How do you effectively remove or bury bad reviews for your restaurants ?

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Permalink Reply by MenuDrive on April 25, 2012 at 8:44am

I would say that you don't want to remove or bury any bad reviews.  Instead you want to attack them head on by apologizing and saying you'll try and fix whatever mistake the customers thinks was made.  Sometimes people write bad reviews because there was a misunderstanding on their part or yours and sometimes they write them because there really was something wrong.  Bad reviews, although they tend to hurt restaurant's reputation a bit, are good feedback for restaurants because it tell them what they are doing wrong.  Just read it over carefully, think about what to say, and always have a response for a bad review.  It could help your restaurant in the end.