pubmaster's Page

Dine and Dash: The Walk-out Capitol of the World

I happen to work in what must be the walk-out capitol of the world…

I’ve never worked in a place with so many DFI’s – defrauding an innkeeper. We have a full-time security force and surveillance cameras 24/7. We are always on alert for suspects, yet, incredibly, we have a high incidence of walk-outs.…

Of Body Bags and Breakfast

A guest died in our restaurant.

The manager on duty, one of my trainees, was called to the table because a guest was choking. He performed Heimlich procedures, and the guest expelled a chunk of food. Then, the guest collapsed into dead weight. The young manager held him as long as he could, and performed CPR lifesaving techniques. Our security was slow to respond, however, the paramedics soon arrived to take…

Of Body Bags and Breakfast

A guest died in our restaurant.

The manager on duty, one of my trainees, was called to the table because a guest was choking. He performed Heimlich procedures, and the guest expelled a chunk of food. Then, the guest collapsed into dead weight. The young manager held him as long as he could, and performed CPR lifesaving techniques. Our security was slow to respond, however, the paramedics soon arrived to take…

We have guests that I only see once a year - like now for our annual Hot August Nights event. We have been serving them for years, and at multiple locations. I love my regular guests.

So, tonight I am seating some guests, and a guy says, "My God, haven't you retired, yet?"

My answer to them was. "kicking and screaming...that's the only way I'm going out"

I love what I do.

There’s an old steak house in Reno that hails to the Rat Pack Days. Long gone are its days of glory and professionalism.

This shot is of the cook’s line – notice the small door at the end of the line, and the small red sign above it.…