"Personally, I would love to talk with more people that are doing interesting technology advancement in the hospitality sector. Our team tends to work remotely from each other anyways, but I sometimes feel having an office would be ideal.
"Chris, I totally understand we are discussing this within an 'opt-in' situation, but what is acceptable after opt-in can be fuzzy in the mind of the guest. I don't think that they think of opt-in for marketing the same way…"
"The third question should be 'how do I do this without annoying them'? :-)
Personally, there are very few times I have not been annoyed by unsolicited text messages from brands or businesses. Unless the message is something I have…"
"Jon, I would probably recommend those operators update their site anyways.
To create (or update a site) to be mobile friendly by today's standards just means you need to write HTML4/5 website. If the site is still using lots of flash or XHTML…"
"One more important item: ability to make a reservation right from the mobile site as well as being able to add the waitlist (if your host process can handle that).
If the guest knows when they will be seated they will be way more likely to put…"
"Totally agree, the website is much more important.
I would even go further and say that a simple regular website is most important. If you build something without flash, has address/phone number copyable/everywhere, menu not in PDF, menu updated,…"
"Michael, totally agree that figuring out who your customer is a tough question. I think that is why trying to be a customer of your own service (or the one you want to build) is so enlightening. If you wouldn't use it as a customer, why would…"
"Though it feels very clunky to me, if you are just using a mobile phone by the host stand that is one thing since you need a SMS plan for the phone...
Also, if you are using a service that integrates text messaging into the host workflow it will…"
"Another important thought on getting into hospitality technology: stage (aka shadow or 'work for free') in the job role that is affected most by your service.
The 'lean development' movement in technology tells you to get out of…"
"I have been paged using my phone a few different times with both text messages and phone calls. It is waaaaay better than using the hardware pagers. Not only is it a better experience, but the range is much further: I can actually go do something…"
"Congratulations on joining FohBoh! This is a wonderful online restaurant community with lots of great postings. Enjoy the site and keep active with pictures, comments and postings.Chef Marcus Guiliano"
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