When You Size Up Your Waiter, What Matters Most?

Attitude is HUGE for me...you can tell right away how your experience is going to be depending on a server's demeanor

By Josh Hersh, President at ChatterBuild Strategies, LLC

Interesting to see attitude ranking so high over food knowledge. While I agree with the poll, I have
often found onsite training more focused on product knowledge rather
than positive customer engagement. I plan to share Michael's poll with
my Facebook network.

By Paul Paz, Owner - WaitersWorld

Attitude is the big one because no matter how much food knowledge or humor a server may project its the first impression that matters most.
As soon as they greet the table the majority of guests have made a
judgement about their server. A good attitude will overcome any lack in
food knowledge just by being gracious.

By Zachary Withers, General Manager at Typhoon! Inc.

It's ALL about attitude.

By Sarah Atkinson, Manager, Community Development & Social Media
Programs