A great resource to help learn about how to use Twitter (and other social media services) for Customer Service purposes, track the hashtag #custserv at 9:00 ET on Tuesday nights. We conversation is fun and enlightening. It's a great chance to ask questions and get direction from the experts... and all are invited. It lasts for one hour.
Let me know if you have questions!
P.S. A great tool to use to track the conversation is Tweetgrid.