Kristen Daukas
  • Female
  • Twin
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  • Michael Leaders
  • Tina R Wells
  • Marcus Guiliano
  • Ty Sullivan

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Latest Activity

Kristen Daukas and Michael Leaders are now friends
May 30, 2012
Kristen Daukas liked Ty Sullivan's blog post The Top 3.5 Way’s You Really Should Handle Customer Service (A Parody)
May 16, 2012
Tina R Wells and Kristen Daukas are now friends
Apr 25, 2012
Kristen Daukas liked Ty Sullivan's blog post Just "Because": The Beatles Lessons in Customer Service
Sep 22, 2011
Kristen Daukas liked Ty Sullivan's profile
Sep 22, 2011
Kristen Daukas commented on Erica's group Food and Beverage Media
"Has anyone used LoSo yet? http://www.loso.net/ I'm currently evaluating tools that can combine rewards with email with social for one of my clients and an curious to see if anyone is familiar with it.   Thanks!"
Aug 3, 2011
Kristen Daukas joined Erica's group
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Food and Beverage Media

This group is ideal for people who are involved in the media side of the food, beverage and hospitality industries, including print, broadcast and online editors and writers, PR and promotions professionals, advertisers and marketers, and others.
Aug 3, 2011

Non-Operator
Michael Leaders liked Kristen Daukas's blog post Deleting Comments — Bad Move
Jul 19, 2011
Kristen Daukas commented on Kristen Daukas's blog post Deleting Comments — Bad Move
"Thanks, Michael! In this world of instant notification, people have to be trained to deal with issues properly. Not only are you running the risk of losing that customer but now that customer has a megaphone to let the world know what you've…"
Jul 14, 2011

Non-Operator
Michael Leaders commented on Kristen Daukas's blog post Deleting Comments — Bad Move
"Kristen I really loved this post so I had to sign up for FohBoh so I could submit this comment. You are so right that deleting the comments is a bad move. A bad comment can actually be an opportunity to showcase to people how well you handle…"
Jul 13, 2011
Kristen Daukas commented on Kristen Daukas's blog post Deleting Comments — Bad Move
"Thanks Jill & FohBoh for reading and commenting! I am amazed at the number of places that do this with no concern how quickly word spreads now!"
Jul 12, 2011
Jill McFarland commented on Kristen Daukas's blog post Deleting Comments — Bad Move
"Totally agree!  People that take the time to comment want to be heard.  I can't think of anything that would anger them more than being deleted instead of addressed.  If you're not going to listen, it would be naive to think…"
Jul 12, 2011
Kristen Daukas commented on Dave Turner's blog post Chasing Sales vs. Building A Brand
"Too many times brands veer off to left field because it's what they think they should do. I've abandoned certain ones because what I loved so much about them in the beginning, essentially became an after thought."
Jul 7, 2011
Kristen Daukas's blog post was featured

Deleting Comments — Bad Move

I preach this over and over and over again -If your customers leave you a bad review or critical remark on any of your social media sites or even your company website, do NOT delete it.Let me say that again.  Do NOT delete it.  The only thing you’re going to accomplish by deleting them is ticking them off even more.The only time that you should ever delete a comment like that is if there is…See More
Jul 7, 2011
Kristen Daukas posted a blog post

Deleting Comments — Bad Move

I preach this over and over and over again -If your customers leave you a bad review or critical remark on any of your social media sites or even your company website, do NOT delete it.Let me say that again.  Do NOT delete it.  The only thing you’re going to accomplish by deleting them is ticking them off even more.The only time that you should ever delete a comment like that is if there is…See More
Jul 7, 2011
Kristen Daukas and Marcus Guiliano are now friends
Jul 7, 2011

Profile Information

Title
President
Company
Twin
Website
http://www.twincitysam.com
Twitter Handle
@KristenDaukas
What best describes my company
Other
Years in the Industry
25

Kristen Daukas's Blog

Deleting Comments — Bad Move



I preach this over and over and over again -If your customers leave you a bad review or critical remark on any of your social media sites or even your company website, do NOT delete it.

Let me say that again.  Do NOT delete it.  The only thing you’re going to accomplish byKristen DAukas Twin City Sales and Marketing customer service  deleting them is ticking them off even more.

The only time that you should…

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Posted on July 7, 2011 at 8:00am — 5 Comments

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At 5:16am on July 7, 2011, Marcus Guiliano said…
Congratulations on joining FohBoh! This is a wonderful online restaurant community with lots of great postings. Enjoy the site and keep active with pictures, comments and postings.

Chef Marcus Guiliano
 
 
 

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