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At the Woman's Foodservice Forum conference in D.C. this week one of the presenters challenged the group to find a 16 year old mentor. I thought the concept was cool and it reminded me of my best mentor of all times Antwan, a 17 year old grill cook at McDonalds. My first day taking over the restaurant a fight broke out at the counter between a customer and my counter employee. It started to get ugly when my employee threw a shake at the customer and the customers fired back a wooden straw holder that ended up in a fry vat. Needless to say I fired the employee and three of her friends that were working the shift followed her out the door. Antwan, the smart a$# teenage grill cook laughed at me as I fumbled through the POS keys as I was now the counter gal "would you like that supersized?" I wanted to fire him for taunting me but I wasn't that brave and I knew that meant being the cook too! Antwan came in everyday and was literally all I had. Still I secretly thought he was a punk and fantasized about the day I would be staffed enough to "can" him. One day out of the kindness of his heart (or maybe he was just over me screwing up the schedule) he pulled out a bus schedule and showed me why people weren't coming in on time. That day some genuis came over me and I asked Antwan about 100 questions. I learned more that day than during my entire training. Antwan went on to teach me everything I needed to know about the urban area we were located in and the team members I had. In exchange I inspired him to get into Management. Uninvited, I brought him to every "big dog" meeting we had. And despite the owners shared initial impression that Antwan was a punk he soon became his number one fan. Antwan, may say I changed his life but I say he changed mine. I believe powerful lessons come in small packages. I'd like to second the motion of getting a 16 year old mentor.

Tags: amanda, generation, hite, mentor, talent, y

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I'd like to know if anyone else has a similar story to share?
Amanda, bravo! The day never goes by where we can't pick up something from the staff we work with. If our "antenna are out" (sorry I'm a baby boomer I sure there's a better way to say that) we can hear and see things that allow us "an in" with the people we manage/train/mentor/coach.

I'll never forget a 14 year old from Philadelphia who started teaching me slang. As I was saying my good-byes to the staff as I was going home for the day she replied, "holla back!" We smiled at each other. Within two weeks my whole way of thinking changed about that city store. I believe the process of norming as team was shortened considerably because of her help.

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