Marilyn Sherman's connections

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Marilyn Sherman's Groups

Coaching in Hospitality

67 members
16 Comments 1 Like
Caniacs

38 members
4 Comments 0 Likes

Society for Foodservice …

18 members
1 Comment 0 Likes

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Marilyn Sherman's Discussions

Is your focus on training servers to increase check average? Or is your focus on providing great customer service training and increases check average and tip % will come?

Started this discussion. Last reply by Tony Garner Oct 22, 2010. 11 Replies 0 Likes

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Marilyn Sherman's Page

Latest Activity

Marilyn Sherman liked Barry Chandler's blog post 'Why it’s not about 4,000 fans, it’s about 1 customer' Sep 28, 2011

Marilyn Sherman commented on Barry Chandler's blog post 'Why it’s not about 4,000 fans, it’s about 1 customer'

Love it love it love it! Thanks for posting - I always love creative customer service stories!

Sep 28, 2011

Tony Garner replied to Marilyn Sherman's discussion 'Is your focus on training servers to increase check average? Or is your focus on providing great customer service training and increases check average and tip % will come?'

I believe that all training should be on customer service because if you try to get one check up, and have bad service that customer will not be back so you lost that later money for that few extra dollars you made on that night.

Oct 22, 2010

Congratulate them!

Marilyn Sherman was featured Jul 8, 2010

Marilyn Sherman replied to Matthew Brown's discussion 'FOH training program'

Hey Chef Matthew - I am speaking at NRA tomorrow on How to Increase Tip Percentage and Check Average at you Restaurant. Let me know if you want some help with that topic. And you are right - anger doesn't bode well with training and inspiring a…

May 23, 2010

Marilyn Sherman is now friends with Bennie Ray, Paul Paz, Keith Bernhardt and Stoligirl more May 10, 2010

Kelly and Marilyn Sherman are now friends Apr 27, 2010

Profile Information

Zip Code: 89117

Title: Owner

Company: UpFront Presentations

Website: http://www.marilynsherman.com

Restaurant Segment: Other

I work at the unit level and my role is: Training

I work at the corporate level and my functional area is: Training

I work for the foodservice industry and my profession is: Educator

Interests: Consulting, Learning, Making Friends, Networking

Personal Quote: "Life is short - live it in the front-row!" That's one of mine...

Biography: Graduate of Washington State University. After working in corporate America, became a full time seminar leader for a seminar company and after five years started my own business as a full time motivational/inspirational speaker concentrating in the foodservice industry. I am a member of Women's Foodservice Forum and Society of Foodservice Management