Gold Standard Hours

Replies to This Discussion

Permalink Reply by Andy Swingley on March 7, 2008 at 6:02am

Jessica, I would be happy to help you on this as there is a lot of great info and practices out there. I am not sure which restaurant you work at but if you tell me that I can give you more specific communication. I worked in the West for 13 years as a GM and DM and have a little understanding of the area....

The biggest issue I have seen is that the process works but because of staffing or percieved consequences we don't use all of the hours that are available.

To give you an example this past week in my Region, the East, we did not use 2100 hours in the FOH that we could have, an average of 10 hours per day per restaurant - that means I could have put on three more servers a day in every restaurant and still hit my labor numbers.....crazy. I looked at the West and they were 1750 hours under in the FOH, and average of 8 hours in every restaurant every day or 2 more servers, one per shift if you want to look at it that way.

Figure out what you know your sales will be for the week, figure out how many hours that gives you, and then write your schedule to those hours....and then most importantly....hit those hours.

Hope that helps but I am available to help you any way possible.
My e-mail is aswingley@tandk.com and my phone number is (740)438-8700

Good Luck Jessica and your desire to figure this out is what makes you awesome!