Mystery Shoppers

Mystery shopping is a tool used by restaurants to measure quality of service. Most of us have either "been shopped" or have been a shopper. Share your favorite stories about good and bad customer service on the Mystery Shopper Forum.

Members: 35
Latest Activity: Jul 9, 2012

Discussion Forum

Mystery Shops Available Throughout The USA!

Started by Satisfaction Services Jan 23, 2008.

FOH Mystery Shopping

Started by Satisfaction Services Jan 9, 2008.

Comment Wall


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Comment by FohBoh on July 26, 2009 at 11:50pm
On behalf of everyone here at FohBoh, we want to thank all of you for taking part in this active, exciting community! Just wanted to drop you a line to let you know that Mystery Shoppers is a featured group today! If you haven’t already, take a moment to write up a new blog post, start a new discussion or invite more friends to join your exciting group. Once again, thanks for participating in the FohBoh community. We look forward to hearing more from you!
FohBoh Community Development

Comment by Tony Martinez on July 14, 2009 at 6:21am
Starting a new restaurant is not easy work. My biggest fear is that when I'm not in the store, things are not being done as they should.

Customers tell me how they love our restaurant, but I'm a bit of a perfectionist and certainly paranoid. What is the best way to secret shop my store? Does anyone have a form they use that I could use to create my own?
Comment by Douglas Rector on June 28, 2009 at 6:54pm
Mystery shopping is a cost effective way to monitor your customers perception of your restaurant. Although online surveys do play a part, mystery shopping is a more detailed account of what customers experience and how your policies are adhered to.
I look forward to answering any questions you may have about mystery shopping and how it can help your restaurant.
Comment by Jon @ Satisfaction Services of Houston on April 16, 2009 at 9:29am
I am so glad the Mystery Shoppers group is highlighted today. In this tough economy, we pride ourselves as being a cost-effective alternative to marketing programs for restaurants or other service industries. Why spend so many marketing dollars to bring in new customers when you can spend less on an effective service evaluation program to keep an eye on the issues that face your current customers. Ask me how you can create a quality evaluation program for your single local location or multi-location national chain. "Internal marketing" with an effective evaluation program keeps the customers you have, so you can create loyalty and word-of-mouth advertising versus paying for ads, tv, radio, etc.
Comment by Chris Tripoli on March 13, 2009 at 3:48pm
Happy to join in....hope I can learn from and contribute to the group.




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