good touch with this sort of thing. I imagine she'd be happy to give you some ideas. She's on FohBoh. Mark Netsch

Jun 8, 2010

Profile Information

Zip Code: 55439

Title: President and Consultant

Company: PerformanceScope, Inc.

Website: http://www.PerformanceScope.com

Restaurant Segment: Not Applicable

I work at the unit level and my role is: Not Applicable

I work at the corporate level and my functional area is: Not Applicable

I work for the foodservice industry and my profession is: Consultant

Biography: Mark Netsch is Founder and President of PerformanceScope, a survey research and consulting firm that provides organizational performance solutions including direct guest and employee feedback programs to restaurants. Mark draws on over twenty years experience in the restaurant industry to design measurement and accountability solutions for PerformanceScope’s clients ranging from single-unit operators to national chains. Mark guides operators in creating a customer-centric culture, creating guest and employee loyalty, and optimizing performance through accountability and feedback.

Mark Netsch's Blog

Nation-Wide Fast Casual Guest Satisfaction Measurement Program

Posted on June 15, 2009 at 8:40am 0 Comments 0 Likes

PerformanceScope is developing a normative fast casual guest satisfaction survey program.

We've all seen the "YOUR OPINION COUNTS!" invitations on guest checks. These direct guest feedback programs are used by leading restaurant chains (i.e., darden, brinker, panera, etc) to capture guest satisfaction and create service culture. The new nation-wide normative Guest Index will help fast casual growth chains or all sizes, including independents, do the same thing - with the added… Continue

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At 9:57am on July 28, 2009, Alyson Mar, RD said…: Hi Mark,

Thanks for the connection. Look forward to your blog posts.

Alyson
FoodCalc

At 12:06pm on July 3, 2009, Erle Dardick said…: Hey Mark: Nice to see you at FohBoh. Stay tuned for our Bag Lunch Series that we will resume in September.