Great food quality or great service?

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Great food quality or great service?

What makes a customer return? Great food quality and presentation or great service?

Members: 31
Latest Activity: Dec 30, 2011

Discussion Forum

Neither. It's Hospitality, or how you make a guest feel. 2 Replies

Started by Matt Urdan. Last reply by Ed Viser Aug 19, 2008.

And The Winner Is Food Quality 4 Replies

Started by Chuck Cutaia. Last reply by Andy Swingley Mar 18, 2008.

Both!

Started by Alessandra Messiroe Jan 25, 2008.

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Comment by Sybil Presley on June 16, 2010 at 9:36am
i think it takes great food quality ,presentation and great service.
Please join my Be Kind To Food Servers Group on page 15
Comment by Patrick O on July 5, 2009 at 8:38am
I agree that everything does count in the whole picture as one shouldn't 'put all their eggs into one basket'.

I'd like to think it's the whole experience, from the moment you step into the restaurant (the greeting), the service, the food and the exit from the restaurant.
Comment by Garrick Arnold on July 24, 2008 at 12:12pm
Don't know if anyone is still following this discussion still but consider this: A recent marketing research project I completed for a client showed that consumers ranked "experience" first in their decision making process for where to eat again and food second!

These results were confirmed by a similar research project funded by American Express and consumer dining habits.

A whole book could be written about the definition of "experience" but what it all roughly boiled down to was this: consumers, while not willing to settle for crappy food, would rather have an average meal presented in a consistent, pleasant fashion over an uneven experience.

Could this explain the success of such mediocre dining experiences like Olive Garden? Is it the greatest Italian food in the world? No but for the mass public it's consistent in both presentation and quality.

The biggest lesson I try to communicate to my clients from this info is simple: don't hang your hat on food quality alone or you'll get your hat handed to you sooner or later. Basically everything counts.
Comment by John Gani on July 21, 2008 at 8:31pm
Has to be the food, and it has to be the service, and it has to be the image. Three things I work very hard on every day.
 
 
 

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