"Well put Brian, indeed standing up for your staff on the rare occasion when it is needed will strengthen their loyalty to you and your business!
"
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Christopher Wells
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Non-OperatorChristopher Wells's blog post was featured
The guest is always right?
Guest is always right? Yes of course, always right about what they expect for their experience in your restaurant. Here is where they are not right, when they disrespect other human beings. Other guests or your staff. Then the customer isn't always right. I have seen people hesitate to take action when a guest goes out of line. If basic human decency dictate a certain course of action in your daily life, then it should apply to running your restaurant.Notice I said basic human decency, I didn't…See More
Non-OperatorBrian Gatti commented on Christopher Wells's blog post The guest is always right?
"Interesting article, thank you for sharing it. I've worked in service oriented roles my whole life and I truly believe there is a line that should be drawn. And I agree that basic human decency is the the starting point there. This is an…"
Non-OperatorChristopher Wells posted a blog post
The guest is always right?
Guest is always right? Yes of course, always right about what they expect for their experience in your restaurant. Here is where they are not right, when they disrespect other human beings. Other guests or your staff. Then the customer isn't always right. I have seen people hesitate to take action when a guest goes out of line. If basic human decency dictate a certain course of action in your daily life, then it should apply to running your restaurant.Notice I said basic human decency, I didn't…See More
Non-OperatorChristopher Wells's blog post was featured
Include your guests in the fun!
Whenever you have a chance to include your guests in the fun you should do so. Try to include them in your operation and them feel like they are a part of your business. In time loyalty will increase because they’ll feel like they’re part of the place.Too often our staff have fun amongst themselves but forget or are not empowered to include the guests. If they are it will help create lasting memories and great stories for them to tell friends about their experience in your establishment. That’s…See More
Non-OperatorChristopher Wells posted a blog post
Include your guests in the fun!
Whenever you have a chance to include your guests in the fun you should do so. Try to include them in your operation and them feel like they are a part of your business. In time loyalty will increase because they’ll feel like they’re part of the place.Too often our staff have fun amongst themselves but forget or are not empowered to include the guests. If they are it will help create lasting memories and great stories for them to tell friends about their experience in your establishment. That’s…See More
Non-OperatorChristopher Wells's blog post was featured
The next level in your restaurant social media strategy? Maybe...
What do guys think?See More
Non-OperatorChristopher Wells posted a blog post
The next level in your restaurant social media strategy? Maybe...
What do guys think?See More
Non-OperatorChristopher Wells's blog post was featured
The price is right?
Be careful with your price point. Some restaurant owners are not being careful with their pricing. Your guests are educated, they know how much things cost. When they don’t they can find out in 20 seconds by visiting Google.See More
Non-OperatorChristopher Wells posted a video
The price is right?
Be careful with your price point. Some restaurant owners are not being careful with their pricing. Your guests are educated, they know how much things cost. ...
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- Restaurant Building Blocks
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- @rbbsolutions
- Which Restaurant Segment best describes my company
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The guest is always right?
Posted on January 25, 2013 at 7:41am 2 Comments 1 Like
Guest is always right? Yes of course, always right about what they expect for their experience in your restaurant.
Here is where they are not right, when they disrespect other human beings. Other guests or your staff. Then the customer isn't always right.
I have seen people hesitate to take action when a guest goes out of line. If basic human decency dictate a certain course of action in your daily life, then it should apply to running your…
ContinueInclude your guests in the fun!
Posted on June 21, 2012 at 8:32am 0 Comments 1 Like
Whenever you have a chance to include your guests in the fun you should do so. Try to include them in your operation and them feel like they are a part of your business. In time loyalty will increase because they’ll feel like they’re part of the place.
Too often our staff have fun amongst themselves but forget or are not empowered to include the guests. If they are it will help create lasting memories and great stories for them to tell friends about their experience in your…
ContinueThe next level in your restaurant social media strategy? Maybe...
Posted on May 2, 2012 at 9:36am 0 Comments 0 Likes
The price is right?
Posted on November 16, 2011 at 7:02pm 0 Comments 1 Like
Be careful with your price point. Some restaurant owners are not being careful with their pricing. Your guests are educated, they know how much things cost. When they don’t they can find out in 20 seconds by visiting Google.
Comment Wall (1 comment)
- At 7:46am on November 1, 2010,
Operator - ChefMarcus Guiliano said… - Hello Christopher,
Congratulations on joining FohBoh! This is a wonderful online restaurant community with lots of great postings. Enjoy the site and keep active with pictures, comments and postings.
Marcus Guiliano
Chef on a Mission
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