At that point I would have asked the server how she would've like to fix it? Then she would've been stopped in her tracks and had to give you an example. If she would've had to explain that to you, then she may have realized what she could've done better. Does that make sense?
Hello Amber! Welcome to FOHBOH. My name is Andy Swingley. This is such an awesome site for sharing your ideas and learning some cool stuff! Check out my page for some great groups to join!
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Michael Atkinson
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How does one downplay negativity with regards to morale?
At that point I would have asked the server how she would've like to fix it? Then she would've been stopped in her tracks and had to give you an example. If she would've had to explain that to you, then she may have realized what she could've done better. Does that make sense?
Looking forward to talking to you!
Lots of good contacts and information here and on www.trnusa.com the newspaper for the foodservice industry in Florida.
Cheers!
Michael Atkinson
FohBoh Community Manager & Co-Founder