David Curtis Male Atlanta, GA United States Focus Brands: Like

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Foodservice Industry Sur…

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29 Comments 6 Likes

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David Curtis

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Foodservice Industry Survey and Panel Group

Are you interested in having a voice and being part of the FohBoh Foodservice Industry Survey and Panel group? If you are, we are assembling a group of qualified participants and will compensate you for your ongoing participation. Just join here.

David Curtis joined FohBoh's group Jan 6

29 Comments 6 Likes

David Curtis updated their profile Aug 16, 2011

David Curtis updated their profile photo Aug 16, 2011

Profile Information

Zip Code: 30342

Title: Director, IT Retail Technology

Company: Focus Brands

Website: http://www.focusbrands.com

Restaurant Segment: Quick Service

I work at the unit level and my role is: Not Applicable

I work at the corporate level and my functional area is: Other

I work for the foodservice industry and my profession is: Other

In which categories do you purchase, or specify the purchase of products for your organization?: Systems (technology)

Interests: Consulting, Learning, Making Friends, Networking

David Curtis's Blog

How to have the tough conversation

Posted on April 2, 2009 at 9:39am 2 Comments 0 Likes

I was reading Andy Swingley's The Gap posting this morning and it reminded me of a course on interpersonal communications I once take at a company in a job a long, long time ago...

Some of the things like the Telephone game, setting expectations and so forth just resonated and reminded me of that course.

Here is the quick overview from that course based on the notes I took and… Continue

Comment Wall (11 comments)

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At 2:58am on August 20, 2009, Libby Tucker-beer2buds/promobomb said…: Hi David,
I read on a post about discount coupons where you agreed they work and you liked restaurant.com. I have a program that's branded differently but similar. I've looked at Ted's Montana Grill a couple of times.
I'd love to talk about trying out a similar system that can also benefit you.
Can you message me or email at libby @ beer2buds .com
Cheers,
Libby

At 1:33pm on June 5, 2009, Andy Swingley said…: David, I received your message but can't respond for some reason. Of, course you are welcome to anything I have written and I appreciate you asking. Shoot me your contact e-mail as I would like to discuss some things with you further.

Enjoy your weekend!
Andy

At 1:02pm on May 29, 2009, Jessica Lundberg said…: David - if you want, send me your email address at jessica.lundberg@radiantsystems.com and I'll scan in the article I was referencing on loyalty programs and send that to you so you've got it.

At 6:05am on March 31, 2009, Margie Tosch said…: David,

Regarding your comments on my blog "Standing out in the sea of sameness," I understand your interest in wanting a more interactive dialog with your customers! I think your idea of having some times to reward loyalty and get face to face time to hear their thoughts and idea is fabulous, and believe in the future more restaurants will do this. However, I would hate to see you discontinue your surveys! They have a different purpose! While there is certainly some overlap, they provide a way for customers (not just your regulars) to let you know not only what you are doing right, but also to let you know when you have not. This provides you the chance to turn a poor impression or experience around. This can be invaluable! I have seen many "customers for life" come from negative situations that have been handled so well that the customer comes away more loyal than one that had a perfectly fine first impression! There are other ways besides the receipt to get your customers to the survey, I'd be happy to talk to you about them if you have an interest.

-Margie

At 9:54am on March 18, 2009, susan holaday said…: Thanks for your comments on my blog - please e-mail me your contact info at susan@foodserviceeast.com - I'd love to talk to you at greater length when I do another story on going "green"!

At 7:25pm on March 16, 2009, Daniel said…: Thank you for your comments...

Cheers,

-Daniel-

At 9:17pm on January 12, 2009, Dana A. Romero said…: I wanted to personally invite you to join our discussions in regards to cheeses at the Cheese Group on FohBoh. Every week we introduce a new cheese and invite you to find it in your area, buy it, try it and then dicuss it with us. Take a look at all the FohBoh groups while you are at it. Looking forward to hearing from you. Dana

At 10:06pm on January 9, 2009, Paul Paz said…: Hey David...
Welcome and we look forward to your contributions!
Paul

At 5:30pm on January 8, 2009, Andy Swingley said…: David, welcome to FOHBOH! This is an awesome site with amazing people and amazing resources. If you should need any help or direction don't hesitate to ask!

Andy

At 2:08pm on January 8, 2009, Debra Straka said…: Hi David,
Welcome!! I just wanted to introduce myself and wish you happy networking. I look forward to your ideas and insights.
Debra