Hey all,
I have a handful of copies of "
Delivering and Measuring Customer Service" to give away.
It was just published last month, and got some great reviews from big names in the Restaurant and Hospitality industry (like William R. Tiefel, the Chairman Emeritus of the Ritz-Carlton Hotel Company, John Barr, the CEO of Papa Murphy's, and Stephen R. Covey, author of "7 Habits of Highly Effective People.")
If you want a copy, just shoot me a line and let me know why you want it.
I read it last week, and it's perfectly tailored to help restaurants improve customer loyalty and provide increasingly great customer service.
-Nate