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Kristen Daukas liked Ty Sullivan's blog post The Top 3.5 Way’s You Really Should Handle Customer Service (A Parody)Kristen Daukas liked Ty Sullivan's blog post Just "Because": The Beatles Lessons in Customer Service
Kristen Daukas commented on Erica's group Food and Beverage Media"Has anyone used LoSo yet? http://www.loso.net/ I'm currently evaluating tools that can combine rewards with email with social for one of my clients and an curious to see if anyone is familiar with it.
Thanks!"
Kristen Daukas joined Erica's group
Food and Beverage Media
This group is ideal for people who are involved in the media side of the food, beverage and hospitality industries, including print, broadcast and online editors and writers, PR and promotions professionals, advertisers and marketers, and others.
Kristen Daukas commented on Kristen Daukas's blog post Deleting Comments — Bad Move"Thanks, Michael! In this world of instant notification, people have to be trained to deal with issues properly. Not only are you running the risk of losing that customer but now that customer has a megaphone to let the world know what you've…"
Non-OperatorMichael Leaders commented on Kristen Daukas's blog post Deleting Comments — Bad Move
"Kristen I really loved this post so I had to sign up for FohBoh so I could submit this comment. You are so right that deleting the comments is a bad move. A bad comment can actually be an opportunity to showcase to people how well you handle…"
Kristen Daukas commented on Kristen Daukas's blog post Deleting Comments — Bad Move"Thanks Jill & FohBoh for reading and commenting! I am amazed at the number of places that do this with no concern how quickly word spreads now!"
Jill McFarland commented on Kristen Daukas's blog post Deleting Comments — Bad Move"Totally agree! People that take the time to comment want to be heard. I can't think of anything that would anger them more than being deleted instead of addressed. If you're not going to listen, it would be naive to think…"
Kristen Daukas commented on Dave Turner's blog post Chasing Sales vs. Building A Brand"Too many times brands veer off to left field because it's what they think they should do. I've abandoned certain ones because what I loved so much about them in the beginning, essentially became an after thought."
Kristen Daukas's blog post was featuredDeleting Comments — Bad Move
I preach this over and over and over again -If your customers leave you a bad review or critical remark on any of your social media sites or even your company website, do NOT delete it.Let me say that again. Do NOT delete it. The only thing you’re going to accomplish by deleting them is ticking them off even more.The only time that you should ever delete a comment like that is if there is…See More
Kristen Daukas posted a blog postDeleting Comments — Bad Move
I preach this over and over and over again -If your customers leave you a bad review or critical remark on any of your social media sites or even your company website, do NOT delete it.Let me say that again. Do NOT delete it. The only thing you’re going to accomplish by deleting them is ticking them off even more.The only time that you should ever delete a comment like that is if there is…See More
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- http://www.twincitysam.com
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- @KristenDaukas
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Kristen Daukas's Blog
Deleting Comments — Bad Move
Posted on July 7, 2011 at 8:00am 5 Comments 1 Like
I preach this over and over and over again -If your customers leave you a bad review or critical remark on any of your social media sites or even your company website, do NOT delete it.
Let me say that again. Do NOT delete it. The only thing you’re going to accomplish by
deleting them is ticking them off even more.
The only time that you should…
ContinueComment Wall (1 comment)
- At 5:16am on July 7, 2011,
Operator - ChefMarcus Guiliano said… - Congratulations on joining FohBoh! This is a wonderful online restaurant community with lots of great postings. Enjoy the site and keep active with pictures, comments and postings.
Chef Marcus Guiliano
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