Restaurants are a common new business venture but unfortunately, they also have a high rate of business failure.
We ask ourselves... what are the reasons people go to restaurants? Dining out is more than just going for food. In many situations, dining out means a social event or an entertainment experience. The overall atmosphere within the restaurant has a large impact. The manager or owner of a restaurant needs to have a focus on the customers' entire dining…Continue
The best employee-driven operators ask themselves, "What do we want to be famous for with our employees?" Is it favoritism, mercurial moods, daily doubles, endless closing-opening shifts? Or do you offer moral leadership, fairness, energy, equity, balance, challenge and fun? The best operators know that they're not just selling food and beverages, they're selling the server's smile, energy, knowledge, attitude and empathy. The care and maintenance of… Continue