A: The difference maker is to have a restaurant management system. What this means is that you have set rules for every aspect of running your restaurant. You take out guessing and trial and error. And this applies to any concept. You could switch from fine dining to family style easily if you follow the system. Think of it this way, the chains aren’t making the best food in their niche, they just have systems for every aspects of the restaurant.
Your system should cover:
Posted on April 29, 2014 at 12:05pm
Use questions to solve most of your management problems!
Posted on July 17, 2013 at 9:53pm
Guest is always right? Yes of course, always right about what they expect for their experience in your restaurant.
Here is where they are not right, when they disrespect other human beings. Other guests or your staff. Then the customer isn't always right.
I have seen people hesitate to take action when a guest goes out of line. If basic human decency dictate a certain course of action in your daily life, then it should apply to running your…Continue
Posted on January 25, 2013 at 7:41am — 2 Comments
Whenever you have a chance to include your guests in the fun you should do so. Try to include them in your operation and them feel like they are a part of your business. In time loyalty will increase because they’ll feel like they’re part of the place.
Too often our staff have fun amongst themselves but forget or are not empowered to include the guests. If they are it will help create lasting memories and great stories for them to tell friends about their experience in your…Continue
Posted on June 21, 2012 at 8:32am