Your training staff is the core of your business, as they are the creme de la creme. It is important not to underestimate the power that your training staff has over your staff. They are leaders and are looked to for answers on a number of issues by other staff members. To maintain a motivated training staff it is important that, as a manager, you continue to develop your trainers as leaders and keep them motivated in the foodservice or hospitality industry. There are several ways to maintain motivation in your training staff including monthly meetings, trainer outings and offering them opportunities to be leaders.

Use regular meetings for trainer input
It is critical that you routinely ask for your trainer's input and opinions on the business as a whole and try to make changes accordingly. They will often speak up with opinions that several other staff members have asked they inquire on. Monthly meetings are excellent ways to keep them speaking up to management about rules, policies and other changes that need to be made.

Trainers are often used to delegate information from managers to employees and they must be able to do so without sounding condescending towards their fellow employees. They should also be able to have an opinion on which employees would make excellent additions to the training staff. Meetings are also excellent opportunities to play short motivational games and teambuilding activities.

Take your training team out for a night of fun and teambuilding
Trainer outings are also excellent opportunities for trainers to enjoy each other's company and learn more about each other. Take your trainers out to dinner, go to the movies, play paintball, or other activities that they enjoy. This is an excellent opportunity to forget about the restaurant, hotel or resort. These outings allow employees to talk and interact without the worries of their hospitality jobs. Outings are excellent for showing your appreciation for all of their hard work and help. Employees as a whole need to feel that they are appreciated, but if you are able to keep your training staff feeling appreciated they will be willing to work harder and will encourage others to do so as well.

Build motivated trainers with easy tasks
Trainers will also benefit and build their leadership abilities by having specific responsibilities. Give your trainer restaurant jobs such as maintaining the uniform inventory or updating sales contest results on a regular basis. This gives them specific functions and employees know exactly who to go to if they have questions concerning that trainer's area. Trainers should also be given the responsibility of developing employees for becoming trainers themselves. They should help each other prepare individuals for induction in the training team by discussing with them training policies and having them help with the training of new employees.

If you have one trainer in particular that works above and beyond the call of duty, consider taking that individual under your wing and give them a title such as In-House lead trainer. If this individual has intentions of remaining in the company and possibly pursuing a management position, this is an excellent opportunity for the trainer to learn the systems involved in your business.

Keep everyone motivated!
Motivated trainers can make or break your staff. Keeping them motivated will keep your staff motivated. Other employees see them enjoying their jobs and working to make the workplace a better environment for all. They are often very enthusiastic about sales contests and other functions. They should all have the same vision and goals for the business and they will be able to help managers in a variety of functions that will take less stress off of you as a manager. Use your trainers wisely and keep them motivated and you will see positive changes in your staff as a whole.

Does anyone have any other ideas on how to keep your trainers motivated please share them with everyone.

Tags: Trainers, appreciation, leaders, management, motivation, staff, teambuilding, training

Views: 4

Replies to This Discussion

Great observation!
The motives deep in our heart shape the events of our lives. In learning to motivate others, one must scrutinize one's own motives.

The service industry is just that, created to serve others - this is the motive, serve others, then everything else will fall into place.

An owner / manager/ trainer / needs to understand this thoroughly and then they will be able to in-spire those they are entrusted to train and motivate.

It is about the people... look after the people and the food and service will be so good, you will not be able to handle the volume of customers who hear about your business.

I call it 'finger on the pulse' management, and a part of this is creating a solid foundation for each employee to understand their role in making the whole effective.

A bicycle wheel with one loose spoke will not help you win the race; each member of the TEAM is just that; a 'spoke' providing stability, strength, unity, tension, etc, etc.

When everyone understands that everyone else needs their participation and co-operation then the whole business is given a lift.

This also applies to the owners and managers, when the business flourishes, you must oil the wheels, - and reward those who keep you out front, otherwise you, in a very subtle way, sow seeds of malcontent and lose the effectiveness of whatever training you have implemented.

This perhaps is the most common fault in the industry, people still live by the 'law of the jungle' - some taking the lion's share because they do not fully understand that their accomplishments are the manifestation of the whole team's efforts.

If the owners motive is to get 'rich' off the employees, they may accumulate money but unless the whole TEAM experiences the rewards, the owners, managers and trainers are creating and sustaining a system of malcontent.

They will never be truly 'rich' because they will always be turning over staff and facing the same problems week in and week out.

AIM for the IDEAL - YES! it is possible to have a TEAM of highly motivated, satisfied people - but ONLY if the person at the 'top' has their finger 'on the pulse' of their business and has the whole business' best interests at Heart.

Look after the people, and you will have a business running so well you will be growing so quickly it will amaze you.

Your people will look forward to coming to work, they shall feel satisfied and they will be happy to work WITH you.

AH! Now, that is REAL RICHES.
As a manager in a University enviorment I work at training staff at multiple levels. We have student staff, union staff and management. Any ideas to keep a healthy enviornment and developing my trainers for each area?

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