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Your servers have more interaction with customers than anyone else. If your servers are well-trained, helpful, and friendly, this can be a good thing. But on the other hand, it can also be a very bad thing. Of course you want your servers to help your business, not harm it, so make sure they avoid doing the following things.

1. Make guests feel unwelcome

Every guest in…

America’s restaurant chains are pulling out all of the stops to stay ahead of the competition and grab more market share of the $660 billion industry.

Here’s a look at five sizzling marketing strategies offered by major chain restaurants, everything from chef-inspired recipes and full-course meals for one low price, to…

Social media is the way of the world these days and your bar or restaurant should be taking part in online conversations. Increasing customer engagement on your page means building relationships which can lead to more business in your restaurant. Try these tips to help you increase customer engagement on your Facebook page.

Ask Questions

Asking questions is an easy way to receive engagement. However, it is also great for learning more about your…

We’ve all seen these words getting thrown around in the food world since the day consumers started getting savvier and more educated about what they put in their mouths. But are these words being used just to have consumers buy in to the idea or to what it truly means to eat local, sustainable or organic food?

With vague explanations and no standard definitions, it’s important to understand what you are claiming when using them on your menu.  To help clear up any misconceptions and to…

As many people are well aware, social media, specifically Facebook and Yelp, have become helpful tools for restaurants and bars to utilize.  They allow owners and managers to easily communicate and market themselves directly to their customers and receive feedback. However, as …