Leslie Howard 39, Female Indianapolis, Indiana United States Streamline by Design, Organizing…: Like

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Restaurant Cost Control

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National Speakers Associ…

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Leslie Howard's Discussions

Gimmicks

Started this discussion. Last reply by Howard Appell Mar 10, 2009. 1 Reply 0 Likes

Why don't Owners/Managers Ever Use the Office for Meetings?

Started this discussion. Last reply by pubmaster Nov 5, 2008. 6 Replies 0 Likes

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Leslie Howard's Page

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Michael Cole and Leslie Howard are now friends Sep 28, 2011

Profile Information

Zip Code: 46250

Title: Hospitality Helper

Company: Streamline by Design, Organizing Solutions for the Hospitality Industry

Website: http://www.streamlinebd.com

Restaurant Segment: Other

I work at the unit level and my role is: Not Applicable

I work at the corporate level and my functional area is: Not Applicable

I work for the foodservice industry and my profession is: Other

In which categories do you purchase, or specify the purchase of products for your organization?: Equipment, Systems (technology), Services

Interests: Consulting, Learning, Making Friends, Networking

Personal Quote: Absolutely!

Biography: Streamline by Design specializes in efficiency and organizational solutions for those in the hospitality industries.

Through practical applications and a hands-on approach, Streamline by Design focuses on areas that are often times undervalued. These areas include workflow management, file management, document management, data retrieval, email management, office functionality, inventory management and systems, identity management, disaster preparedness, technology based solutions, and spacial design.

Combining over twenty years of restaurant and hospitality experience, Leslie Howard looks for the best solutions to help companies increase productivity and decrease stress levels.

Years in the Industry: 20+

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Leslie Howard's Blog

Managing Email – Effectively

Posted on July 10, 2009 at 7:18am 4 Comments 0 Likes

So you just got off the phone with someone who has called to let you know that the email that they just sent you has bounced back. You sheepishly respond that there must be something wrong with your server. You apologize for any inconvenience and promise to contact the host company to straighten out the situation.

Upon hanging up the receiver, you sigh knowing that the real reason that the email bounced was because your in-box contains more than 2,000 emails and you just haven’t had… Continue

Vendor Bender

Posted on June 30, 2009 at 7:12am 1 Comment 0 Likes

I received an alarming call last week; the message left informed me that my business “must not be doing very well.” Wow, that might have been a scary message except for the fact that things are going great.

So who left this message for me? My bank, a disgruntled business that was not happy with my service, or a competitor who was trying to ruffle my feathers? The answer is; none of the above. Instead, I was shocked to find out it was a vendor whom I hadn’t spoken with in a few… Continue

You Wear a Name Tag – Right?

Posted on April 16, 2009 at 11:45am 6 Comments 0 Likes

I find it funny that we use labels to identify humans, but not product. It’s the idea of nametags versus labels. After all, isn’t it much easier to identify a human wearing a uniform in comparison to items and product that are hidden behind closed doors or behind other items?

A few weeks ago I was in one of those office supply giants having some printing done. After the first test page was complete we noticed that the black ink was causing… Continue

Going To The Dogs

Posted on April 5, 2009 at 9:07am 6 Comments 0 Likes

With all the doom and gloom finding its way into our daily lives I was just reminded by Ben Stein that maybe we should look to dogs for a source of inspiration.

What if we greeted each person as if they were an old friend?

What if we showed that excitement by wearing the biggest smile on our face?

What if we didn’t care about a person’s title or station in life?

What if we were not impressed by monetary… Continue

It's Not Magic, It's A Trick

Posted on March 24, 2009 at 6:01am 4 Comments 0 Likes

As restaurants scramble to stand out among their competitors, one simple trick can help you rise above the competition.

You can do this by simply assessing the dinnerware that you place in front of your guests. What does it say about you? Are they worn and weathered? Do they represent the mode of your establishment? By setting a standard for tableware in your restaurant you create a better first impression.

Take a moment to… Continue

Comment Wall (58 comments)

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At 7:59pm on January 20, 2010, Bill Baumgartner said…: Hi Leslie,

I noticed you changed your profile recently.
Haven't seen you on FohBoh lately?

Bill

At 4:18pm on September 4, 2009, Jagadish C said…: Hi Leslie-

Pow! (http://www.powdeal.com) is focused on filling restaurant tables. This is done by making deals and incentives
available on all channels - web, affiliates, email, iPhone, Blackberry, Mobile Browser,SMS,and social networking to
consumers. On iPhone and Blackberry deals available anytime/anywhere.

Any ideas and suggestions from you are welcome. You can probably help us by promoting us, if you think our product is valuable.

Thanks,
Jagadish

At 10:22am on July 23, 2009, Alyson Mar, RD said…: Hi Leslie,

Thanks for the connection. Looking forward to reading your blogs.

Alyson
FoodCalc

At 7:00am on June 30, 2009, Chris McHugh said…: Leslie,

I am still working on a package for you regarding prison facilities. Prisons are a difficult type of project, they deal with certain specifications that need to be met per that particular job. I almost have it completed for you though and will send something out soon. Feel free to contact me with any questions. Thanks again for referring me to FohBoh it's great... Take care and I'll be in touch

Chris

At 9:42am on April 7, 2009, Debra Straka said…: How about our Spartans? Overachieving ~ yes, but some truly great moments in this year's tournament.

At 7:39am on March 27, 2009, Michael L. Atkinson said…: Great question! First, we are planning a party, so all 11,000 members will be invited. Second, we are having buttons made with our logo on it.

While we are not planning to exhibit this year, we will have a staging area. More on NRA events next month.

Cheers!

At 9:57pm on March 22, 2009, Pat Jack said…: I am finding that the ability of both the BOH and the FOH to keep up with the increased speed that handheld POS ordering systems offer is the primary concern for a consultant dealing with these systems.

Customers in the New Orleans area find the handheld POS absolutely fascinating but are accustomed to rapid firing their orders verbally, and do not understand that some patience with servers new to the system yields error free ordering and extremely fast service times.

Ever notice how customers like to keep their eyes glued to the menu while ordering, especially if they are new?

The handhelds prompt the server to enter information in a linear fashion and are somewhat limited in the ability to be flexible. Many say that the handhelds are impersonal however the ability of the server to draw the customer into the 'internet' world is immidiately apparent.

Many customers after ordering from servers using handhelds will be observed to enter into discussions about the 'internet' and their favorite websites, it brings that type of culture to bear during the dining experience.

Again, the BOH must be PREPARED both mentally and with training to handle the increased speed of the ENTIRE process.

Handheld POS will not increase the speed of your employees, it may very well put pressure on a staff that is not prepared to handle that pressure.

In Britain a server can actually recieve a fine from the government if they take an order without a handheld. Handheld POS in Britain is literally the law. A food service clerk, (server), in Britain MUST use a handheld to process the credit card as well and may not leave the table with the credit card.

At 2:21pm on March 21, 2009, Pat Jack said…: Hi Leslie,

I see you are a restaurant nerd like myself. I'm working on putting together a consultancy in Louisiana to enable restaurants to use wireless handheld POS. I look forward to examining your posts and keeping up with folks like yourself.

At 6:18pm on March 10, 2009, Bill Baumgartner said…: Leslie,

from my comment on,
"A Bottle of A1 and The Loss of a Restaurant,"
I guess you now know, I have a crazy way of looking at things.

Bill