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Ian Maksik and Bill Campion are now friends Jul 17, 2010

Is Service Really Important ... a Plea in the form of a ?

To my peers in hospitality I need a favor to help me before opening my new Service Arts Institute (Schools for the Service Arts).and jumping headfirst into a new and exciting adventure in Service.I'm finishing up my four-year full-time consulting assignment for a NY/NJ based Restaurant/ Catering Group and getting back to the Service Scene by hopefully opening some new Service Training Schools with Ed Godziszewski (former Operations Director for Lackmann Catering). Also (now that I'm free) I'd…See More

Blog post by Ian Maksik Jul 11, 2010

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Profile Information

Title: Owner

Company: "Professor of Service"

Website: http://usawaiter.com

Restaurant Segment: Catering, Casual, Fine Dining, Hotel Fine Dining, Upscale Casual

Interests: Consulting, Making Friends, Networking, Franchising, Finding Investors, Career Advancement, Gaining Knowledge

Personal Quote: "Service = Sales for 73 % of the public return to food service establishment due to service while only 12% return due to food"

Biography: Ian Maksik “America’s Service Guru” … Professional Opener & “Enter-Trainer”
2055 Center Ave. Fort Lee, NJ 07024 Ste. 6E 201-482-4922 Cell: 954-804-5413 ian@usawaiter.com Seek a permanent position as Corporate Executive, Recruiter, GM, Dir. of F&B, Catering, Sales & Marketing, Training or Operations. Presently: GM & Training Director for a large Restaurant /Catering Group in NY/NJ area as well as opening consultant for a new concept that hopes to be Chocolates answer to Starbucks.

SUMMARY… Renowned Hospitality Professional Who’s Milestones Include:
• Training of thousands in FOH & BOH F & B procedures & techniques
• Opening & developing a dozen + facilities with sales over $75,000,000.00
• Authoring the “A to Z’s of Professional Table Service” and “Service Stinks”
• Selling and coordinating thousands of high-profile corporate events, over 17,000 weddings (2-caterered divorces) & thousands of social, fraternal & charitable events
• Appearing as Trainer, Lecturer and Keynoter at major industry conferences
• Catering Editor of CUE (NY Magazine) Opinions appear in print & web magazines
• Founding one of this countries only Schools for the Service Arts
• Planning & sponsoring the nation’s First Conference for the Service Arts in 2008
• Being one of the only trainers of Maids & Butlers in the homes of the rich & famous

SPECIAL SKILLS… Talented “Enter-Trainer”… Marvelous Motivator… Creative Caterer
Maverick (out-of-the-box) Manager… Sensational Salesperson… Remarkable Restaurateur

CAREER DRIVER… A challenging opportunity permitting me to demonstrate my abilities in
training, developing operations & sales as a self-starting professional executive

HOSPITALITY ADVENTURES… Consultant (1993 – present) ● GM/ Trainer of large Rest &
Catering Group ● Trained thousands in The Service Arts ● Professional facility opener ● Owner/
Dean of The Schools for the Service Arts ● Owned large Temp to Perm Employment Agency ●High-
profile Event Planner ●Authorized Sales Rep. for 375 Restaurants, Hotels & Caterers ●Leading Site-
finder for the Catering Industry ● Worldwide Keynoter, Lecturer & Trainer at major industry
conferences and trade-shows

(Prior to 1993) ●Director Sales & Marketing Ome Caterers, NJ ●GM of the famous Glen Island
Casino ●Dir. of OP Catering, Madison Hotel, Morristown, NJ ●President IBM, Ltd ●Dir. Sales &
Marketing Continental Hosts, Ltd. (25-million in annual sales) ●Up -graded Imperial Manor, Paramus,
NJ ●Opened Albee’s of Huntington as GM ●Purchased & operated the Carriage Club, Supper Club,
Teaneck, NJ ●Opened The Atrium, West Orange, NJ ●Partner in Restaurant Marketing Plus
marketing hundreds of NYC Restaurants, Hotels & Caterers selling 1500 small groups per year

(More) ●Dir. of Catering, Sales & Marketing for Singer’s Hotel, Spring Valley, NY ●Built & managed as GM
Terrace on the Park, World’s Fair Grounds, Flushing, NY ●GM/F & B Dir./Dir. of Catering & Sales
of the JFK Airport Hilton Inn ●GM of the World’s largest theatre-restaurant, The Town & Country
Club, Brooklyn, NY ●Club Officer US Army Fort Lee Officer’s Open Mess, Fort Lee, VA

EDUCATION & SPECIAL ASSIGNMENTS ●BS Degree Cornell School of Hotel Administration
●Certified in Staffing, NJSA ●Advanced Quartermaster Certification ●Presently taking my CHT
leading to a CHE from AH & LA ●Speak Spanish ●Computer Literate ●Master’s Degree in
Hospitality Life Experiences ●Learning Annex Instructor ●Guest lecturer at FIU ●Taught Catering
at New School in NYC ●Appeared on several TV Shows and many Radio Shows as “King of the
Caterers” & “Professor of Service”.

DIRTY-DOZEN SERVICE-SIN CHALLENGE… If in one-hour of mystery-shopping your operation I don’t find at least 12 obvious Service Sins I’ll perform a 2-1/2 hour Service Training Gratis. 73% of the public return to food service operations due to Service, only 12% return due to Food.

BORN IN A RESTAURANT… I was born in a hot-dog stand that evolved through every phase of the restaurant industry to become the world’s largest nightclub serving over 6000 covers a night. I evolved with it (starting in the kitchen at 7-years old, bussing at 11-years old and Waiting at 16-years old) giving me the training and experience to truly understand that “Hospitality is a relationship & not a
transaction”.

I’m a unique hospitality professional whose true talents can only be recognized in person.

Years in the Industry: Since I was born in a restaurant I can claim that I have 70 years of hospitality experience

Ian Maksik's Blog

Is Service Really Important ... a Plea in the form of a ?

Posted on July 10, 2010 at 5:16pm 0 Comments 0 Likes

To my peers in hospitality I need a favor to help me before opening my new Service Arts Institute (Schools for the Service Arts).and jumping headfirst into a new and exciting adventure in Service.

I'm finishing up my four-year full-time consulting assignment for a NY/NJ based Restaurant/ Catering Group and getting back to the Service Scene by hopefully opening some new Service Training Schools with Ed Godziszewski…

Continue

The Art of Service by Ian Maksik,”Professor of Service”

Posted on August 22, 2008 at 12:35pm 9 Comments 0 Likes

I’ve been writing for Print Magazines and E-zines for years and Catering Magazine even published a digest version of my book The A to Z’s of Professional Table Service over a two year period, but it’s really a sincere pleasure to be addressing my peers at FOH/BOH. I apologize to all of you at FOH/BOH for being out of touch for such a long time but I’ve been so busy working there’s been little time to work. For the last 33 months I’ve been working on a consulting basis for a large… Continue

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At 7:56pm on May 9, 2009, Paul Paz said…: Hi Ian...
So good to hear from my friend! Hope you and family are well.
Paul

At 10:56am on February 23, 2009, Sandra Banks said…: Hello, Ian! I'd love any feedback you have on great training magazines. We are looking for innovative training ideas that focus on a blended learning approach. We are not, however, looking at E-Learning at this time...any print ideas?

At 12:02pm on December 3, 2008, John Irvine said…: Ian,
Thank you for your timely response. I, as you, have an insatiable schedule at times. Please allow me to introduce myself. I am a passionate servant of the dining experience. Finding my initial journey into this industry I found my way to the Hands of Michael and Tom Lachowicz, Le Duex Gros, to whom I am grateful for gifting me with a standard of excellence and servitude in all I do. I have had the opportunity to work and study under Anthony Adrian of Kokari in Palo Alto, and Isabella's. The past ten years have been a purposeful desire to learn more in this industry. My titles are only dictated by the task at hand. Currently I am seeking to learn more about International standards of Service and hone my skills at the table a bit. The past 3 years have mainly been in A consultant or Manager role. With that said I would like to inquire about attending your School, with the intent of making myself available to you if you were to open another location. I look forward to speaking with you in the future.
Best Regards,
John Irvine II

phone 765.667.1500

At 4:39pm on September 10, 2008, Paul Paz said…: Ian...
I mentioned you in the FOHBOH discussion:
"Service that stands out".
Go check it out.
Paul

At 9:51am on August 14, 2008, Howard Appell said…: Are you still living in Florida or NJ full time?

At 2:45pm on August 13, 2008, Howard Appell said…: Ian, haven't heard from you in years. How are you doing? Give me a call when you have a minute. 561 620-8888.

At 11:55pm on August 12, 2008, Paul Paz said…: Ian...
Finally!
Paul

At 6:20pm on August 12, 2008, Amanda Hite said…: Welcome to the site I’m sure you’ll find it beneficial there are a lot of funky thinkers here! I wanted to invite you to our group talent revolution http://fohboh.com/group/leadinggenerationy Here we talk about cutting edge talent innovations, creating ultimate career lifestyles, maximizing return on talent and generational inclusion. Hope to s ee you there. Also, feel free to drop me a line if you need any help navigating the site. FohBoh Rocks!

At 5:09pm on August 12, 2008, Ian Maksik said…: In just one eight-hour day of Enter-trainment I'll train your Servers to be "The Best" Guaranteed... To all Members of FOH/BOH I'm offering a 20% discount on my training products... "The A toZ's of Service" 2-hr Training Video/DVD and Manual and "Service Stinks" a 400 page encyclopedia of A la Carte and Banquet Service" also "Just Waiting" CD-Rom that every Server should listen to on the way to work every day... Just e-mail me at ian@usawater.com and mention FOH/BOH... "86"Ian Maksik,"Professor of Service"

At 4:57pm on August 12, 2008, Ian Maksik said…: Hi Ian,

Welcome to FohBoh! We are the leading social-business network for the global restaurant industry and growing fast. Thanks for joining.

Michael L. Atkinson
CEO | Co-Founder, FohBoh