Voice of the Restaurant Industry
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Leslie Howard
- Female
- Indianapolis, Indiana
- United States
- Streamline by Design
- Blog Posts (14)
- Discussions (9)
- Events
- Groups (5)
- Photos (8)
- Photo Albums (1)
- Videos
Leslie Howard's Groups
Leslie Howard's Discussions
Gimmicks
Started this discussion. Last reply by Howard Appell Mar 10, 2009. 1 Reply 0 Likes
Why don't Owners/Managers Ever Use the Office for Meetings?
Started this discussion. Last reply by pubmaster Nov 5, 2008. 6 Replies 0 Likes
Leslie Howard's Page
Latest Activity
Profile Information
- State
- Indiana
- Title
- Certified Professional Organizer
- Company
- Streamline by Design
- Website
- http://www.streamlinebydesign.us
- Twitter Handle
- streamlineindy
- Which Restaurant Segment best describes my company
- Other
- Which department at the restaurant corporate office
- Not Applicable
- What is your profession
- Other
- Interests
- Consulting, Learning, Making Friends, Networking
- Personal Quote
- Absolutely!
- Biography
- Streamline by Design specializes in efficiency and organizational solutions for those in the hospitality industries.
Through practical applications and a hands-on approach, Streamline by Design focuses on areas that are often times undervalued. These areas include workflow management, file management, document management, data retrieval, email management, office functionality, inventory management and systems, identity management, disaster preparedness, technology based solutions, and spacial design.
Combining over twenty years of restaurant and hospitality experience, Leslie Howard looks for the best solutions to help companies increase productivity and decrease stress levels.
- Years in the Industry
- 20+
Leslie Howard's Photos
Leslie Howard's Blog
Managing Email – Effectively
Posted on July 10, 2009 at 7:18am 4 Comments 0 Likes
So you just got off the phone with someone who has called to let you know that the email that they just sent you has bounced back. You sheepishly respond that there must be something wrong with your server. You apologize for any inconvenience and promise to contact the host company to straighten out the situation.
Upon hanging up the receiver, you sigh knowing that the real reason that the email bounced was because your in-box contains more than 2,000 emails and you just haven’t had… Continue
Upon hanging up the receiver, you sigh knowing that the real reason that the email bounced was because your in-box contains more than 2,000 emails and you just haven’t had… Continue
Vendor Bender
Posted on June 30, 2009 at 7:12am 1 Comment 0 Likes
I received an alarming call last week; the message left informed me that my business “must not be doing very well.” Wow, that might have been a scary message except for the fact that things are going great.
So who left this message for me? My bank, a disgruntled business that was not happy with my service, or a competitor who was trying to ruffle my feathers? The answer is; none of the above. Instead, I was shocked to find out it was a vendor whom I hadn’t spoken with in a few… Continue
So who left this message for me? My bank, a disgruntled business that was not happy with my service, or a competitor who was trying to ruffle my feathers? The answer is; none of the above. Instead, I was shocked to find out it was a vendor whom I hadn’t spoken with in a few… Continue
You Wear a Name Tag – Right?
Posted on April 16, 2009 at 11:45am 6 Comments 0 Likes
A few weeks ago I was in one of those office supply giants having some printing done. After the first test page was complete we noticed that the black ink was causing… Continue
Going To The Dogs
Posted on April 5, 2009 at 9:07am 6 Comments 0 Likes
With all the doom and gloom finding its way into our daily lives I was just reminded by Ben Stein that maybe we should look to dogs for a source of inspiration.
What if we greeted each person as if they were an old friend?
What if we showed that excitement by wearing the biggest smile on our face?
What if we didn’t care about a person’s title or station in life?
What if we were not impressed by monetary… Continue
It's Not Magic, It's A Trick
Posted on March 24, 2009 at 6:01am 4 Comments 0 Likes
You can do this by simply assessing the dinnerware that you place in front of your guests. What does it say about you? Are they worn and weathered? Do they represent the mode of your establishment? By setting a standard for tableware in your restaurant you create a better first impression.
Take a moment to… Continue
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Comment Wall (58 comments)
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I noticed you changed your profile recently.
Haven't seen you on FohBoh lately?
Bill
Pow! (http://www.powdeal.com) is focused on filling restaurant tables. This is done by making deals and incentives
available on all channels - web, affiliates, email, iPhone, Blackberry, Mobile Browser,SMS,and social networking to
consumers. On iPhone and Blackberry deals available anytime/anywhere.
Any ideas and suggestions from you are welcome. You can probably help us by promoting us, if you think our product is valuable.
Thanks,
Jagadish
Non-OperatorAlyson Mar, RD said…
Thanks for the connection. Looking forward to reading your blogs.
Alyson
FoodCalc
Non-OperatorChris McHugh said…
I am still working on a package for you regarding prison facilities. Prisons are a difficult type of project, they deal with certain specifications that need to be met per that particular job. I almost have it completed for you though and will send something out soon. Feel free to contact me with any questions. Thanks again for referring me to FohBoh it's great... Take care and I'll be in touch
Chris
While we are not planning to exhibit this year, we will have a staging area. More on NRA events next month.
Cheers!
Non-OperatorPat Jack said…
Customers in the New Orleans area find the handheld POS absolutely fascinating but are accustomed to rapid firing their orders verbally, and do not understand that some patience with servers new to the system yields error free ordering and extremely fast service times.
Ever notice how customers like to keep their eyes glued to the menu while ordering, especially if they are new?
The handhelds prompt the server to enter information in a linear fashion and are somewhat limited in the ability to be flexible. Many say that the handhelds are impersonal however the ability of the server to draw the customer into the 'internet' world is immidiately apparent.
Many customers after ordering from servers using handhelds will be observed to enter into discussions about the 'internet' and their favorite websites, it brings that type of culture to bear during the dining experience.
Again, the BOH must be PREPARED both mentally and with training to handle the increased speed of the ENTIRE process.
Handheld POS will not increase the speed of your employees, it may very well put pressure on a staff that is not prepared to handle that pressure.
In Britain a server can actually recieve a fine from the government if they take an order without a handheld. Handheld POS in Britain is literally the law. A food service clerk, (server), in Britain MUST use a handheld to process the credit card as well and may not leave the table with the credit card.
Non-OperatorPat Jack said…
I see you are a restaurant nerd like myself. I'm working on putting together a consultancy in Louisiana to enable restaurants to use wireless handheld POS. I look forward to examining your posts and keeping up with folks like yourself.
from my comment on,
"A Bottle of A1 and The Loss of a Restaurant,"
I guess you now know, I have a crazy way of looking at things.
Bill
Like the new pic !
Also the wedding photos are great !
Hope all is well.
Keith
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